Cleaning staff was really good it seemed like they were not there just to work they were there to make your day better everyone was very friendly.stayed there a few months ago and still talking about we are for sure going back !!
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Cleaning staff was really good it seemed like they were not there just to work they were there to make your day better everyone was very friendly.stayed there a few months ago and still talking about we are for sure going back !!
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We were upgraded to a 2 room suite when we checked in. Nice surprise! My in laws were with us which hadn't been recorded at time of booking so they were given a room at no charge. They gave us a bottle of wine to enjoy with the large hot tub in the room. Rooms were very clean. Staff was...
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I dont know where to even start with this hotel......DO NOT STAY HERE!!! Every negative you could imagine will take place.The lobby is the only area of the building that looked spectacular for cleanliness and the person doing the cleaning when we entered was the only small bright spot in a horrible experience. Despite being very clean the lobby was...
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I was looking for a nice little romantic room to retreat to after my girlfriend after a date so we went for the spa suite package at this hotel. It was everything I hoped it would be and more. This is a 2 room suite with a king size bed and bathroom in one half, and a spacious and luxerious...
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Thank you for your very positive comments. Yes, you are correct, the Spa Suite certainly does not dissapoint when looking for a romantic getaway, or even a pamper yourself evening. I am so glad you enjoyed it and look forward to your return visit.
Sincerely Yours,
Bev Herperger
General Manager
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We stayed only the one night, thank goodness! This is not our usual Regina hotel but most hotels were booked during the time we were wanting a room (Mar12/12). The hotel is very old, not clean and very smelly. Though the pictures are somewhat true as to layout and amenities these were done, I'm sure, when the hotel first opened....
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Thank you for posting your comments. We have recently implemented a non-smoking policy for our entire hotel. Prior to this we had designated smoking rooms. Our clientele is a lot of repeat business and unfortunately, some continued to smoke in the rooms after our policy changed. When this happens we go through extensive deep clean procedures to eliminate the smell....
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I would not recommend this hotel. If you think are getting a good deal, so is a rowdy crowd. From the other reviews I expected the older, dingier building. I wondered when I checked in and there were rowdy drunks near the lobby, no where to park, and several drunk men wandering in the lobby and hallways. There was violence...
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I sincerely apologize for your experience during your stay at our hotel. The major disturbance that you are referring to in your comments was caused by people who were not guests of our hotel. The matter was dealt with swifty with the assistance of our security company. The police were called to remove these people from the hotel, We have...
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The hotel has recently been renovated, but they did not do the tub and fixtures. We ended up with cold or very hot water during our showers. The last morning the tap would not turn off! The door was not upgraded either, so was very noisy. Must say, the bed was comfortable, although, no down duvets as listed on the...
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Thank you for your review. We have comfortable beds, that is a positive point and a very important one. Yes we are undergoing renovations and we feel we have completed the most important stages in the bathroom upgrade, including: new showerheads, floor tile, ceiling tile, vanities, sink taps, toilets, arched shower rods and new shower curtains. I apologize for no...
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On the week before valentines day we decided to take a small vacation out of town. I looked on several websites looking for a nice but not to expensive suite. I came across The Chateau Regina and thought well I 've never stayed at this hotel before. I looked at the pictures of the spa suite. They looked very nice....
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Thank you very much for your review. There have been people who have posted in this forum who say our photos on our website do not match our rooms. Thank you for confirming that they do. I am so glad you enjoyed your stay in one of our Spa Suites and look forward to your return visit.
Sincerely
Bev Herperger...
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