I should start off by saying that service is non-existent at the Thompson hotel Toronto. I’ll be sending them a dictionary in the mail very soon with the definition of kind, welcoming, service and class. BOTTOM LINE- You won't like it at the Thompson. But, don’t worry, none of the staff like working their either and certainly don’t like providing... More

When I had booked my room at the Thompson Hotel Toronto I specified I needed a room with an extra bed. When we arrived not only did we not receive the extra bed but apparently housekeeping had left and wasn't coming back until 7am next morning! Our daughter had to sleep in between my wife and I. Not very accommodating... More

Hotel was very loud in the am. Had to call front desk multiple times to have hotel services quieted. No apology or concern from hotel management regarding distuption. Would not stay at this hotel again. More

Our stay at the Thompson Toronto was very nice. Perhaps since it was a Monday night, we were not faced with the noise & issues associated with nightlife that other reviewers have commented on. Room was clean, spacious & well appointed, with a small balcony. Heated marble flooring in the bathroom is a nice touch. No bathtub, but a beautiful... More

I travel to Toronto often and normally stay at the Trump or le Germain but decided to give the Thompson a try. Although the hotel is nice and very modern, the customer service is poor. I booked over the phone and was offered a discount for their rooftop patio during my stay - it was a promo they were having.... More

I just returned from my first stay at the Thompson Toronto. To clarify, I am a mom of 3 young children under the age of 6. I rarely travel alone any more, and our hotel selection process has gone from finding some of the best top of the line trendy/higher end hotels, to mostly finding ones that have a good... More

Stayed at this property in April. Fantastic rooms, great staff very attentive, fabulous facilitates and perfect location. Had heard of Thompson Hotels and now that we have experienced them will definitely be staying with them again. Oh Breakfast in the Diner was also very good. More

What a fantastic hotel. Showed up at 6 pm, obviously late, however the front desk didn't miss a beat. Welcomed with a friendly face and a smile and a hello, fast and friendly. Were given a what's great at this hotel and what is happening here this evening, (never had that happen before at any hotel), no pressure and no... More

I stayed here on business a few weeks ago, and everything was perfect! Check in was smooth and easy (I booked last minute using HotelTonight, which is now in Toronto!). Rooms are very spacious, especially the bathrooms. Cool mini bar selection as well. A lot of cool perks at this hotel. I ate lunch at the Thompson Diner, which was... More