I have stayed in this hotel on a couple of business trips previously. Unfortunately the only other option in the Sevenoaks area is the Royal Oak which isn't much better!
The entrance and bar have been updated, but this is a front to what still remains a very tired and basic hotel. The carpets have stains, the decor is disgusting...
More
Happy with the room, the food, the staff.... Clean. Would stay again if in the area. Felt that the staff was a little brow beaten by their managers. Wouldn't like to work there.
More
Dear Guest
Thank you for the lovely comments and slightly surprised at the comments about the Duty Manager. We take great pride in working as a team and we take both praise and criticism graciously.
I am pleased to read the comment that you would return if need be and that gives us great ecouragement. Thank you from all of...
More
My husband and I stayed here for one night. We were attending a party nearby. The young man on reception couldn't have been more helpful. Our room was lovely, we couldn't believe how big it was! We wanted to eat before attending the party and because the restaurant didn't open until later the guy at reception recommended a wonderful pub....
More
Dear Sir
There is nothing more motivating than reading positive comments from guests who come and try out our hospitality.
On behalf of the whole team a huge thank you but I still cannot understand why you were sent to the pub!!!!!!!!!!!!!!!!!!!!
Ronnie
More
The hotel gives the impression of being newly refurbished or upgraded when you book in at reception. However this soon changes when you head for your room. Updates are need to bring it in line with its competitors.
The room was dark, having a window that opened onto the car park, unfortunately it did not shut properly so that the...
More
Dear Sir
I am sorry that the bedroom decor did not come up to your expectations, however we do have plans to start a programme of bedroom refurbishment in 2013.
What surprised me most was the comment that the window opened into the car park and that you could hear the motorway. That is the first time I have ever...
More
We stayed here as we were attending a friends 40th locally. Plenty of parking, room nice and clean and big enough for an over night stay. Breakfast (in room) was great, delivered hot and cooked very well. Would defo stay again. We used the pool the afternoon we arrived and has the place to ourselves, downside was the sauna, neither...
More
Dear guest
On behalf of the whole team a huge thank you for the positive comments.
We look forward to your visit some time soon
Ronnie
More
I stayed here for one night in March 2012 and two nights in April 2012. The hotel is clean and the staff are friendly. Several things let it down, bland breakfasts, basic dinner menu, in some rooms the shower head in only 5'8" high, the bath rooms have been retiled but the rest of the hotel needs a lot of...
More
Dear Guest
Thank you for your comments and your repeat business. We have plans to start refurbishing the bedrooms in 2013 and I am surprised to read your comments about the food because the feedback previously was expensive and no choice and now we have lots of good comments.
I will however discuss your cooments witht the team and am...
More
We stayed at Donnington Manor because we attended a wedding and then spent the weekend sight seeing
The food was good well presented and tasty. Freshly cooked eggs at breakfast time would be better as fried eggs become rubbery very quickly
The restuarant was attractive and set in the old building while the bedroom was modern
The bedroom was adequate...
More
Dear Guest
One of the most encouraging things for the team is reading positive comments and taking suggestions and opinions seriously.
The bedrooms refurbishment will start early 2013 and all of us are looking forward to it.
Thank you from all of us :)
More
Found the hotel to be all that i was after for a one night business stay. Room was clean, bathroom likewise. I was in the room next to the lift shaft which could be irritating but fortunately the hotel was quiet. Ate in the restaurant, food was prompt and good quality, perhaps a bit pricey for what was essentially pub...
More
Dear Sir
I have already written to you as you had put your comments on Medallia as well.
Once again I can only apologise for the confusion but i am pleased to read that overall the stay was good.
The team and I look forward to your next visit.
More
The hotel's promotional photos all showcase the old manor house that forms the core of the hotel. Of course when you get there the actual "hotel" part is a bland, identikit extension to the side, mysteriously absent from the pictures. The reception is modern but once you're in the room it's just another bland 3*; you could be in anywhere...
More
Thank you for the positive comments and yes sadly the old part of the manor is so small that we could not get more than 3 bedrooms and hence the extention of the new part. Overall I hope it did not spoil your stay but the good news is that we are planning to start refurbishing our hotel from 2013...
More
We hired the Cromwell suite for a buffet lunch for 50 people and stayed one night in the hotel. The event organiser was very flexible. The private dining room was beautifully set out and the meal was excellent with very good service. We were free to enjoy the occasion with no hassles. In the evening we had a bar meal...
More
Thank you for the lovely comments about the meal and the private room where it was served. We are very thankful with all the comments we receive on private functions, weddings and conferences.
There are plans to start refurbishing our bedrooms in 2013 and hopefully the comments that you raised will be dealt with.
On behalf of the whole team...
More
If you own or manage BEST WESTERN Donnington Manor Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
111 Reviews
58 Reviews
7 Reviews
