I am in Edmonton for 3 months, so I was looking for a unit with a Kitchenette, sofa, and desk. Nova gets an A+ there. The unit is very large, but that's about where my excitement for this property ends. If it was not for the large room room I would have found another hotel, I still might as I...
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Good Morning Stephen,
Thank you for your review of the Chateau Nova Hotel & Suites Edmonton. As I replied in my email to you this morning, I was very disappointed to hear about the concerns with your stay. I will pass on your comments and concerns to the team as well to improve our future guest stays.
As we had...
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I was in Edmonton for the Boat show and stayed there because of the location. It turned out to be a great choice. The price was good, the room I had was large and well appointed, the restaurant was really good. All in all, I enjoyed it and would go back.
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Thank you so much for your review of the Chateau Nova Hotel & Suites Edmonton. We are really well located for events at Northlands. We love all of our guests feedback, thank you for taking the time. Have a fantastic day and we'll hope to see you next year for the show again. Chris Short, GM.
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I recently started a business in Edmonton and the Nova was the closest to where I need to be, so I stayed there. I was quite impressed. My room was large, impecable clean, the staff at the reception very helpful and breakfast was good. Quite happy and I will be back.
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Good Morning, thank you so much for your review of the Chateau Nova Hotel & Suites Edmonton. I'm so glad you enjoyed your stay and I hope that we will see you again on your next visit. All the best, Chris Short, GM.
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I stayed at Chateau Nova for 2 nights and i had a great experience. The staff was amazing, very friendly and helpful giving me directions. The room was spacious and very clean. Overall i was satisfied with my stay and i would recommend this hotel to my friends and family.
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Thank you so much for your review of the Chateau Nova Hotel & Suites Edmonton. We love getting feedback from our guests. We hope to welcome you back in the near future. Have a great day, Chris Short. GM.
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My husband and I stayed at the Chateau Nova last week as we were attending a wine tasting and dinner in Edmonton. The hotel was wonderful, the rooms were large and very clean. The front desk staff was so friendly at check in. We dined in the restaurant for breakfast and found it very good and affordable. We hadn't stayed...
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Thank you for your review of the Chateau Nova Hotel & Suites Edmonton. I'm so glad that you enjoyed your stay. Please don't hesistate to contact me directly at the hotel if I can be of service in the future. All the best, Chris Short. GM.
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My family had stayed early March and came home with SCABIES!! So traumatic what we had to go through. We even complained when we were there that the sheets were not changed and their reply was the power was out that day. Did not realize you needed power to empty out the garbage, change the sheets and replace dirty towels...
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Thank you for your feedback of the Chateau Nova Hotel & Suites Edmonton. I was disappointed to read of the troubles you experienced with housekeeping on the day of our power outage. This was a planned power outage and we informed all guests making reservations and again at check in about the power being out. However, the general housekeeping in...
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I have recently stayed at Chateau Nova Hotel and Suites. Upon arrival I had found out I would be in the newer addition across the parking lot since I had booked a smoking room. It wasn't a big deal to me. When I had gotten to my room I had found it very spacious and was even pleased to see...
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Thank you so much for your review of our hotel, I was appalled to hear of the inappropriate language and comments you overheard at the front desk. This is completely unacceptable and I assure you I will be following up with the front desk staff. If you would like to contact me directly I would greatly appreciate the opportunity to...
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But far from the best. The hotel rooms show obvious wear and lack of maintenance. Burnt out lights, lack of sound proofing, strange gritty debris by bathroom sink, burn marks in bathroom and bedroom furniture. The free wifi does not work. You can connect and browse one website and then it quits. But the room is spacious and the bed...
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Thank you so much for your review. I was very disappointed to see that we did not exceed your expectations during your stay. If you would like to contact me directly at the hotel, I would appreciate the opportunity to follow up with you. We appreciate all of our guests feedback and use those comments to improve our property. You...
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I have stayed here on a number of occasions. The rooms are very clean, the staff are so friendly and pleasant, the beds are the best I have ever had in any hotel chain, and I have stayed at the "best"! I would recommend this hotel to the most fussy person. I just love coming to this hotel to stay,...
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Thank you so much for your great review of the Chateau Nova Hotel & Suites Edmonton. We look forward to welcoming you back in the future! Have a terrific day. Chris.
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I have had the opportunity to stay at many hotels, and I usually have one little issue that bothers me. I recently stayed at the Chateau Nova Hotel. I was greeted by friendly staff. I was early for my 3 pm check in. Rather than tell me to come back, the front office staff put a rush on my room...
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Thank you so much for your recent review of the Chateau Nova Hotel & Suites Edmonton. I love to read all of our guest comments, good or bad (although good makes me a happier). I'm so glad you enjoyed your stay and hope you will stay with us again soon. Chris Short. GM.
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61 Reviews
135 Reviews
