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Quality Hotel Fallsview Cascade

2.5 of 5
5305 Murray Street, Niagara Falls, Ontario L2G 2J3, Canada
Hotel amenities
Quality Hotel Fallsview Cascade
Ranked #28 of 138 hotels in Niagara Falls
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179 reviews from our community

Traveller rating
    50
    68
    32
    14
    15
See reviews for
Families
44
 
Couples
85
 
Solo
4
 
Business
5
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Toronto, Australia
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 13 May 2013 NEW

I booked this "hotel" through a pre pay site but when we arrived and saw it we knew there was no way we would be comfortable staying there. We parked the car and after seeing our room we started looking for a "Hotel" not a "Motel" . We lost the payment made for 2 rooms for 2 nights but we... More

Was this review helpful? Yes 1
Johnson City, Tennessee
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 8 May 2013

Having never been to the Niagara Falls area and not knowing what to expect, I booked this hotel based on the advertisement that it was the closest to the falls, with a great view. They were not wrong. Easy to get to, close to everything (we were centrally located to anywhere we needed to go), and an excellent view of... More

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See 7 more reviews by NanceR329 for Niagara Falls
God's Country, Ontario
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 6 May 2013

My wife and I decided to get away for a few days to Niagara Falls while on vacation. After much searching and reading I decided to book at the Quality Hotel Fallsview Casscade. We stayed for 3 nights. My criteria for choosing a hotel is this: hot tub, free parking (why should I have to pay for parking if I'm... More

Was this review helpful? Yes 1

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Sudbury, Ontario, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed 3 May 2013

We were so disappointed with the room, we called Choice Hotels and asked to switch properties. Byron the guest agent at Choice Hotels was great and they switched us to the Comfort Inn up the street. The staff at the Hotel were great as well. Here are the complaints about the Hotel: The pool was closed so we were invited... More

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Sao Paulo, SP
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 30 April 2013

We stayed for 2 nigths, the hotel is very old and needs a remmodeling, a lot people on the hotel doing a lot off noise during the night and nobody from the hotels care, the breakfast that they offer was happing on the hotel beside and was a very simple. The hotel location is very good. the parking is free... More

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New York
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 18 April 2013

I am a 34 year old single mother who traveled alone with her 13 year old daughter. We decided to get away to Niagara Falls for a few days 4/3 to 4/7. I would consider the hotel to be nice. Upon entering the driveway, it looks more like a "motel" then a hotel, and my daughter immediately expressed her disapproval,... More

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Toronto, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 12 April 2013

What do you expect for $60? - Across from Casino - Renovated room with hardwood floors, nice bathroom, balcony, flatscreen tv, free sit down breakfast with eggs, bacon, toast, juice, coffee, free internet, free parking, pool and hot tub Its a no brainer next time i'm in town, friendly service. Wish it had a laundry room for cleaning my clothes.... More

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fallsviewmanager, Guest Relations Manager at Quality Hotel Fallsview Cascade, responded to this review
13 April 2013

Thanks for your straight to the point no nonsense review of our property. I love it.....Guests like yourself who recognize that we are a economical getaway and give praise to our staff and hotel make me very happy and that our hard work is paying off. Again hope to see you soon and Thank you.. Donna Mancuso Guest Service Manager More

Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 8 April 2013

I'll start with the good: very nicely furnished rooms with an excellent washroom. However, little did we know that all of that was soon to be spoiled by the poorest service attitude I've ever seen. We woke up late and we went down to collect our breakfast vouchers at 10.50am. The lady stared at us and said very sternly, "you... More

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fallsviewmanager, Guest Relations Manager at Quality Hotel Fallsview Cascade, responded to this review
9 April 2013

Thank you for taking the time to post this review and I would like to apologize for the service you received at our property. We strive to make sure each and every guest has a great experience and we did not exceed your expectations. Hopefully in the future we can redeem ourselves. Thank you Guest Service Manager More

Ontario
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 8 April 2013

We spent two days at this hotel on the Easter Weekend March 2013. We chose it for location, free parking, free breakfast, and pool, and we were not disappointed. We had asked for a renovated room, king bed, hardwood floors, with fireplace. We had a lovely huge shower (no tub). We were told we would have a "river view" but... More

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fallsviewmanager, Guest Relations Manager at Quality Hotel Fallsview Cascade, responded to this review
9 April 2013

Love this review for that fact that you recognized our desk staff and the great service provided to you. We strive to make sure all our guests have a wonderful experience and to exceed your expectations. We are very happy you enjoy your time with us and thank you for posting such a positive review as some other reviews can... More

South River, Ontario
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 8 April 2013

Although this is an older hotel, they have updated the rooms and they are very attractive. Very good if you want to walk to the Falls and the parking is free! Had to walk outside to the pool which can be chilly in winter weather. The breakfast next door at the Holiday Inn was nice (better than the continental breakfasts... More

Was this review helpful? Yes
See 4 more reviews by Echo02 for Niagara Falls
fallsviewmanager, Guest Relations Manager at Quality Hotel Fallsview Cascade, responded to this review
9 April 2013

Thank you for your positive posting of our property. We are very glad you enjoyed your stay with us and that we exceeded your expectations. Hopefully in the future when you visit us again the weather will be a bit warmer for you...... Have a wonderful day and again thank you Donna Mancuso Guest Service Manager More

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Additional Information about Quality Hotel Fallsview Cascade

Also Known As:
Quality Hotel Niagara Falls
Cascade Inn Niagara Falls
Address: 5305 Murray Street, Niagara Falls, Ontario L2G 2J3, Canada
Region: Canada > Ontario > Niagara Falls
Amenities:
Free Breakfast Free High-Speed Internet Free Parking Swimming Pool
Hotel Style:
#28 Family Hotels in Niagara Falls
Price range (per night): 80 AUD - 202 AUD
Hotel Class:2.5 star (2.5*)
Reservation Options:
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Quality Hotel Fallsview Cascade
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