We booked a hens weekend at potters. It was a package, two rooms with king size beds and sofa beds. It was supposed to include a table in the bistro, fully decorated in hens decorations for our group and a voucher for one free drink each.
We turned up, the receptionist was really rude and dismissive. She wouldn't give us...
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Thank you for your feedback. At Potters Hotel we are constantly aiming to meet and exceed our guests’ expectations and I apologise that on this occasion we did not. I wish to assure you that these matters are being dealt with, through our evolving process of upgrading every area of the hotel’s operations. Since your last stay, we have appinted...
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It saddens me to come on here and read some of the reviews left as I stay at Potters quite frequently (so often that I think I'm becoming part of the furniture now) and haven't encountered a problem yet.
The very first time I stayed at Potters would have to be close to 5 Months ago now. I had driven...
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Many thanks for your lovely review!!!
At Potters we are constantly aiming to meet and exceed our guests’ expectations and I am pleased to see that in this instance we have achieved our goal. It is through constructive feedback such as yours that our motivation grows to continue to strive to meet our guests’ needs.
We look forward to welcoming...
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My wife and I stayed at here for two nights 19/20 January 2012. The first night was on one of those "massively discounted" vouchers, but we negotiated the second night at the same rate with ease - so say no more.
We have stayed in the Hunter area many times as we visit family in Newcastle frequently. I am of...
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Thank you for your feedback. At Potters Hotel we are constantly aiming to meet and exceed our guests’ expectations and I apologise that on this occasion we did not. I wish to assure you that these matters are being dealt with, through our evolving process of upgrading every area of the hotel’s operations. It is through constructive feedback such as...
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We stayed at Potters for 3 nights for Australia Day. We had booked online for $455.00 for 3 nights in the King Bed Villa. We had changed the dates of our booking weeks before and I therefore called ahead to confirm the day before - all was fine. When we arrived we were told that our booking wasnt for that...
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Thank you for your feedback. I wish to assure you that these matters are being dealt with, through our evolving process of upgrading every area of the hotel’s operations.
All of our rooms are located on the ground floor, which limit the possibility of us providing great views for all guests. For future stays, please visit our website and take...
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i stayed here for 2 nights and it was horrible so so so bad,it was one of the hottest days of the year and the air con broke down,toilet backed up and they made u eat in the resturant no air con so it was like 50 degrees in side.the rooms was full of cockaroaches and the bed was horrible.they...
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Thank you for your feedback. At Potters Hotel we are constantly aiming to meet and exceed our guests’ expectations and I apologise that on this occasion we did not. I wish to assure you that these matters are being dealt with, through our evolving process of upgrading every area of the hotel’s operations. All of our rooms and the brasserie...
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Admittedly I got a cheaper deal staying here but my high expectations disappeared straight away. When we got to our king room we discovered that none of the external doors or bathroom window have flyscreens. Not good to get freshair. Our courtyard had no table and chairs. Surely this is not a luxury. We noted that the other courtyards did...
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Thank you for your feedback. At Potters Hotel we are constantly aiming to meet and exceed our guests’ expectations and I apologise that on this occasion we did not. I wish to assure you that these matters are being dealt with, through our evolving process of upgrading every area of the hotel’s operations. We now have new maintenance and housekeeping...
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Potters Brewery and Cafe/Restaurant is one of the best places to spend a day in Hunter Valley. We took the brewery tour. Our guide Lachlan, was a smart, young and a frank gentleman. He gave us a good overview of the beer making a process, and some honest and funny anecdotes of the mistakes that they had made in their...
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Many thanks for your lovely review!!!
At Potters we are constantly aiming to meet and exceed our guests’ expectations and I am pleased to see that in this instance we have achieved our goal. We look forward to welcoming you back to Potters when you next visit our wonderful region
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My boyfriend & I spent one night at Potters on 12/22/11. We had a wonderful dinner, really excellent quality. In full disclosure, the rooms are just adequate. Don't expect 4 Star. Could use better beds & linens. But, more importantly - this story: The next night in Sydney at 11:00 pm, I realized - much to my horror - that...
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Many thanks for your lovely review!!!
At Potters we are constantly aiming to meet and exceed our guests’ expectations and I am pleased to see that in this instance we have achieved our goal. We are very proud of our staff and regualary recieve letters of thanks from our guests regarding the great service that we provide.
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A group of us stayed there over the weekend. My husband & I had rm 8...there was a crack in the mirror, the blinds were broken, room could've been cleaner and the room smelt stale. On the upside we had a good night sleep, the bed was firm but comfortable, pillows were good.
We had an great night on friday...
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Thank you for choosing Potters for your Hunter Valley accommodation. We look forward to welcoming you back to Potters when you next visit our wonderful region. We are proud of our 3 ½ star rating and aim to provide a clean, relaxing, and enjoyable experience for our guests. We are currently in the process of upgrading all of furniture and...
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This is probably our 5th time staying at Potters, we arrived early but the very pleasant young lady at reception said our room was ready & we could check in early which was greatly appreciated. This time we stayed Sunday & Monday nights (2 Scoopons) these nights were quieter than when we had stayed Friday & Saturday nights as the...
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Thank you for choosing Potters for your Hunter Valley accommodation. We are delighted you enjoyed our location and all our facilities!
We look forward to welcoming you back to Potters when you next visit our wonderful region. We are proud of our 3 ½ star rating and aim to provide a clean, relaxing, and enjoyable experience for our guests. We...
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