I have had a few experiences at this hotel that were great however on my last stay for a dance competition, I arrived to be told at the desk that my rate had been changed internally by a desk manager ( however there was no manager available on duty for 3 more hours to help resolve the issue) when I... More

This hotel is great! I would definitely recommend it to anyone. For the past three years, we have stayed in the Americana for dance competitions, each year we have a blast at the waterpark, arcade and the spa! It is a little pricy, but you get what you pay for, for sure! It is very close to Cliffon Hill which... More

This hotel is tired and needs a good reno. We were here for a dance competition last weekend for 3 nights. We paid $169 (Ouch! Still hurts) for a superior room on the 3rd floor. This seems crazy expensive for a Niagara hotel in April that is not even close to the falls. The group rate for a regular room... More

Out of the 3 water parks in the Niagara Falls area I would definitely recommend this one for families with younger children. We stayed 1 night from Sunday-Monday and the kids really enjoyed this one (ages 6,4, and 16 months). Lots more for them to be able to do at this water park than the other 2. It is also... More

Overall Americana Resort is a great place to stay and play we had an excellent time this was not are first time here and it wont be our last we will be back again! Although my children and so my wife and I love Great Wolf Lodge we also really like the Americana Resort it is cheaper than Great Wolf... More

We were given a gift card for Christmas from my in-laws to go here with our son. So we decided to wait until this past weekend (April 28 - 29) and travelled with 4 adults and 3 infants (2 were 21 months, 1 was 10 months). It was an overall good trip. But here's the breakdown. When we first arrived... More

Went for one night over the Easter weekend and was very busy. Though the size of the pool is appropriate for young children, the water was too cold. You get out of the wave pool to go down the slides, waiting in line shivering. Made the mistake of eating at the snack bar. 2 hotdogs, 1 pizza and nachos cost... More

The service at restaurant is very slow. The wait staff were non-attentive. We were the only family in the restaurant for an early lunch. Two wait staff and the refills never came. I had to get up and ask for the refills and for a pen to sign my bill. The arcade area staff were wonderful and accommodating. The cleaning... More

Although we stay at hotels several times a year, I haven't posted in a long time but felt so strongly about this experience that I felt compelled to post a review. I actually waited a couple of months to do so because I had contacted the hotel management directly with my concerns after our stay. When I did not even... More