The service initially is good. I should have inspected my room before accepting it, something never before required. The rooms are filthy, the staff un-co-operative to the extreme. The carpets stink and I shudder to think at the deposits on the unwashed bedspread!!!! I could not get a refund after paying for the room. The night was filled with the... More

Friendly staff, reasonable price, and very good room. Liked the light and continental breakfast provided in the morning. Although there had been some problems at the beginning of my stay, after informing the front desk about the matter they really helped us out by dealing with the problem and was not bothered during my entire stay later on. Truly worth... More

I am student and was doing my placement in Red Deer. I expected to stay here for 6 weeks but had to leave one week in. I stayed in a newly renovated room however, the tiles were cracked and there were holes in the walls. The floors were covered with ants and beetles. When I went to complain the managers... More

Raunchy hotel downtown. Nasty clientele. Was planning a month long stay but had to bail. OMG. Let me out of here.

Disgusting. Smells like enough detol has been used to cover up the stench of spilled alcohol though.

I've stayed at the travellers inn neumerous times and for weeks at a time and just recently have been charged for having a guest visit for an hour. The last time I visited I was charged 10 dollars for a guest to visit and my last stay I was charged 60 dollars for a guest to visit my room. Renters... More

When I came home and like I always do checked my bag and clothing for bugs, sure enough there was a bed bug in them. I had to quarantine everything before unpacking and wash everything throw away my bags. A real hassle, pay the extra 100$ and don't have the problem I did.

there was mold in the bathroom... mold in the coffee pot yuk... the room and hal ways stunk rather stay on the street

I booked through Travel Hero for a projected stay of 5 days. I had to leave a day early and checked out before 11:00am which is check out time. I expected to pay for the four nights of my stay but the Manager billed for five nights. He was obnoxious and difficult to deal with. Travel Hero was not able... More