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Courtyard Waterloo St. Jacobs

3.0 of 5
50 Benjamin Road East, Waterloo, Ontario N2V 2J9, Canada
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Courtyard Waterloo St. Jacobs
Ranked #2 of 7 hotels in Waterloo
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93 reviews from our community

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Date Rating
Picton
Senior Contributor
41 reviews 41 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 23 April 2013

What a great change from the old Best Western! The rooms were nicely appointed and very clean, not huge but just fine. We rented four rooms and one ended up being a one bedroom suite. Nice size living room/bar prep area for entertaining, again not huge but just right. Great little bistro downstairs with good food. I really like the... More

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Kirkland Lake, Canada
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 8 April 2013

This hotel is newly renovated, so everything is new and clean. Very close to the University of Waterloo. The room was spacious, clean, quiet, nicely decorated...bed was comfortable. Definitely staying here when we're visiting the area.

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toronto,canada
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 31 March 2013

My partner and I stayed overnight in this hotel because we wanted to go to the Farmer's Market in the morning. We stayed in a spacious room with a nice comfy king bed. It is very clean, quiet and comfortable. The location is close to an outlet mall and on a nice sunny day, one can walk to the market.I... More

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1 review
1 of 5 stars Reviewed 24 March 2013 via mobile

I just paid 250 dollars for a very small room in a hotel that doesn't even have a pool or sauna, I was watching TV and checking my mail and suddenly the Internet and TV connection went off, I call front desk several times 6 with no answer, at the 7 call they told me that they have a problem... More

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Teresa G, Manager at Courtyard Waterloo St. Jacobs, responded to this review
28 March 2013

Thank you for taking the time to relay your recent experience at the Courtyard by Marriott Waterloo St Jacobs. I apologize for the inconvenience you experienced due to the internet and cable outage we experienced between the hours of 12:30am and 5:30am last Saturday. We strive to answer guest’s calls within 3 rings and if we are not able to... More

North Reading, Massachusetts
Reviewer
5 reviews 5 reviews
Reviews in 6 cities Reviews in 6 cities
5 of 5 stars Reviewed 17 March 2013 via mobile

Marriott recently gutted the old Best Western St. Jacobs and has modernized this hotel as a new Courtyard. Clean rooms, friendly staff, a free shuttle to local businesses and a Starbucks cafe in the lobby. What more could you ask for?

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London, ON
Senior Contributor
46 reviews 46 reviews
25 hotel reviews
Reviews in 19 cities Reviews in 19 cities
78 helpful votes 78 helpful votes
3 of 5 stars Reviewed 5 March 2013

The hotel is wonderfully clean, staff is very friendly and at first the room seems great. The location of the room leaves a lot to be desired and I really don't understand why this room is even used as a guest room. Room 303, a beautiful king suite, so clean and nicely equipped. Except it is right beside an ice... More

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See 2 more reviews by Laurie3950 for Waterloo
Teresa G, Manager at Courtyard Waterloo St. Jacobs, responded to this review
14 March 2013

Thank you for your feedback regarding your recent stay at our property. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I apologize that you did not like the location of your room. Please do feel comfortable requesting a... More

Calgary
Top Contributor
51 reviews 51 reviews
21 hotel reviews
Reviews in 29 cities Reviews in 29 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 27 January 2013

I recently stayed at the Courtyard Waterloo St. Jacobs for two days on a business trip and was certainly not disappointed. I am aware that they have just very recently completed renovations so I cannot compare the 'new' with the 'old'; what I can say is that both the hotel and the rooms are beautifully designed with lovely, clean lines... More

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Teresa G, Manager at Courtyard Waterloo St. Jacobs, responded to this review
6 February 2013

Thank you for taking the time to write such a thoughtful review of the hotel. We would love to have you back in one of our fireplace rooms; some even feature whirlpool tub. More

Rochester, New York
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 21 January 2013

Courtyards are always a safe bet for me when traveling to new towns, and this one did not disappoint. The front desk staff was very friendly at check-in, and even helped get new batteries for my TV remote when it didn't work. I was upgraded to a 2-room suite at check in; and while the room was great, the location... More

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Teresa G, Manager at Courtyard Waterloo St. Jacobs, responded to this review
6 February 2013

Thank you for taking the time to comment on your stay. I will pass the compliments along to the team; we are very proud of their commitment to service. I look forward to having you as our guest here again in the future. More

Ottawa, Canada
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 17 January 2013

I stayed over the weekend recently for a swimming competition. Last year it was a best western under construction, well it was worth the Reno - nicely appointed rooms and a grand lobby with interactive screen providing news, directions, etc. the staff were courteous, polite and extremely responsive (arriving in our room within 5 minutes of a call when one... More

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See 4 more reviews by Mom22ms for Waterloo
Teresa G, Manager at Courtyard Waterloo St. Jacobs, responded to this review
6 February 2013

I’m so glad to hear your group enjoyed your stay. We are now offering a made to order breakfast at our onsite Bistro. I hope you have a chance to stay with us again in the future. More

Guelph, Canada
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 January 2013

I'm trying my best to find a Marriott that I've stayed at to be a worse experience than ANY other hotel I have been with.. this one wasn't the one either. This Marriott is nice basic courtyard hotel. Stayed here 1 night with the misses and used the work out area which was very clean and very well put together.... More

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Additional Information about Courtyard Waterloo St. Jacobs

Also Known As:
Best Western Plus St. Jacobs Country Hotel Waterloo
Best Western Plus St. Jacobs Country Hotel
Waterloo Best Western St Jacobs
Best Western St Jacobs Country Inn Waterloo
Best Western St Jacobs Country Inn Hotel Waterloo
Best Western Waterloo
Country Inn Waterloo
Waterloo Best Western
Waterloo Country Inn
Courtyard Waterloo St. Jacobs Canada - Ontario
Best Western Saint Jacobs Country Inn Hotel Waterloo
Address: 50 Benjamin Road East, Waterloo, Ontario N2V 2J9, Canada
Phone Number:
Region: Canada > Ontario > Region of Waterloo > Waterloo
Amenities:
Bar/Lounge Fitness Centre Free High-Speed Internet Free Parking Restaurant Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #2 of 7 hotels in Waterloo
Price range (per night): 176 AUD - 253 AUD
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The Courtyard Marriott Waterloo St Jacobs (formerly the Best Western Plus St Jacobs Country Inn)has been been recently renovated & features the Bistro Restaurant serving breakfast (6am - 10am) & dinner (5pm - 10pm) daily. All rooms have a small fridge, microwave, coffee maker, hair dryer, iron and ironing board. ... more   less 
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Courtyard Waterloo St. Jacobs
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