We stayed here in early April 2012. Near Laval, about a 20-minute car ride into down-town Montreal, a big shopping mall located across the very busy highway. This was a standard Holiday Inn, clean and nicely-sized rooms. The pool is quite small and was inexplicably closed one evening which was a disappointment to our 12-year-old. The attached sports-bar was quite...
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This is a good centrally located hotel north of Montreal. Good rooms, sports bar on site and the staff is great.
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Friendly staff and a great breakfast were the top points at this hotel. When I checked in, the first room I was allocated was just over the Sports Bar and pretty noisy. It was no problem changing my room, but I don't understand why they gave me a noisy room when the hotel was not fully booked - I was...
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Front desk was friendly and quick with service on check-in. Breakfast at the restaurant was great. However after a long day in the city, get back to our room to find it not made up. No staff available to clean it, front desk to arrange for new towels to be bought up. One hour later still no towels, have to...
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Thank you for taking the time to share your comments on our hotel. We are pleased to know you enjoyed your stay at our hotel. We hope that the maintenance was able to fulfill your needs after housekeeping hours and we do apologize for the room which was not cleaned. Thank you once again and we hope to have the...
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We spent the labor day weekend at this hotel while visiting friends in Montreal. The hotel is great but the beds are the hardest beds I've ever slept on. What;s the use of having a hotel with all the amenities if you cannot get a good night sleep.
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Fairly new, nice hotel. No wi-fi in rooms, huh? Managed to royally mess up my billing, including assigning someone elses name to my PC card. That is a no-no. Otherwise it's just fine. 7/10
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Thank you for your comments and we are happy that you enjoyed our new & renovated hotel.
We currently do not offer wi-fi in our rooms, mostly are wired Internet access. In order to stay on top of the Internet technology, we are about to change the Internet service for all rooms for a faster wi-fi Internet connection.
Concerning the...
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After suffering thru four hours of traffic thru Montreal I am met by the front desk staff telling me the only room available is a smoking two queens standard after booking and paying for an upgraded king deluxe NON smoking. I have an allergy for smoke and noted that on my reservation. She said because I booked on the Internet...
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We sincerely apologize for the inconvenience during your stay.
The initial reservation was made for a standard king room, non smoking which should have been honoured even with your special discount rate.
In your particular situation, we had to change your room type due to the fact that a client extended his stay. We really tried our best to remove...
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This hotel seems to be renovated or new we are not sure. It is in a great location and very clean, average and nothing special. We were disappointed with the customer service. When we arrived, no one at the front desk to greet guests. We waited for approximately ten minutes, we called out loud and no one answered, no bell....
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Stayed in this hotel for a week of business meetings. Generally it was OK, one of the elevators was broken a third of the time I was there. The real letdown was the poor service in the resturant that was open for breakfast. After 3 or so days, they finally seemed to figure out that we were going to be...
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Hotel is located in a nice area in Laval, 5 minutes drive to the closes metro station. Staff in hotel was not so helpful or attentive when asking for directions or hotel amenities.
Room was spacious, comfortable beds and quiet.
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