Thank you for having the Westshore lacrosse team last weekend. We loved the hotel and the poolside rooms. Your staff was very friendly and provided us with everything we needed. My only complaint was the "elephant walker" in the room above us...not much you can do about that except tear out the carpet and put down pillows. back on point,... More

This hotel room was intended to be used for a quick overnight stay in Nanaimo while I was visiting friends. When I checked into my room I was shocked to find that the bathroom sink and floor were overflowing with sewage. Something that was really no fault of the hotel I admit I was shocked by the service recovery by... More

My husband and I have stayed here three times in the past month due to real estate business. Janet and Phillip at the front desk could not have been kinder, friendlier, or more helpful, recommending restaurants, where to get a newspaper, and even mailing back a left-behind pillow. Janet even looked at real estate properties online with us and remembered... More

We stayed here for just one night after arriving on Vancouver Island from the mainland. The hotel is in a good location, very close to the ferry terminal and easy to find etc…Receptionist was pleasant and polite. The room did smell a little musty at first but I think that was probably down to the room not being used (we... More

The hotel itself is fine, friendly staff etc. there was a gymnastic competiton in town when we were there, There were tons of kids playing marco polo in the pool. Our window didn't shut properly so we were unable to block the noise out. Also the people upstairs were jumping up and down until after midnight. The construction of the... More