So April fools night 2012 my bathroom backs up and the maintenance guy shows up and says well we gotta take out te toilet don't know how long we're gonna be so... I decide to get my babies(7 months and 4) out of here considering one bathroom and the equipment the guy brought in was loud ... Pull up to... More

Stayed here with a group traveling for a sporting event. Went to bed late to awake earley to blood stains on sheets and a bug on pillow next to me. When I brought it to the attention of staff they were apologetic. There was deffinite signs of bugs in 3 seperate rooms. It has taken 2 weeks and multiple calls... More

My daughter was competing in a cheerleading event at West Edmonton Mall. Great location - not far from mall. Very clean and some close restaurants. Denny's is in the hotel but is always too busy especially for breakfast! More

I gave this hotel a go due to the lack of other hotels available at that time. The lobby was new and check in was smooth. The Rooms - need a serious update! They were clean, but not spotless. They need to replace the carpets. The carpets have let go and there are bunches in the middle of the room.... More

The experience was bad right from the moment I walked into the lobby.I won`t be back. More

I am sad to report that this hotel has issues that should be addressed asap.First of all,on the second floor in the hallway there was an odour I couldn`t identify.Probably the carpet.Staff,from housekeepers to front desk,were without smiles and somewhat dismissive.I had order and watched a movie and without me mentioning this, the desk clerk at the time wouldn`t have... More

this is by far the worst hotel i have ever stayed in, The first night i got there it wasent even an hour and i had to change rooms because there was mice in my room, They dont have cameras in their parking lots or security on sundays, out back of the hotel are many suspisious people and hooligans hanging... More

Our family stayed on the 06 July for one night as we were booking in the receptonist took a $200.00 imprint of our credit card as a bond and stated that it woiuld be returned to us when the bill was paid. A ferw days later we noticed that the $200.00 had not been recredited. I sent an email explaingin... More

This old hotel really needs updating and the only pictures you see online for the hotel show a very very nice new hotel and this one is ancient. Rooms are small and a big dog was sitting by the pool with his owner (????) I guess it was a good price though considering you are very close to WEM. I... More