This is the second year in a row that our organization has held a training function at the Best Western, Kelowna. Each time, I have received excellent customer service from the Conference and Catering Manager. The training sessions included hotel rooms, meals, and meeting rooms over a one week event. Our organization had numerous changes, right down to the last... More

First time staying at this conveniently located hotel, although we had driven past it many times. Fingers crossed, because past experiences with Holiday Inns have not made a good impression. In Kelowna for an appointment and some shopping, so just one night. Reception desk staff very friendly and efficient. Nice room: clean, quiet and comfortable rather than luxurious, which is... More

Stayed here for a couple of nights on the way from Vancouver to Lake Louise. the hotel was clean and tidy and we got an upgrade, so we were in the Tower. the room was large with 2 double beds, however a step ladder to get on to them amy have been helpful. i felt like alittle kid again! Breakfast... More

We recently stayed at this hotel that was full of sports teams. After 11 pm we were frustrated with kids running and banging on walls. The desk staff promptly stopped this and threatened to kick them out. Next night no problem. The staff is absolutely excellent as was our room. The breakfast was the best we have had. Next time,... More

Bit surprised at the size of the bed and by that I mean it appeared to be multiple mattresses piled on top of each other. Still though it was very comfortable. Checked in for the week starting 7 November 2011 into one of the double rooms in the tower. The hotel sits in what can only be described as a... More

My husband and I stayed at this hotel on a weekend get-away. We didn't have reservations and were offered a terrific room on the 6th floor of the tower with a discount thrown in! The room was really nice with a comfortable king-sized bed, microwave, small fridge, flat screen TV and free Wi-Fi. The room was nice and quiet, we... More

I stayed here one night for business, my company chose the hotel. Check-in/check-out were quick, front desk was friendly, room was clean and a good size, bed was comfortable and it was quiet at night. If I was travelling for pleasure I would probably pick a hotel closer to the lake, but for a business trip it was more than... More

I recently returned from a 3 day stay at the hotel. I was delivering a workshop in the conference centre one of the days so I got to experience from both a business and a guest perspective. Both were exceptional. On the business side the room (Aberdeen) was excellent and the AV and food were great. For a hotel that... More

My husband and I stayed 5 nights last week at this hotel. The location was great lots of very nice restaurants nearby. Parking is free. We had a room facing the street and slept with the window open. The air conditioning was rather loud. The bed were very comfortable and had great sleeps.The breakfast area was large, clean and adequately... More