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Comfort Inn & Suites Medicine Hat

2.0 of 5
2317 Trans Canada Way SE, Medicine Hat, Alberta T1B 4E9, Canada
Hotel amenities
Comfort Inn & Suites Medicine Hat
Ranked #7 of 18 hotels in Medicine Hat
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59 reviews from our community

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Date Rating
Savona
2 reviews
2 of 5 stars Reviewed 29 April 2013

First room had not been very well cleaned so I let the front desk know. They moved us to a different room, it was somewhat better but by no means clean. Bathroom was ok but the rest of the room needed upgrading. The heater was so loud we turned it off before we went to sleep.

Was this review helpful? Yes
CIMHGM, General Manager at Comfort Inn & Suites Medicine Hat, responded to this review
3 May 2013

Thank you for your comments. It is disappointing to hear that you did not enjoy your stay and that you were not satisfied with the accommodations that we provided. We take pride in what we do and are sorry that we did not meet your expectations. We do wish to welcome you back if you are ever in the area... More

Senior Contributor
39 reviews 39 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 1 April 2013

When we walked into our room, it was apparent that someone had smoked there recently. Following a quick call to reception, we were moved to a second room which was quite satisfactory. The bed comfortable, furnishings fine, and the room very clean. The breakfast was great and we enjoyed making our own waffles, but there were many options to meet... More

Was this review helpful? Yes
See 2 more reviews by In_the_Know017 for Medicine Hat
CIMHGM, General Manager at Comfort Inn & Suites Medicine Hat, responded to this review
17 April 2013

Thank you for your feedback. We are sorry that you were not able to enjoy your first guest room but are glad that we were able to provide altnernate accommodations in another guest room and that you were able to enjoy our great ammenities, both at the property and surrounding the property. We look foward to seeing you again! Comfort... More

Haifa, Israel
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed 31 March 2013

During 4 days of business staying in the area it was a smart choice for a hotel. Located in a center of nearly everything, friendly staff and good breakfasts. Safety arranging all over including: two emergency exits on each floor, smoke detectors and fire alarm in every room and in corridors, emergency lights in each floor backed by batteries/

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CIMHGM, General Manager at Comfort Inn & Suites Medicine Hat, responded to this review
17 April 2013

Thank you for your comments. We always appreciated receiving our guests feedback and look forward to seeing you again. Comfort Inn & Suites Staff & Management More

Calgary
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 18 March 2013

I have stayed here frequently, but I'm frustrated with the poor Internet access. It's in their terms & conditions that they will not be responsible if Internet is NOT accessible throughout all areas of hotel. I'm going to have to try the Quality Inn next time(s). Sorry Comfort, breakfast is great, staff is great, even the pool is now great;... More

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CIMHGM, General Manager at Comfort Inn & Suites Medicine Hat, responded to this review
20 March 2013

Thank for your comments regarding your recent stay with us. It is unfortunate that our internet is the cause of you being uphappy. We understand that it is very important to all of guests to have a reliable internet connection and we are currently working on correcting these matters. We hope that you will be able to give us another... More

Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed 17 March 2013 via mobile

The countertops were not wiped, toilet was dirty. There was a toy car on the floor (from the last guests). Overall the first impression of the room was underwhelming. We ended up staying here only because every other hotel in Medicine Hat was full that night. The housekeeper (Margaret - it said on the card as to who prepared the... More

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CIMHGM, General Manager at Comfort Inn & Suites Medicine Hat, responded to this review
20 March 2013

Thank you for leaving a review regarding your recent stay at our property. I would like to apologize for the lack of cleanliness in your guest room. It is not our normal practice to leave a guestroom in the condition that it was upon your arrival. We do take pride in our property and are sorry that we let you... More

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Edmonton, Canada
Senior Contributor
41 reviews 41 reviews
18 hotel reviews
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68 helpful votes 68 helpful votes
5 of 5 stars Reviewed 14 March 2013

We stayed 3 nights at this hotel. Was just myself and my 14 yr old daughter. To make the stay a bit more fun, we rented the "honeymoon suite". The room was $40 more per night, but was worth every single penny! Huge 2 story room! Very clean and up dated. 2 bathrooms, comfortable king bed. 2 hideabeds. Gas fireplace,... More

Was this review helpful? Yes
CIMHGM, General Manager at Comfort Inn & Suites Medicine Hat, responded to this review
20 March 2013

