Dear Guest, We regret that your experience with our property was not to your expectation. As of Feb 2013, our apartments have been completely renovated with new furniture, TVs and amenities. As regards the laundry card, we provide cards on request. These can be loaded with funds (including cash) from the machine in the lobby. We look forward to having... More

Dear Guest, We regret that you were inconvenienced prior to your arrival to our property. Further, we apologize for the service design. Our apartments since then have been completely renovated with new furniture, TVs and amenities. Further, we now have a hotline number where you can speak with someone 24x7 for assistance. The company is under new management and should... More

Thank you for your warm review of the Maple Leaf. Yes, the views from the higher floors are fantastic. Especially in the summer! We're happy that you found everything to your satisfaction. We'd be delighted to welcome you back to the Glengrove on your next visit. Of course, we'll try and do our best to give you a room with... More

Thank you for taking the time to review our property. Yes, the location and the views are superb at this location. Your views about the cleanliness have been addressed and we've made changes to the housekeeping procedures. We are also in the process of making renovations in select units. Once again, thank you for your frank opinions. We really appreciate... More

Thank you for your comments on our property. We regret that you were inconvenienced due to lack of proper service. We generally try our level best to convey to our guests that the building staff doesn't work for the Glengrove. We address all service issues from our head office. Perhaps we fell short in our efforts to communicate that effectively...... More

Thank you for your detailed review of our property. All your concerns regarding the airconditioner, lamps and the unsecured wifi have been addressed. Our routers are all secured now and we have made changes to our housekeeping procedures to ensure that service levels are raised to an acceptable standard. Thank you for taking the time to write the review. Your... More