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Four Points by Sheraton Niagara Falls Fallsview

3.0 of 5
6455 Fallsview Blvd, Niagara Falls, Ontario L2G 3V9, Canada
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Four Points by Sheraton Niagara Falls Fallsview
Ranked #41 of 138 hotels in Niagara Falls
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788 reviews from our community

Traveller rating
    138
    314
    175
    95
    66
See reviews for
Families
240
 
Couples
348
 
Solo
16
 
Business
22
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Cranbury, New Jersey
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 14 May 2013 NEW

We were thrilled with the views from the Sheraton Fallsview Hotel. However, the hotel needs updating. The carpets need to be replaced and the rooms updated. The restaurants were overpriced especially "Windows" even though the view was spectacular.

Was this review helpful? Yes 1
Fourpointsmanager858, Guest Relations Manager at Four Points by Sheraton Niagara Falls Fallsview, responded to this review
16 May 2013

Dear LindaN, We appreciate you taking the time to share your comments with us. I apologize, but we do not offer a restaurant with a view of the falls. I think you may have stayed at Sheraton on the Falls, our hotel is Four Points by Sheraton. We have recently updated all of our guest rooms. Please think of choosing... More

Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 13 May 2013 NEW via mobile

Cheerleaders everywhere was hard by great value for the money. Nice stay and some coupons to try other things. We enjoyed that. Bed could be more comfortable. Sheratons are usually nice value but typically has better beds.

Was this review helpful? Yes
Fourpointsmanager858, Guest Relations Manager at Four Points by Sheraton Niagara Falls Fallsview, responded to this review
15 May 2013

Dear DonnaLH74, We appreciate you taking the time to share your comments with us – it’s always great to hear back from our previous guests. I am surprised to hear that you are not a fan of our signature Four Points comfort bed; they are usually a big hit! We look forward to welcoming you back to our hotel when... More

Bangalore, India
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 9 May 2013

I experienced very poor service right from the time of check-in. I also found lot of shortcomings in facilities which I did not expect from a Sheraton facility. First, when I checked-in the staff at the reception counter was rude. Though the charges for my stay for the rooms were already pre-paid, the staff asked me for my credit card... More

Was this review helpful? Yes 1
Fourpointsmanager858, Guest Relations Manager at Four Points by Sheraton Niagara Falls Fallsview, responded to this review
14 May 2013

Dear Karthink09, Thank you for taking the time to share your feedback with us. I’m disappointed to hear that you encountered some challenges at check-in and that you found the staff to be rude. I will certainly be sharing your comments with our front office manager; we will use your feedback to further train our staff on providing exceptional customer... More

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Toronto
Senior Contributor
32 reviews 32 reviews
23 hotel reviews
Reviews in 20 cities Reviews in 20 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 8 May 2013

Stayed here for about $100/night with the special that included $60 off Ruths Chris, $10 off IHOP, & $25 Casino card. I thought this price was a bargain when compared to other close by hotels. We did like the simplistic Four Points design of the main floor & having a walkway to Fallsview was pretty convenient. For the room, we... More

Was this review helpful? Yes 1
Fourpointsmanager858, Guest Relations Manager at Four Points by Sheraton Niagara Falls Fallsview, responded to this review
14 May 2013

Dear Crazyfoodieguy, We appreciate you taking the time to share your experience with us. I am pleased to see that you enjoyed our location and took advantage of the excellent promotion we were running. I hope you signed up to become part of our email loyalty list; we always have our wheels turning, coming up with great new promotions to... More

Toronto, Canada
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 7 May 2013

This is my second time in Niagara Falls - luckily the weather was fantastic both times. Last time I stayed at the Hilton right next door and they pool and exercise room were not in order so we were using the Four Points. It was then that I thought there was very little differences in the venues - so I... More

Was this review helpful? Yes 1
Fourpointsmanager858, Guest Relations Manager at Four Points by Sheraton Niagara Falls Fallsview, responded to this review
9 May 2013

Dear Elizabeth M, We are so happy to hear that we have gained a new customer! Thank you for sharing your experience with us, we are pleased that our hotel exceeded your expectations. Please think of choosing our hotel when you visit Niagara Falls for a third time. Warmest Regards, Dana Albano More

Toronto, Canada
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 6 May 2013

We booked a King-Whirlpool room that was connected to a room with two Queen beds. Both rooms overlooked the fountain at the fallsview casino. The rooms were large and beds very comfortable. It was a benefit that the hotel was connected to the casino, this made for 4am blackjack runs to be very easy. The only downside were the showers,... More

Was this review helpful? Yes 1
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 May 2013 via mobile

First off when we arrived there was no parking at all. So we had to use valet. Checking in went fast, so that was nice. The room was terrible!! No tub, had to hold the shower head because it was to short for my 6 ft. Husband. The remote did not work for the tv, the coffee was absolutely horrendous... More

Was this review helpful? Yes 1
Fourpointsmanager858, Guest Relations Manager at Four Points by Sheraton Niagara Falls Fallsview, responded to this review
8 May 2013

Dear Richiejen, We appreciate you taking the time to reach out and let us know where we fell short of meeting your expectations. I sincerely apologize that there were no parking spots available at check-in. I know we were in the process of paving Lot 1, which left us with less spots than usual. Our alternative option was to valet... More

UTICA
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 May 2013

bought a deal which included 2 nights sunday thru thursday, 30 dollars/night for ruth's chris steakhouse, 10 dollars/night Ihop, free wiFi, a king bed, and a great area to walk literaly 1000 feet to the falls, and with in a 1/4 to anywhere you would want to be. Oh and it also included a wine tour to 2 wineries can... More

Was this review helpful? Yes 1
Calgary
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 May 2013

Was this review helpful? Yes 1

Review collected in partnership with Easytobook.com

Mississauga, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 30 April 2013

Well, where do I begin with my experience at Four Points by Sheraton in Niagara Falls, Ontario. I decided I needed a break from my hectic schedule so I drove to Niagara Falls and ended up at this hotel. I wanted to stay by the majestic Falls and the casino where I could just leave my car because everything is... More

Was this review helpful? Yes 1
 
 
 
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Hotel Summarization (Beta)

What travellers say

  • Valet parking(29)
  • Very clean(22)
  • City view(21)
  • Hot tub(13)
  • Great location(11)
  • Very comfortable(8)
  • East Side Marios(7)
  • Front desk staff(7)
  • Self park(6)
  • Credit card(5)

Additional Information about Four Points by Sheraton Niagara Falls Fallsview

Address: 6455 Fallsview Blvd, Niagara Falls, Ontario L2G 3V9, Canada
Phone Number:
Region: Canada > Ontario > Niagara Falls
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Business Hotels in Niagara Falls
Price range (per night): $118 - $302
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Four Points by Sheraton Niagara Falls Fallsview is connected to Fallsview Casino/Dragonfly Nightclub by indoor walkway. Our hotel is near Maid of theMist boat ride and Scotia Bank Convention Centre ... more   less 
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Also Known As:
Four Points By Sheraton Niagara Falls Fallsview Hotel
Four Points By Sheraton Niagara Falls Fallsview Hotel Niagara Falls
4 Points By Sheraton Niagara Falls Fallsview
Fallsview Plaza Niagara Falls
Hotel Fallsview Plaza
Fallsview Plaza Hotel

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Four Points by Sheraton Niagara Falls Fallsview
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