I stayed at this Best Western in May 2012. I was awoken after midnight by very loud laughing, door slamming and general running around and screaming in the hallways. I quickly realized that the noise was not only coming throught the walls of our room but also form the hallway and the outside parking lot. After I realized it was...
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Not outstanding, but very middling. Rooms have what you would expect :Rooms & beds OK, shower OK, towels OK. Resto menus confusing, Some items only available in lounge, discount vouchers not applicable. Disappointing. Riotous wedding did not disturb us at all so sound proofing very good;
Breakfast at poolside not ideal ( smell & noise) breakfast lacked any meat.
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On behalf of the management and staff of the Best Western Plus Highland Inn & Conference Centre, we would like to thank you for taking out time and sharing your feedback which directly help us to improve our service.
Your feedback is very much appreciated as we continuously strive to improve our services and facilities and only through comments provided...
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I visit the best western every summer when we come for our boat. Its a great experience every year. I like to stay on the corporate level off the front desk and when we come with our dog we stay in the exterior units. The breakfast area is under renovation which is almost complete and it looks great. Staff is...
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On behalf of the management and staff of the Best Western Plus Highland Inn & Conference Centre, we would like to thank you for taking time from your busy schedule and sharing your feedback which directly helps us improve our service.
Dear Guest,
I would like to personally thank you for your stay at our hotel and provided us the...
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I usually visit family in midland and stay at their house. This time decided to stay at the Best Western and enjoyed our stay. Nice pool, hot tub, ver good breakfast and excellent staff.
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On behalf of the management and staff of the Best Western Plus Highland Inn & Conference Centre, we would like to thank you for taking time from your busy schedule and sharing your feedback which directly helps us improve our service.
Dear Guest,
I would like to personally thank you for your stay at our hotel and provided us the...
More
This is the best hotel option in Midland. My wife & I stay here regularly as we keep our sail boat in Penetanguishene, just 15 minutes away. For overall service, convenience and value you can't beat this Best Western. My only concern is they don't allow any pets, so when we need a hotel when our dog is along we...
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On behalf of the hotel team, a very big Thank You for your detailed review.
Your feedback is really appreciated.
We allow pets in our exterior units and would like you to stay with us all the time.
We are all striving to ensure the highest level of standards and service to all our guests and we look forward to...
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Overall this was a nice hotel. The rooms were comfortable and kept clean. Buffet breakfast was good to get the kids going in the morning. It has a small fitness area so you can get a work-out in but not a lot of equipmment. Pool area is large but parts were under renovation so not really particularly comfortable to sit...
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Thank you very much for your time and giving us your feedback.
We are happy to read your review and appreciated your effort for taking time to post such a comment. Our guest’s complete satisfaction is our main concern. We are doing some upgrades and renovations and hoping to finish the work soon.
Thank you once again and look forward...
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I wasn't very impressed with this hotel. It was recommended as being the best choice in the area.
The room was in need of updating. Carpets were sticky from carpet cleaning chemicals. The bathroom shower head plumbing wasn't secured within the wall, tile needed to be replaced as well.
This was an adjoining room and I could hear the neighbour...
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Thank you for taking the time to leave your feedback about your stay with us.
I was very much concerned to learn about your dissatisfaction with regards to your room and noise from the next room. Your feedback is very much appreciated as we continuously strive to improve our services and facilities and only through comments provided by our valued...
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We started staying here after the Comfort Inn in town became too noisy and rowdy. The hotel has everything you need for business or an overnight stay. There are a few places to eat around town as well as a fairly good "in house" restaurant. Everything is close to this hotel. With very few choices in the Midland - Penetang...
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We are delighted to read your review and truly appreciated your effort for taking time to post such comment. Our guest’s complete satisfaction is our main goal and it is rewarding to learn this has been achieved. We do look forward to the opportunity of once again welcoming you back to our hotel.
Thank you
Aziz Abid
Operations Manager
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We stayed there (family with 2 young children) in August 2011. Although the rooms were clean and comfortable, the rest of the property could have been better maintained. The pool was nice but a little small. Same goes for the hot tub (which was often way too hot). The breakfast area was not always clean; we often needed to wipe...
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Thank you for taking the time to post your feedback.
I would like to apologize if you left the hotel feeling disappointed. I thank you for all your comments and I would like to assure you that anything brought to our notice is treated with care and attention it deserves.
I have shared your feedback with the team at the...
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Was surprised how nice this hotel was, considering it's location. Rooms are much nicer than common areas, but the place is quirky enough to be liked. Lucky Charms in the continental breakfast? That gets one extra point :) 7/10
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