49 reviews
We stayed at this hotel a few times in Dec. boy has it gone down hill. First time we stayed there, the bed wasn't even made properly. Mattress cover was too small for the bed therefore it had slipped down to the bottom of the mattress, phone didn't work, walls were PAPER thin....REALLY!!!!. The person that was in the room...
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Thank you for taking the time to post your review of your recent stay with us. I am glad to hear that you did take advantage of the complimentary upgrade, but am sorry to hear that your experience did not meet your expectations.
We indeed are looking forward to the renovations at the property. We have already started installing tub/shower...
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First off, we took the shuttle from the airport to the hotel, the shuttle took over 40 minutes to arrive. The van was in horrible condition, the back bumper was almost falling off, the seats were torn and it had a horrible smell.
We got to the hotel, the lobby looks nice, but the carpets were badly stained. As I...
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Please accept my apologies for the poor experience you had at your property. I am sorry you experienced a delay in the shuttle picking you up from the airport as our guests find this a real convenience.
I am happy to hear about the great experience you had in the restaurant and will be glad to share your remarks with...
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I stayed here for 2 nights and when I turned down my sheets my first night, there was hair and stains from the previous guest! I had a second bed in my room, which wasn't that bad, so opted to sleep on that (on top of the bed covers). I called the front desk and they asked if I wanted...
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I am very sorry to hear about your experience with us. Our hotel policy to is change the sheets on all beds when a guest checks out, and as part of our environmental committment, to give the guest the choice of whether to have sheets changed daily during their visit. I will be reviewing your comments with our Executive Housekeeper...
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I have been staying at this hotel for the past 2 years and have found the staff pleasant to deal with. They have upgraded my room on several occasions and go out of their way to make sure our stay is comfortable. On our latest trip we were upgraded and my wife loved the room. The only concern I have...
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Thank you for sharing your experiences at our property! I am so glad to hear that you have enjoyed your stays with us, and look forward to having you back in the near future. We too are excited about the upcoming renovatiions. I will share you comments regarding the restaurant hours with our Food and Beverage team, and we will...
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This hotel may need a bit of a face lift however I continue to stay due to the staff. I have yet to have a bad service situation. The resturant has been very fast. I would suggest only that they extend their resturant hours later in the evenings. I will continue to use this clean friendly hotel.
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Thank you for your review of our property. The management and staff of the Travelodge Hotel Airlane believe in our motto "A guest when you enter ... a friend when you leave" and it is good to hear that we are providing you with friendly, attentive service.
We are excited to share news of upcoming renovations that will definitely provide...
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My wife and I have stayed here several times...and always have enjoyed our stay! Rooms were clean and comfortable,staff were always helpful and the restaurant always served quality meals.
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It is so great to hear that you have enjoyed your stays with us! Our staff welcome the feedback, and will be excited to share news of our upcoming renovations with you on your next visit.
In an effort to make your stays with us even better, we will be embarking on a great improvement to the property in the...
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My wife and i stayed at the airlane November 23 and 24 and we had a great room very clean and the staff were just great.The meals were all very good and we were treated very well, it was just like home and we will return.
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Dear Guest,
Thank you for taking the time to share your recent experience at our hotel. We are pleased to hear that you were happy with your accomodations, our food and the service you received. Our goal is to have every guest leave the property satisfied. In an effort to continue to provide this satisfaction level, you will notice some...
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When I arrived at the hotel I informed the manager that I was working night shift and would be sleeping during the days and would not require any room service, if I needed anything I would ask the front desk.
My room had a dirty and stained carpet, it had not been vacuumed and there was a big red stain...
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Thank you very much for your review of our property. I am sorry to hear that you did not have an enjoyable stay. We will certainly take your comments and work with both our housekeeping staff and maintenance staff to ensure they understand the importance of not disturbing guests who might be working various shifts. Your satisfaction is our ultimate...
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Older structure, showing it's age. Pretty hard to keep a place like that clean. My (non-smoking....yeah right) room was not too too bad, considering it was most likely a sweat lodge the weekend before. I am suprised I didn't catch some sort of contagious disease 2 weeks later. The phone didn't work, so my wife had the front desk send...
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Thank you for taking the time to post a review of your stay at our property. You are correct in noting the age of the hotel, and I am pleased to share with you news of upcoming renovations at the property which I am sure you will appreciate on your next visit to Thunder Bay.
This winter we will be...
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We choose the Airlane for both are Executive and Field staff and they feel right at home! Our field staff enjoy the outside access hotel rooms for the ease of transporting gear to and from their vehicles. As their Corporate Client, both Valerie and Christine are an email away when we require rooms at their hotel. The location of the...
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Thank you for your feedback - we appreciate hearing what are important features from our guest's perspective. Within the next couple of months we will look forward to welcoming your company representatives with some exciing renovations; including new carpets, mattresses, bedding, curtains and ice machines.
I am glad to hear our Sales staff are easy to contact, and looking after...
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49 Reviews
60 Reviews
