This was our third or fourth stay in the past couple of years. We stay on weekends to visit family. The rates are much lower Fri/Sat than other days of the week. We only dealt with front desk staff. They were friendly and professional. We asked for and received a free upgrade to a 'family room' on check in (it...
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Reviewed 30 March 2011
Reviewed 9 December 2010
The Radisson would be convenient for those heading to a near by industrial park but not much else. It isn't too far from the airport nor downtown but isn't particularly close to either.
The rooms are clean and attractive. Counter staff always seem vaguely lost but are pleasant enough as long as you don't need anything.
The phone in our...
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Lots of parking available if you go to back of hotel. Easy check in/out. Restaurant and bar in hotel. Nice turn down service. I stay here a few times a year when in for business. Sleep number beds but some do not work with the remote. For the past few years this has been the best place I have found...
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This hotel has an old fashioned feel to it, rather country charm. So if you like the country style of decorating then this is the place for you. I did not know I was getting a suite until I got to the room and that was a really nice surprise. I think the hotel would do well with better lighting...
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Was very nice to be remembered, was surprised and pleased that they had me set up in the room that I like....that was awesome !
Four of us had dinner in the dining room, food was great and so was the service, nothing rushed with lots of time between courses !
I like the fact that you can entertain clients...
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Reviewed 15 December 2010
Thank you very much for your kind comments, they are appreciated by our entire team.
I was very glad to hear that our front office team not only remembered you but also the room type that you prefer.
I am happy to know that you enjoyed your visit at The Aurora Bar & Grill, under the direction of our new...
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Poorly run business. I heard managers complaining about employees, I heard employees complain about employees.. When I got to the desk a very rude service Lady named Jen was EXTREMELY rude to me. Like ME.. a paying customer should feel badly about coming into a hotel.
So sorry for the inconvenience of checking in. Geez.
For me personally when I...
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On behalf of myself and our entire team I wanted to apologize for the service you encountered during your recent visit to Fort McMurray.
I can assure you that you are not an inconvenience, you the guest are the reason our hotel continues to operate.
I would personally like to know more, so that I am able to correct the...
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Stayed one night at this property, as they had a decent rate ( for Fort McMurray that is! ). The sleep number beds aren't great but aren't terrible either. Just found one of the 2 beds in the room hard to adjust properly, but I took that one as I can almost sleep on anything. My travelling companion had her...
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Thank you for your review, for taking the time to tell us about your recent visit to our Hotel.
I appreciate your honesty in the comments on our Sleep Number Beds, if you return to our area just let me know and I can ensure that you are placed in a room that does not have a sleep number bed....
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Stayed here for a 5 day house hunting trip. First night we were in a standard room. Air conditioning was super loud and adjustable bed was horrible. Mentioned to front desk staff and they upgraded us to a suit at no cost. Much better. Staff was super friendly and helpful. Ate at the Aurora Grill a number of times. Service...
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Thank you for your comments, they are appreciated.
It was nice to see that during your conversation with our front desk team, they listened to your concerns and were able to change things so that you enjoyed your stay at the Hotel.
I am also glad to hear that you enjoyed the Aurora Bar & Grill. With our new Chef...
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We were in Fort McMurray for 6 days and chose this hotel because of the waterslide and pool - which we found out were a bit smaller than we had expected. The location was also a bit of a drive from downtown. We had some air conditioning issues (wouldn't cool the room much), slow drain in our bathroom, and noise...
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Thank you for your review and for your kind comments about the level of service you received while you were a guest at the Hotel.
We use the comments both the good and the bad as tools so that our entire team understands what went well and the areas that we need to work on to ensure a positive guest...
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I had a one night stay at the Radisson when I was in Fort McMurray for work. It was quiet on a weekend and the hotel seemed less than 1/3 full. The front desk clerk upgraded me immediately when I mentioned that I was still looking for a regular hotel in Fort McMurray.
Rooms were large and clean, as was...
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Thank you for your comments, they are appreciated.
I was pleased to hear that our team was able to surprise you with the upgrade.
It gives you an oppotunity to check out the many room types that we have available here at the Hotel.
I apologize for the inconvenience with the internet, I was curious to know if you made...
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21 Reviews
21 Reviews
