We just got back from Edmonton about an hour ago and couldn't wait to post this. 1. asked for two rooms close to each other - got two rooms on different floors. 2. tried to check in early, was refused. 3. POOL: first issue, the chlorine was so strong our travelling friend required drops for a full day, but WORSE... More

Friendly staff. Fast check in. Comfortable room - suggest asking for room opposite end of the pool. This is a family friendly hotel which is nice but not all families are able to manage as well as others. Screaming children chasing each other up and down the hall playing both after 10 PM and at 645 AM. Hotel staff did... More

We recently stayed at this hotel and were completely unimpressed. I went to bath my 1 year old in a jetted tub. Upon turning on the jets I was horrified to have other peoples hair and who knows what else come out of the jets. It was horrible! I got my son out right away and called the front desk.... More

It was an excellent hotel, greeted nicely. Only complaints: 1. Very hard to find and directions were not clear. 2. Was charged for two rooms even though the person with me put her credit card on file. They never helped me out just said sorry you have to pay both. I am still upset about it as 200 dollars is... More

I wouldn't recommend this place for the following reasons: * so called high-speed internet is absolutely horrible. Phoned support twice and they couldn't do anything about it. If you want to do any work from your room, go somewhere else. * speaking of phoning support, I had to use my cell because there's no phone at the desk. The only... More

A buddy and myself went to Edmonton to the motorcycle show and to have a fun weekend, I booked the hotel through a third party website. I did not expect any favors from the check in staff because I booked through someone else, But I asked for a later check-out and the staff was very friendly and accommodated us. Breakfast... More

Told prior to booking hotel for my friends birthday that it was down the street from west edmonton mall which it was not! Paid for a suite it was not anything that I expected pretty basic! Was not worth the cost. Pull out couch bed dirty was not cleaned had stains on pillow but my friend was so tired she... More

This was my second home from Nov 2011 to March 2012, which led me to question all the life decisions that got me there. Edmonton in the winter?? Really?? All that being said, this hotel was exactly what it should be -- clean, efficient, comfortable and inexpensive (relatively speaking). It isn't a bit of trek to the mall, you need... More

We have stayed at this hotel twice this year for leisure travel. The holiday inn has a beautiful pool area, warm atmosphere and good little restaurant. It is in a really convenient location for shopping and dining and business in the west end. The rooms were comfortable and clean and the overall hotel was very well kept with friendly staff.... More