The room and location were OK. The bathroom far too small and made worse by no hot water the whole of our stay. We complained 3 times in 2 days and were promised it would be fixed but it never was. So Cold water for 2 days. The staff ar very surly and unhelpful. The included breakfast is adequate only. More

The location was perfect, right in the old town. Lovely streets and houses all around us. It has the Benefit of a hotel parking righ next to the hotel. However, the room was pretty miserable. We had a junior suite which divided the room in two. It does give you some extra space to unpack but it has a dirty... More

The bed was comfortable and the internet relatively fast. The included breakfast was good and filling. Unfortunately the water in the shower was lukewarm at night and cold in the morning. We complained about it at night and were told that the problem had been fixed. Very disappointed to have a cold shower again in the morning. The staff barely... More

We arrived for a 2 night stay to a smiling welcome, and the offer to pay on check-in or when we left. We were helped with our bags and explained where we could ark our car (in a secure undercover parking spot behind the hotel). You can easily walk all around town from this spot so no need for the... More

I was totally impressed when I entered my room on the second floor. The room was very spacious and light, it was decorated very nicely. The hotel is located in a very silent area, and even though my room was near the breakfast area, I slept very well. The first night I noticed that there was no warm water in... More

We stayed at the Francis Drake in Campeche for two nights in February and found it a good deal for the money. We had eyed the hotel on our last trip through Campeche a few years ago and wished then that we had opted to stay there. It's very centrally located in the historic quarter and just a few blocks... More

We stayed here only one night but the room was nice, very big and quite clean. They have some computers that you can use (one hour included). More

We stayed at the Sir Francis Drake Hotel for for 4 nights in April. We found the hotel clean, the suite very spacious and the staff friendly and helpful. The two meals we ate in the restraurant were fine (above average but not fantastic -- about what I expect from most hotels, which is why we usually eat elsewhere when... More

Stayed at the Francis two nights on a vacation through Cancun and Merida. The hotel is well decorated with an air of elagance. The rooms are tastefully decorated and belie the quite affordable rates they charge. Staff was proffesional and quite proper as they are expected to be in an establishment of this quality. Rooms were clean and filled my... More