I've stayed here many times usually in the theme rooms but a regular room is just as nice no fancy decorations. The beds are great the onle complaint I have really is how long the elevators take other than that a fabulous hotel will stay there again,
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Well for a hotel attached to the World's Biggest Mall I was not impressed at all. First off the check in staff were not very friendly! We had forgotten an Iphone charger and they could not provide one or even offer to plug one in at the front desk for us. There was no free wifi (which is offered at...
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I apologize that the service you received during your stay did not meet our standards. Our front office team should have been able to help you find a phone charger and helped you with any other needs in a friendly manner. I will address this issue with our front office team.
Please contact us at gm@fantasylandhotel.com so we can ensure...
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We had the African Room for $400 for a night. Check in at 4 and they are knocking by 9:45 AM to get you out. Rotten apples at the front desk. Bad elevators, smart alecky or just plan bad serivce. When I went to complain to the front desk the manager walked away and hid in his office. Extra charge...
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We sincerely apologize that your room and the service you experienced were not up to our standard. We are in the process of modernizing our elevators, common areas, and many of our rooms.
Please contact us at gm@fantasylandhotel.com so we can investigate your specific concerns and ensure on your next trip to Edmonton we can deliver an experience that meets...
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I've stayed at this hotel every time I've been at this Hotel and have never regretted it. The theme rooms are fun, large and clean. I've stayed at several hotels around the world and can honestly say that this is a good three star in the resort category. The only thing it was really missing IMO was a great restaurant,...
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Thank you for your continued patronage and feedback. Our reservations staff can also help you find a great rate or package especially when booking in advance. We would be more than happy to help you plan your next stay.
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Recently stayed here for a couple of nights for meetings. The hotel obviously exists as an integral part of the of the West Edmonton Mall experience for out of towners but they seem to be focussing on business travellers with fairly new and awkwardly configured convention facilities. The primary focus still remains mall tourists and the theme rooms are testament...
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i loved this place! my girlfriend and i stayed on the 12th floor with a great view of the city of edmonton!
we recieved a manager deal and scooped the room up for 150 per night and enjoyed every penny of it...we took the time to stop on every floor and check out the different themes
If your travelling to...
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We stayed at the Fantasyland Hotel at West Edmonton Mall from April 26 - 30, 2012 on the 9th floor.
Check-in was very easy and no issues. The hotel was even able to give us an adjoining room with our friends which was very nice as we were able to open the doors between the rooms when needed.
We had...
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Thank you for staying at Fantasyland Hotel and sharing your experiences with us. We apologize for the wait for elevators others in your party experienced. We are in the process of renovating our elevators and expect to have all elevators operational very shortly. We do offer several promotions for guest who book there stay 30 days or more in advance...
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If your sole purpose in going to Edmonton is to experience, and shop in West Edmonton Mall, this hotel is convenient. However it is pricey, run down, and not exceptionally clean. I did not get a good sleep due to the party that spilled out into the hall... Which is what happened the last time I stayed there about six...
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I apologize for the noise you experienced during your stay. We do have strict noise policies and onsite security to enforce these policies. I will address this issue with our Security and Front Office Teams. We have recently renovated our Superior Rooms, Hollywood Nights Room and front entrance with more renovations planned for the future.
Please contact us at your...
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My wife was attending a conference. We went to the hotel expecting lots! we asked for a non smoking room . Entering our room it was very stinky. we called the front desk. We were given no apology only told the room could be sprayed. It was the type of smell that you new it was defiantly a smoking room,...
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Thank you for your feedback and bringing this issue to my attention. All of our rooms are non-smoking, I apologize that you weren’t offered an apology and a different room. I will address this issue with our Front Office Team.
Please contact us at your convenience so that we can ensure you have a room and experience that meets your...
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so much fun staying at the hotel.Stayed for two nights at the Fantasyland Hotel so we could enjoy West Edmonton Mall without have to drive and park.the only thing i missed was the casino and the kawloon corner at TNT woot woot i'm going back someday come what may in west edmonton mall...
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Thank you for sharing your experience, we are glad you enjoyed your stay and all that West Edmonton Mall has to offer. If we can be of any assistance in planning your next trip to Edmonton please let us know.
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61 Reviews
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