Delta Grand Okanagan Resort & Conference Centre (Kelowna, Canada) - 175 Hotel Reviews & 98 Photos

Travelwithdogsnkids

Revelstoke, Canada

Reviewer

5 reviews

Reviews in 4 cities

1 helpful vote

“Return guest”

Reviewed 27 May 2012 NEW

Very happy with this hotel every time we stay. Great location if you are going to a concert, More

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SteveMedicoff

Vancouver, Canada

Senior Contributor

23 reviews

Reviews in 14 cities

19 helpful votes

“Water, Water, Water”

Reviewed 21 May 2012

I stayed at the Grand for a couple of nites in May 2012. I was originally supposed to stay at one of the Hotels on the main drag, but there was a problem at the hotel and the elevators weren't working. What a blessing! The Grand is a beautiful Hotel right on the water near downtown Kelowna. The easy strolls... More

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Dear Mr. Medicoff, Thank you for your review and it is great to hear that you enjoyed your stay with us, and as you said, our location is impossible to beat. I am pleased to read that you loved our newly renovated rooms, you were one of the first people to stay in that new room ever, how often can... More

Carrie M

Maple Ridge, Canada

1 review

“Overpriced and we weren't even paying”

Reviewed 20 May 2012

My husband checked in and paid $50 to be upgraded. The so called upgrade was just a renovated room that was a typical hotel room. The bathroom was so small you could hardly turn around in it which makes it challenging when trying to bathe small children. The tub was chipped and there was minimal toiletries and linens. We left... More

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Dear Valued Guest, I am so disappointed to read that you did not enjoy your last stay with us. Rest assured our hotel is certainly a family friendly environment and we encourage families to enjoy all our amenties including a children's program during thye summer months. It is so unfortunate that some of our other guests were not respectful of... More

Aaron E

Mission, Canada

1 review

1 helpful vote

“Just what we needed!”

Reviewed 15 May 2012

1

person found this review helpful

From the moment we saw the pictures of this gorgeous hotel, we were excited for our anniversary get-a-way...and the Grand did not disappoint. All staff were very pleasant and engaged with us the moment we arrived. The views from our room were spectacular and the beds and pillows were so incredibly comfortable. We called in our reservation and they were... More

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Dear Valued Guest, Thank you so much for your review and I am pleased to read that we were able to be apart of, and exceed your expectations on this special occasion. If I have a vote in your anniversary plans next year I say that a stay at the Delta Grand should become a tradition....I understand though if my... More

David D

West Kelowna, Canada

Senior Reviewer

7 reviews

1 helpful vote

“Specatular Service”

Reviewed 9 May 2012

My wife and I spent a night in one of the private residence suites for her birthday. One of the most beautiful rooms we have ever been in and we travel a lot. The service at this resort is second to none from everyone. We were treated as VIP's from check in to check out. You can not go wrong... More

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See 6 more reviews by David D for Kelowna

Dear Valued Guest, I am so pleased to read that you enjoyed your stay at our resort, and thank you for allowing us to be apart of your birthday celebrations. It is always so nice to read when my colleagues are able to make such strong connection with our guests. I hope we will see you again soon. Warm regards,... More

Nomadicon

Reviewer

3 reviews

Reviews in 3 cities

1 helpful vote

“Everything you would expect”

Reviewed 1 May 2012

1

person found this review helpful

I stayed at the Grand for two nights and upgraded to a Jacuzzi suite having just spent a month in an Alberta oil-field camp. The hotel was very service oriented as soon as I stepped out of the taxi. Very friendly helpful staff. The Jacuzzi ended up spewing some nasty looking gunk from the jets, I reported the malfunction to... More

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Dear Guest Thank you very much for taking the time to review our stay. While I was pleased to see that our service levels met your expectations, I was sorry to hear about the jacuzzi malfunction. As you could see, we do take these matters very seriously and I am glad to hear that we were able to rectify the... More

Kent B

Winnipeg

Senior Reviewer

8 reviews

Reviews in 3 cities

3 helpful votes

“Excellent experience”

Reviewed 27 April 2012

1

person found this review helpful

My wife and I stayed for two nights and really enjoyed our stay. Comfy bed, and clean rooms. Nice flat screen tv to watch hockey playoffs! The fitness facility was fantastic, had tons of machines and weights, tvs, sauna, great change rooms. More

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Dear Valued Guest, Thank you so much for your fabulous review. It sounds like you made the most of all our amenities and quite frankly wrote a perfect ad for us better then we could have do ourselves. Come back in the summer when our outdoor pool is open, the only thing you haven't tried yet. Warm regards, Jeff More

agraham3

Trail, Canada

Senior Reviewer

7 reviews

Reviews in 5 cities

9 helpful votes

“Beautiful hotel and wonderful staff”

Reviewed 24 April 2012

1

person found this review helpful

Stayed at the Delta Grand Okanagan Resort on April 15th and truly enjoyed the experience. The staff were wonderful and made the stay memorable. Carly checked us in and was extremely pleasant and helpful. All in all the entire staff at this hotel are both professional and personable. The room was very well kept, spacious and the view from the... More

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Dear Valued Guest, Thank you so much for your wonderful review. It is also such a pleasure to read when my colleagues make such a positive connection with one of our guests. I will make sure to pass this review along to Carley at the Front Desk as I know she will appreciate it. Hope to see you again soon,... More

twosons08

Cambridge, Canada

Reviewer

5 reviews

Reviews in 3 cities

6 helpful votes

“Disappointed”

Reviewed 23 April 2012

1

person found this review helpful

Stayed for two nights during a recent business trip. After viewing the photos online, I was looking forward to the stay. However, it is clear that this "resort" is in need of a serious facelift. The room we stayed in was outdated and tiny. The window was tiny, althought the view could have been very nice. Renovations were under way... More

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Dear Valued Guest, I too am disappointed that we did not exceed your expectations on your last stay. I do apologize for any frustrations you had with your room but to your point we are in the middle of addressing our room product. Our entire North Tower is set to come back with a fresh and modern new look within... More

Allan H

Kamloops

Reviewer

5 reviews

Reviews in 2 cities

“All around very good”

Reviewed 19 April 2012

Wanted a simple overnighter, some shopping and good italian restaurant..was given an upgrade to the Royal Private section..3 b/r's kitchen balcony overlooking lake. Outstanding..didn't go out for dinner..room service Thanks to Laureen and Hayley, Sharan(sp?) at the front desk and to Raphael from Room Service Plan to return! Allan & Lorraine-Kamloops More

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Dear Guest Thank you very much for taking the time to review our property for your most recent stay. The Royal Private Residence is certainly a fantastic product and as you said, there are great views of the lake from this building. I have personally passed on your thanks to Loren, Hayley, Shalan and Raphael. These 4 colleagues are a... More