Thank you for taking the time to leave a comment regarding your recent stay. We are always pleased to hear that you enjoyed your stay and took advantage of our upgraded rooms. We look forward to seeing you again. Comfort Inn & Suites Staff and Management More

cranbrook, bc, canada
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 12 February 2013

Both check in and check out were handled with a high degree of professionalism. Staff was friendly and were very helpful when asked questions about the local area. I had a concern that was handled by the hotel in a professional manner. That was very positive. Sometimes things are not perfect, but they can be compensated for. In this case... More

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CIMHGM, General Manager at Comfort Inn & Suites Medicine Hat, responded to this review
14 February 2013

Thank you for taking the time to write a response. We appreciate your comments and willingness to share your experience, good and bad. We look forward to being able to meet all of your expectations during your next visit to the area. Comfort In & Suites Staff and Management More

Calgary, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 11 February 2013

Positives - The lady that checked us in was very friendly, she remembered who we were and even joked with us about things. The Pool was warm. The room we stayed in (Queen Suite) was OK. Does it deserve the three stars it has... maybe... but the one night we stayed there and how management deals with a busy hotel... More

Was this review helpful? Yes 1
CIMHGM, General Manager at Comfort Inn & Suites Medicine Hat, responded to this review
12 February 2013

Thank you for your comments regarding your stay with us. We appreciate the feedback and are truly sorry that you did not enjoy your stay (which has already been addressed outside of this site). It is true, we were very busy over the weekend that you stayed and that is no excuse for lack of employees and poor housekeeping. The... More

Milk River, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 24 January 2013

good clean comfortable room with wonderful hot and cold continental breakfast. Conveniently located by Wendy's, Tim Horton's, Perkins, and the shopping mall (all walking distances). The only drawback was if you stay in the hotel during the day, it is very noisy when the cleaning is being done. Overall, great stay.

Was this review helpful? Yes 1
CIMHGM, General Manager at Comfort Inn & Suites Medicine Hat, responded to this review
8 February 2013

Thank you for taking the time to sumbit a review regarding your recent stay with us. We are always pleased to hear from our guests especially when we have succeeded in providing comfortable, clean accommodations. We look forward to seeing you again. Comfort Inn & Suites Staff and Management. More

Lethbridge, Canada
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 9 December 2012

I've stayed at a few Medicine Hat hotels in the past couple years and I've found them all so far to either be over-priced or simply mediocre for the price. This Comfort Inn is going to be my new home while I am in town. The location is excellent with several choices of restaurants (both fast food and standard dine... More

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See 3 more reviews by 9mmforever for Medicine Hat
CIMHGM, General Manager at Comfort Inn & Suites Medicine Hat, responded to this review
8 February 2013

Thank you for your comments regarding your stay with us. We are so happy to hear that you enjoyed your stay along with our staff service and amenities. We look forward to being your home away from home while in Medicine Hat. Comfort Inn & Suites Staff and Management More

 
 
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Additional Information about Comfort Inn & Suites Medicine Hat

Also Known As:
Comfort Inn And Suites
Comfort Hotel
Comfort Hotel Medicine Hat
Comfort Inn Medicine Hat
Medicine Hat Comfort Inn
Comfort Inn & Suites Medicine Hat Canada - Alberta
Address: 2317 Trans Canada Way SE, Medicine Hat, Alberta T1B 4E9, Canada
Region: Canada > Alberta > Medicine Hat
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotels in Medicine Hat
Price range (per night): $117 - $155
Hotel Class:2 star (2*)
Official Description (provided by the hotel):
2011 Choice Hotels Platinum Award Winner! We invite business travelers, family vacationers, and couples seeking a romantic getaway to experience decidedly different lodging at our ultra-friendly Medicine Hat, Alberta hotel. Guests are afforded an abundance of amenities including free continental breakfast, free coffee, free local calls and free wireless high-speed Internet access. An exercise room, indoor pool and hot tub are also available. Business travelers will welcome additional conveniences like the hotel's business center, containing a computer with Internet access, meeting rooms capable of handling up to 50 people, and access to teleconference, copy and fax services. All guest rooms are air conditioned and come equipped with computer hook-ups, cable television and coffee makers. Select rooms are designated non-smoking. Whether business or pleasure brings you to the area, the Comfort Inn & Suites hotel is the perfect place to stay on your next trip to Medicine Hat. We look forward to seeing you soon. ... more   less 
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