Overall hotel rooms were run down and dirty and dusty. First room sounded like the highway was INSIDE the room. Second room they put me in the air didn't work. They must know about this stuff in advance. How would they not know? Front desk said they would send someone 'asap' from maintenance. I think that is the standard answer...
More
Dear Valued Guest,
On behalf of our entire team please accept my apologies for your disappointing stay at our hotel. We do recognize that some of our rooms are in need of updating and I am very happy to say that we will be undergoing a complete guestroom renovation later this year. This will also include a complete upgrade of...
More
The front desk staff are nice and helpful. Good location. Very good internet connection, even wireless. This is very practical. Bed was comfortable.
But the rooms are a bit tired, they need an update. Also cleanliness is very important to me and although the room seemed clean, the carpet was not clean enough. I understand that some stains stay forever...
More
Dear Valued Guest,
Thank you for sharing your recent experience with us. I am pleased to read that our employees were friendly and our internet and bed were both reliable and provided the comfort you needed in your guestroom.
We are very close to renovations in all guest rooms as they will be happening later this year. This renovation only...
More
To start with, I have never written a review in my life, but this was ridiculous. Being in our room for 10 minutes on the 4th floor all we can hear is construction on the heater directly below us, think of a saw on metal. not a pleasant sound, finally stopped by 6pm. 2 hours of this sound. nonetheless very...
More
Dear Valued Guest,
Thank you for sharing your feedback with us regarding your recent stay at our hotel. I would like to apologize for the issues that you had experienced during your stay. I am sorry for the inconveniences that you had to deal with.
Noise from other guests is always a challenge to deal with as we don't get...
More
Staff were nice...i see someone also had a bit of trouble with their key card...same here! Not sure abotu the location? I thought it was a bit far away from things but i've been there 3 times now and hardly every stepped outside the door other than to catch a cab to the airport. Good place for a conference though....
More
Dear Valued Guest,
Thank you for sharing your feedback with us regarding your recent stay. I am sorry that you had some trouble with your key card while you were with us. Sometimes the cards can demagnetize and stop working. I am sorry for the inconvenience.
I am pleased that you enjoyed the ribs in the restaurant although you found...
More
This hotel has an excellent restaurant on site. Good food, attentive staff, nice menu. Too bad the rest of the property falls short. Rooms are old and in need of repairs, ESP bathrooms. Staff are hard to find and don't seem to embrace the fact they work in hospitality. There could be potential here but unless you are booking a...
More
Dear Valued Guest,
Thank you for taking the time to review your stay with us and share some very important feedback. I was surprised by your comments that the staff are hard to find and don't embrace the fact that they work in the hospitality industry. Our employees are usually very engaged and approach the guests at every opportunity.
All...
More
The Delta Edmonton South is located between very busy streets, so you can expect quite a bit of traffic noise. The positive aspect of this is the hotel is easily located! Conference facilities were good, but the service in every department was exceptional!
The hotel itself is a little older, but they are renovating and the improvements are well worth...
More
Dear Valued Guest,
Thank you for taking the time to share your feedback with us regarding your recent stay. I am pleased that your experience was a positive one as you enjoyed the service provided by all departments in the hotel. We truly pride ourselves on the level of service that our staff provides and I am glad that this...
More
Stayed for a conference Apr 17-20. Front desk staff was very good. Room old & rundown. Free wifi but no fridge or even a free bottle of water. Getting into the room was a challenge as key worked sporatically. Some construction was going on which was loud and went quite late into the evening. No hot water for any of...
More
Dear Valued Guest,
Thank you for taking the time to share some comments with us regarding your recent stay. I am pleased that you found the location of our hotel to be accommodating. We are very centrally located and close to many good restaurants and shopping.
I am very sorry that you were inconvenienced during your stay with no hot...
More
Delta has some great properties, but this one is not optimal if you want a good night sleep. The north facing rooms, are basically right on top of the freeway. I travel a lot and would not recommend staying here unless you are guaranteed a south facing room!
More
Dear Valued Guest,
I would like to thank you for your feedback and I am sorry that you found your room to be noisy. You are accurate in saying that one side of our building is quieter than the other however we do not receive very many complaints in general about either side.
It is the south facing rooms that...
More
Very much the high point of this stay was the service I rec'd from a young man at the front desk. He was very courteous and helpful while checking us in the first evening and went out of his way the next evening to help me out of situation when we returned to the hotel late, after spending several hours...
More
Dear Valued Guest,
Thank you for sharing your feedback regarding your recent stay with us. I was sorry to read about your daughter spraining her ankle and hope she is feeling much better now. I was happy to read that our staff were very engaging during your stay and assisted you with your needs while you were here.
I agree...
More
Stayed here one night for a business conference. The public areas are clean and well kept and the staff are very good. The exterior of the hotel is poorly painted, and paint streaks are run across hotel room windows - not very nice curb appeal. The hotel rooms are run down and dirty and smell of cigarette smoke. There are...
More
Dear Valued Guest,
I wanted to thank you for your feedback regarding your recent stay and I am sorry that we were unable to deliver a high level of satisfaction as you had cleanliness issues.
I will ensure that your comments are shared immediately with the room attendants as these issues are unacceptable. We understand that our rooms are getting...
More
If you own or manage Delta Edmonton South Hotel & Conference Centre, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
104 Reviews
135 Reviews
