Brookstreet Hotel (Ottawa, Canada): See 351 Reviews and 80 Photos

Also Known As:: Brookstreet Hotel Ottawa; Brook Street Hotel

Address: 525 Legget Drive, Ottawa, Ontario K2K 2W2, Canada

Phone Number:

Region: Canada > Ontario > Ottawa > Kanata

Amenities:

Bar/Lounge Business Centre Fitness Centre Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access

Hotel Style:

#2 Luxury Hotels in Ottawa

#2 Romantic Hotels in Ottawa

#12 Business Hotels in Ottawa

#15 Family Hotels in Ottawa

Price range (per night): 158 AUD - 244 AUD

Hotel Class:4 star (4*)

Official Description (provided by the hotel):: A double four-diamond recipient since opening, Brookstreet offers the very best in luxury accommodation and fine dining. Guests are invited to experience Canadian cuisine in Perspectives Restaurant, live jazz and sushi in Options Jazz Lounge, enjoy a Starbucks coffee at B Café, play a round on The Marshes championship golf course, burn some energy in Flex Fitness Studio or our ZONE 525 games room or simply relax with a rejuvenating treatment at Au Naturel Spa, or in our dry saunas, whirlpools and saltwater pools. ... more less

Reservation Options:: TripAdvisor is proud to partner with Booking.com, Hotels.com, Orbitz, Expedia, Venere, Tingo, Travelocity and Priceline so you can book your Brookstreet Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

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351 reviews from our community

See which rooms travellers prefer - 61 traveller tips

catlover1962

Georgetown, Canada

1 review

“Extras and food way off par.”

Reviewed 20 May 2013 NEW

We were in town for our daughter's wedding. Your prices for room rentals were the same as the much lesser chains, but you offer more in the quality and high end touches. However, we did not like all the extra charges. Internet is so much a part of the everyday experience and it is free at just about every other... More

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WWally

Cardiff, United Kingdom

Senior Contributor

33 reviews

15 hotel reviews

Reviews in 21 cities

8 helpful votes

“Good, but I expected better”

Reviewed 17 May 2013 NEW

Quality, clean hotel with very friendly reception by all staff. Large room. Watch out for the extra costs such as internet and parking fees. The bar had live jazz music every night I was there, some better and quieter than others. Room fitted with bath/shower, but water was not hot enough and ran slowly.

Mark_n_Dale

Toronto

Reviewer

5 reviews

4 hotel reviews

Reviews in 5 cities

11 helpful votes

“Would be a 4 but for unacceptable Internet hassles.”

Reviewed 9 May 2013 via mobile

I stayed on a corporate rate which included Internet access and parking. Good thing too - for a hotel started by the founder of Mitel, and a hotel that IS TARGETED AT HIGH-TECH BUSINESS TRAVELLERS, the fact that they charge for Internet access is ridiculous and laughable. During my stay NOT ONCE was I able to connect without having to... More

Was this review helpful? Yes 1

Dear Mark_n_Dale, Thank you for your feedback, we are glad that you enjoyed Brookstreet overall and we are sorry about your internet hassles. During your stay we had been experiencing issues with the internet connection; however our IT team has since resolved the issue. We hope we can welcome you back to Brookstreet again in the future and you will... More

efmmaway

Ottawa, Canada

Senior Reviewer

6 reviews

5 hotel reviews

“nice hotel, unreasonable charges”

Reviewed 8 May 2013

I spent one night at the hotel, this was my second time there. The staff is very helpful. The rooms are very clean, the bed and pillows are extremely comfortable. I used the pool which is a nice facility. I went to the spa and had a massage. I also ordered room service. The food is good, but pricey for... More

Howen L

Toronto, Canada

“Thanks”

Reviewed 5 May 2013

Everything was good to me and my family, the only suggestion will be the fridge in room need key was not very ... and the towel in washroom was kind of worn out compare the same class hotel in other place.

Dear Howen L, Thank you for your feedback, we are glad that overall you enjoyed your stay with us. Your towels were not the standards that we expect at Brookstreet, I passed your concerns over to our housekeeping team for review. Thank you again and we hope that we can welcome you back to Brookstreet on your next visit to... More

teamMx3

Whitby, Ontario, Canada

“The little things could make a huge difference!”

Reviewed 30 April 2013

I stayed for 2 night on business and enjoyed the hotel overall. The bed was big and comfy with fantastic pillows. The room was clean and I had no issues with the internet access. The bathroom was large and well appointed, but the bathtub/shower is tiny! The shower could really benefit from having curved rods for the curtains to at... More

Dear teamMx3, Thank you for your review, we are glad that you enjoyed your stay overall. I was surprised to hear that you thought our gym was small? We have over 35 pieces of Technogym equipment, which is regularly maintained, that we normally get a lot of praise for. I have passed your feedback onto our Gym Manager for urgent... More

Kim B

Ottawa, Ontario, Canada

“Amazing Hotel & Spa”

Reviewed 28 April 2013

My wife and I decided we needed couple time, so took advandtage of the B-Rejuvenated package. Wow, everything, everyone was absolute amazing. We started our stay with manicures, the spa staff are extremely friendly and great at their skills. We then got to enjoy the most amazing meal ever with the best server. The drinks were also amazing. Check in/out... More

Dear Kim B Thank you for your review, we glad that you and your wife had a nice weekend with us. Apologies for the early morning wake up call, I have sent your feedback to our maintenance department hopefully next year they will start the pool maintenance a bit later in the day. We look forward to seeing you again... More

Guildenstern

Seattle, Washington

40 reviews

8 hotel reviews

Reviews in 14 cities

“Mostly excellent, but with a big FAIL as well”

Large room with a nice view (of not much, but since Ottawa is so flat you can see a long way from the 11th floor). Great gym/workout center.Friendly staff. Good (but not great) food in the restaurant, with very reasonably priced drinks. There was even a seriously cookin' quintet in the jazz bar one night. But... how can a hotel... More

Dear Guildenstrom, Thank you for your feedback, we are glad over had a good experience overall. Our internet connection is not usually an issue and in the last few months have upgraded our system. I passed your feedback onto our IT department as well as your feedback on the desks to Operations. Thank you again and we hope we can... More

Welltraveled5635

Montreal

25 reviews

Reviews in 12 cities

15 helpful votes

“Over rated and far from everything”

Reviewed 27 April 2013

This hotel has to understand the terms cleansiness and customer service. Our room was not clean at all upon our arrival. The bath had a black ring of dirt. The bed sheets had hairs on them...(i normally never complain about the cleansiness) To get to the pool you have to go through a maze (through a Gym ?? In a... More

Dear Welltraveled5635 We were expecting your review as you warned us that you were going to post a made up ‘bad review’ on TripAdvisor based on the sole fact that you were not happy that your room rate booked through ‘Expedia’ did not include breakfast. As we did not provide you with your demands of a free breakfast this is... More

Nickfc87

1 helpful vote

“Mediocre at Best”

Reviewed 25 April 2013

My wife and I stayed at the hotel this month. I needed to go to Ottawa for conference, since we had never been to Ottawa before we arrived a day early to see the sites that Ottawa had to offer. We arrived in the evening on our first night. Checked in and we went to our room. There was room... More

Dear Nickfc87, Thank you for your review, we were sorry to hear that we did not meet your expectations and that you had a number of unfortunate problems during your stay. The safe has now been fixed and is in working order. We did have a water issue during your stay; a technical fault in the system dropped the water... More

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Brookstreet Hotel, Ottawa

Brookstreet Hotel

351 reviews from our community

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