This resort is very terrible!! Thank God we only stayed here for only 1night! Bad smelling bathrooms, dirty rooms, cable and phones not working! This resort dont deserve any good comments!!! Very poor customer service!

We rented out the villa with some friends overnight and got to it during a brownout. Not only that, but during the evening, the lights came out again (and we had to call them to turn them back on). The cooking gas ran out while were cooking breakfast. It took them 30 minutes to replace it (and I had to... More

A day before New Year''s Eve, I decided to book my family here. I was surprised they still had space. The ride to Balai Isabel is short and sweet. It took was only slightly over an hour to get there. The property is impressive. We stayed in the third floor of one of the taller hotels. The view from our... More

Spent the weekend (3 days and 2 nights). Good thing it was shouldered by a client or else I would have gone on a rampage if I was the one who paid for the stay. In fairness to the place, it is a nice place but poorly maintained and managed. Terrible service or rather, it's lack of it. When we... More

The check-in is so smooth, that we were immediately allowed to get inside room 205 on Orchard Road. Resting mode on... Entertainment and living area offer 2 sleeping sofa with extended cushions underneath it. They offer complete set of towels and blankets. Television has limited cable channels, but with radio station option. Terrace has a small table and 2 short... More

Went here with my siblings in a very rainy day... The place is nice... So many swimming pools to choose from..and I like the view of the small house in the veranda of our room... Although it was freezing cold to swim...we still managed to enjoy... Enjoyable stay... :)

My fiancee arranged for us to have our pre-wedding photo shoot. The hotel is easy to find by following the directions provided on their website. The staff were very helpful including assisting us to get our bags to the room and set up the A/C and TV. The location itself was most refreshing with a cooling breeze coming from Lake... More

We spent two nights in this resort. We were given a standard room with loft which could accommodate at least four or a maximum of 6 people given three queen beds in the unit. However, there was only one bathroom, so three people would be ideal for comfort. The room was alright, the aircon was working and there was hot... More

We just had an overnight stay at Club Balai Isabel last Sunday with the extended family , and the rating I had should be a 4 but after enduring their bad customer service , it went down 2 otchesThe room that we had , 104 on Orchard Lane , was a family room, took several mins for the aircon to... More