So this is a nice hotel. Nice lobby, nice "suite" (not 2 rooms, just area slightly divided. Nice bathroom with shower/tub and great water pressure, great bed - so cozy. Strange looking room as there is one tv in between the 2 areas, which works fine, but looks skimpy and creates a visual of lots of cords.
Breakfast, ugh. But...
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Dear Cpallo,
Thank you for taking the time to write about your stay. Feedback is always welcome and valuable in our continued efforts to upgrade areas where attention is needed. I encourage you to contact me with some suggestions for breakfast as well as I am always looking for ways to improve what we have to offer but have run...
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I stay in Edmonton quite often and have recently switched from staying at another hotel to this one. The rooms are very clean, price is reasonable, and the staff is friendly. There are good restaraunts in the adjacent hotel which is nice as there is only breakfast served here.
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Dear Nat!
I am so happy we are now your Number 1 choice while travelling to Edmonton. We are always working hard to ensure our guests enjoy their stay and our staff love to hear it when they do.
I will pass along all the great things you had to say and we will continue to provide the quality service...
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We recently stayed at the hotel when friends of our family had a block of rooms booked for their wedding. We have 2 small children and the rooms were great for a family because of the microwave and fridge in each room. I found the rooms to be quite clean and spacious which is very important when travelling with kids....
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This hotel seriously lacks in customer service and the details. I have been traveling and staying with Best Western for more then five years and I have never come Accross a hotel that lacks as much details as this one. I was extremely pleased when Best Western released the new discrptor program to help differentiate the quality of the Best...
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Dear Mr Ilovebw1.
Thank you for your recent review on Trip Advisor.. I genuinely mean that when I say it, as all feedback whether negative or positive helps us to ensure the best possible service for our travellers.
From what I understand it has been a few months since you have been here and I have taken over the hotel...
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I have been traveling a lot for 3 years all over Western Canada on business. I stay in hotels about 3/4 of the nights of each year. I have stayed in every hotel in all cities of Edmonton, Calgary, Regina etc. I have to say that the Best Western South Edmonton Inn & Suites is absolutely the best one I...
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Thank you very much for your review!
I know that you have many options while travelling and the fact that you choose and continue to use us is greatly appreciated. Every day we try harder to ensure the best customer service and feedback like this will surely inspire and motivate all our staff.
We look forward to seeing you again...
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This has been the second time my wife and I stayed at this hotel. It's a great hotel for a night out, or for an extended stay. The rooms are very clean, they are modern, new, and spacious. The breakfast is okay, nothing special but better than many other hotels. We had the room with the two seater tub (whirpool...
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Thank you for your recent review on trip advisor. We appreciate the feedback I am happy that your enjoy your visits. I do want to apologize for the unfriendly service you received and be assured we are in the process of training a couple new staff and guest service is number 1 on our list of MUST do's.
I am...
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I Stayed here with my wife and son on New Years Eve 2011. The room was extremely clean & modern , beds comfortable. Hotel was fairly quiet. Staff was very nice. Its close to South Edmonton shopping which is a plus. Easy to get to off Gateway Blvd( Major Road coming in to Edmonton) with close access to Anthony Henday...
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Thank you for your recent review on tripadvisor. We really appreciate you taking the time to comment on your experience and it's great to hear that you enjoyed your stay.
We loo forward to seeing you again soon!
Mandy Simpson
General Manager
Best Western Plus South Edmonton
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We stayed at this hotel to do some late night Christmas shopping in Edmonton.
We had a business plus room with two queen beds and sofa bed. The room was huge!! There was definitely tons of space. The room was very clean and comfortable
The hotel itself was also quite clean and comfy. The front desk staff were very polite...
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Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come...
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Overall the stay was very pleasant, I booked a couple of rooms for myself, partner and friends for a couple of nights so we could visit the West Edmonton Mall (just a short drive away).
The check - in was quick and easy, and at the time of booking I made a request for a crib to be made available...
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Thank you for completing the survey regarding your recent stay at our property. We will definitely take your comments into consideration and possibly implement them in the future. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope...
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Overall my stay was excellent. The room was big and comfortable and the breakfast in the morning was a bonus.
However, when my friend and I were getting ready to check out in the morning there was a light tap on the door and in a split second the door was opening and a man was standing there. I ASSUME...
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Thank you very much for your recent survey on Trip Advisor.. It's always great to hear when our guests enjoy our hotel and hope to see you back very soon...
Happy Travels
Mandy Simpson
General Manager
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129 Reviews
