Our stay was for one night in February and was very pleasant. The room was amazing. Extremely clean and bright with an unbelievable view. We were given a free upgrade and the staff were soo accommadating. Cheers to all the staff that helped out my family on our stay. Looking forward to another great stay in March.
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What wonderful feedback, thank you so much! We're delighted that your stay was so enjoyable, that is what we strive for! We look forward to welcoming you back soon.
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This hotel is posh and updated, fancy-shmancy etc. But please listen to all the complaints that things are way over-priced at this hotel. It is unbelievable what they charge for even a glass of wine at the bar! (two couples ordered a glass of wine each, 4 glasses cost $58 plus tip!!!) I have eaten at the Perspectives restaurant a...
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Thank you for sharing your comments about your recent experience at Brookstreet. We regret that your visit did not meet up to our standards for service and cleanliness and will evaluate these comments with the management of each of these departments. We do have an extensive wine list selected by our Sommelier and offer wines from just $9 per glass....
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We have stayed at this hotel over 7 times in the last 3 years. With every reservation, we have asked for non-smoking rooms, and the last 4 visits we have been assigned smoking rooms. Of the 4, three times we had to change rooms into non-smoking, and the 4th time, there werent any other rooms. When I checked in the...
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Thank you kindly for providing us with your recent comments. It is indeed regrettable that we were unable to accommodate your request for a non-smoking room on more than one occasion. Advanced booking does afford a better option to secure your desired request and we will investigate the response that you received as it is not in keeping with our...
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I was really excited to stay at this hotel. The pictures looked amazing and once there, the hotel itself lived up to it's perceived splendor. What ruined this experience for me was the impression perhaps realization that I was being fleeced for every little thing. I don't mind spending extra money for a quality item or experience but I really...
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We appreciate that you shared your comments with us and are most disappointed to hear that our staff was as described. Extensive efforts are made to provide detailed training and guidance for our staff and we seldom—if ever—hear this type of comment. We will review your concerns with the team leaders for our guest services department. There are many packages...
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Very nice hotel with mostly business clients. Very modern decor and relatively new. The lounge seems to be busy on week nights but the restaurant was mostly empty, probably because it was quite expensive according to the menu prices.
The rooms are very nice with a selection of pillows, nice mattresses, flat screen TV, etc. The room has a buch...
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Thank you for choosing Brookstreet and for sharing your feedback with us. We do offer a number of options for dining that are tailored to meet just about every budget; some examples include sandwiches in our café from $6.75 to entrees at our lounge from just $14. Our award-winning, four-diamond restaurant also offers three course table d’hôte dinners from $45.
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Thank you for the perfect stay! The chefs creation is exquisite!
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Thank you for your feedback! We're delighted that you enjoyed your dinner and your stay with us. We look forward to welcoming you back again soon!
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Super clean, comfortable and classy. We were there overnight and we were totally impressed. Loved the location.
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Thank so much for choosing Brookstreet and for your kind feedback!
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A beautiful hotel in the Technology Park in Ottawa, friendly, a cool staff. Rooms are spacious, beautiful, clean. They have an excellent, spacious gym.
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Thank you for your wonderful feedback, we're so pleased that you enjoyed your stay with us!
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Nice pool, far from the room ... Very nice and quiet... no indication who speek french at the front desk... no information about the activities on the site... poor information in french in the room... WEb site not completely bilingal... No wireless internet access... that could by improved...
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Your comments are important to us and we will review them with our leadership team. It is unfortunate that you were not made aware of the complimentary high speed wireless Internet on our main floor in our dining and lounging facilities or that our in room packages start as low as $5.95. We'd be pleased to welcome you back and...
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We decided to ring in our New Years at Brookstreet this year - one of our favorite hotels. The room was fabulous and comfortable. (Great bed!) We ordered room service twice and it was prompt and delicious.
We also did the NYE 5-course meal at Perspectives. The food was absolutely amazing. And while our server was very pleasant, he wasn't...
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Thanks so much for your compliments and comments. We regret that you were not spoiled accordingly on your dinner. We look forward to seeing you in future and ensuring your exceptional experience.
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