I got stuck in Montreal because my connecting flight was canceled so Air Canada put me up at this hotel and gave me food vouchers. The service at the restaurant really is as bad as everyone says. The restaurant manager wouldn't even take my voucher for the last meal I ate acknowledging how bad the service had been. The room...
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Dear Guest,
Thank you kindly for taking the time to send us your comments about your stay at our property.
The lack of service at the restaurant is truly a concern to us.
On behalf the Holiday Inn Montreal Airport I deeply apologize.
I’ve had a direct discussion with our Restaurant Manager and we assure you that we modified our...
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We stayed at this hotel for the weekend for a children's trip. We felt weary staying here based on the reviews, but it was better than expected. The staff and service was friendly and accommodations nice. We had a king sized room which was spacious however, the carpet needs to be replaced, but was bearable. The general complaint from everyone...
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Dear Guest,
Thank you for sharing your concerns with us regarding your last stay at our property. We are happy that you enjoyed the room and the swimming pool area.
We are glad that you enjoyed your stay with us; however, I deeply apologize for the inconveniences you’ve experienced concerning the carpet in the room.
We have talk to our...
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I spend here two weeks and I was surprise. At the beginning we were looking for a good deal Hotel to spend two weeks but we got all the package !! Warming Service, friendship personal, excellent food for a reasonable price, good buffet breakfast, a nice pool, a great gym also with a spa.
We are a couple without kids,...
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I stayed at this hotel with a group of friends for a night before leaving for Dominican. We were happy with our room; it was very nice and spacious and we got a Holidome room which meant easy access to the pool. Check in was relatively fast and the staff was friendly; however, when we arrived we found out that...
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Dear Suzyq501,
Thank you for sharing your concerns with us regarding your last stay at our property.
We are glad that you enjoyed your stay with us; however, I deeply apologize for the inconveniences you’ve experienced concerning our restaurant.
We have analyzed your feedback concerning the service at the restaurant.
Rest assured that I’ve had an in-depth discussion with our...
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Due to flight delays we missed our connection and had to stay overnight near the airport. The airline gave us a number to call for a delayed trip discount and we got a very good rate.
The free shuttle arrived within 10 minutes of our call (it was posssibly already on the way as there was another customer wating). There...
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Dear Susan2305
I wanted to thank you kindly for your honest comments and review. I am glad we were able to provide you with a pleasant experience.
Our Atrium/Holidome style sets us apart to other hotels in the Montreal Airport area and I am glad that we met your expectations.
Our proximity to the airport is a great value to...
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Our family stayed here and parked our car in the "secure parking" on March 9th 2012. We got the "discounted rate". We were assured that the parking was safe and secure and that theft was not an issue. When we returned from our trip on March 18th at 01:00 we discovered that our vehicle (2009 Chevy Traverse with 2 children...
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Stayed there before flying to Mexico a few weeks ago. We got the overnight accommodation/parking "deal"....which was $175.00. Check in was relatively quick but check out was disorganized and took awhile. Room was ok....clean enough but bed was uncomfortable and we were put on the edge of the Courtyard so the light shining through the supposed blackout drapes was really...
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Dear supergirlteacher ,
Thank you for sharing your concerns with us regarding your last stay at our property. On behalf the Holiday Inn Montreal Airport, I deeply apologize for the inconvenience you’ve encountered.
We have analyzed your feedback concerning our indoor pool and the service at the restaurant.
Rest assured that I’ve had an in-depth discussion with our Restaurant Director...
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After making a reservation to stay here, I called back to be sure the parking was secure, as I was paying to leave my car there while on vacation. I was assured that the parking lot was secure with a gate, camaras and a fence. Upon arriving, we found the "secure" gate had the code to enter the parking lot...
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HoneyBugger,
Thank you for taking the time to review our property. I’m very disappointed to hear about your experience on your recent stay. Guest comfort and safety are of the utmost concern to us and are hotel is committed to making every possible effort to provide a secure environment. We’d like to obtain some additional detail regarding your experience so...
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We booked this with Priceline and for the same money got a vastly superior property in Calgary which is normally way more expensive than Montreal. Got there at 1230am and the duty manager had real difficulties even signing into the computer, he then ran out of paper so it took me half an hour to check in. Then I was...
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Dear Sir
Thank you for sharing your concerns with us regarding your last stay at our property. On behalf the Holiday Inn Montreal Airport, I deeply apologize for the inconvenience you encountered.
Rest assured that I’ve had an in-depth discussion with our night Manager regarding your comments and we will modify our Action Plan immediately.
Our primary goal is to...
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Just returned from Picking up my friends at this Hotel after they returned from vacation and found that their vehicle was stolen. Front desk was no help, did not seem shocked. My freinds had called first to see if it was safe to leave a vehicle and was told yes, we have camera's. Police took 1 hour and 20 minutes...
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88 Reviews
118 Reviews
