This is my first stay at a Fairmont hotel, and I am very favourably impressed - I will certainly explore more hotels in the chain. I arrived in the evening (21:00 real time, 04:00 by my body clock!), tired and irritable. At check in, they suggested I upgrade to Gold (a very helpful front-of-house team), as the cost would be...
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We spent three days at the Palliser in Calgary from 17th May, we were given a very big room, almost like an open suite which had very limited city views but was so very quiet, the room was very comfortable, two queen beds although we would have preferred 1 King, it was fine, lovely big couch and armchairs, very clean...
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Thank you for taking the time to provide us with your feedback. We are so pleased that you had such a lovely stay in May. It is delightful to hear that you had the opportunity to enjoy our guestroom amenities, dining options and our city-centre location. We look forward to welcoming you back on your next visit to Calgary!
Sincerely,...
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We recently stayed at the Palliser as my husband had a conference there. Our room was beautiful and very clean and they were very accommodating in bringing us a rollaway fairly quickly once we requested it. The beds were really comfortable and we liked the down filled comforters.
The only issue we had was when we realized upon checking out...
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We sincerely appreciate you taking the time to provide such valuable feedback. Our colleagues take great pride in creating lasting memories for our guests and will no doubt be touched by your kind words. We look forward to welcoming you back to The Fairmont Palliser on your next business trip to Calgary.
Dan McGowan
General Manager
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We were only here for one night but it worked well for our needs. We had requested a one bedroom suite for our family however we ended up with 2 separate rooms. Although it would have been preferable to all be together, we managed and the rooms were well fitted out. As we checked in late, after 33 hours of...
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We appreciate your understanding regarding your guestroom request and are pleased to hear that we were able to accommodate your needs. We are delighted that you enjoyed your In-Room Dining and stay experience and thank you for taking the time to post a review on TripAdvisor. We look forward to welcoming you and your family back to Calgary’s landmark hotel...
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Beautiful historic hotel. Period. The staff go out of their way to make your stay pleasant. We found the location perfect. But parking is expensive! Weekends are cheaper but ask what options you have when you book. We stayed in a junior suite and it was lovely. Wonderful in-room coffee. Robes. High ceilings. Bright. Be warned that it is a...
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Thank you for taking the time to post a review on TripAdvisor. We sincerely appreciate your feedback and are pleased to hear that our colleagues truly created a memorable experience for you. We are also glad that you had the opportunity to take advantage of our city-centre location, hotel features and guest room amenities. We appreciate your comments and thank...
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This hotel is in a great location and well equipped. The concierge, front desk and housekeeping staff were exceptional. The only down side was that I waited at least 15 minutes in the lounge before I moved tables so that hopefully one of the hosts would notice me and take my order. The next day at breakfast, I waited to...
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We sincerely appreciate your feedback regarding your recent stay at The Fairmont Palliser. It gives us great pleasure to hear that you found our Concierge, Front Desk Agents and Housekeeping colleagues to be exceptional. We regret to learn of your unfortunate experiences in regards to wait times. As this is not our standard, we sincerely apologize for any inconvenience that...
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Comfortable beds, great service and pet friendly and they even have a pet menu! Would come back again!! Lots of good resturants and shopping near by.
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Thank you so much for your kind, candid comments. We sincerely appreciate you taking the time to post a review on TripAdvisor. We look forward to your return in the near future!
Sincerely,
Jon Mathews
Director of Operations
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Stayed here for just 1 night in Calgary at the start of our Journey Through The Clouds Trip across Canada.
The hotel has beautiful decor, our room on the 2nd floor was very large, it did not have a great view but we were only there for the 1 night so no problem.
We had dinner in the evening and...
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It gave us great pleasure to read your wonderful review of The Fairmont Palliser. We thank you for your feedback and are pleased to welcome to the Fairmont President’s Club. We are thrilled that you thoroughly enjoyed your meals in The Rimrock Restaurant and that you found our colleagues’ service to be very attentive. We are also pleased that you...
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We had a great one night stay her last summer. We loved the location in Calgary and it is very easy to walk around to restaurants and Stephen Avenue.
The rooms are nice, but a little "tired". I think they were renovating the hotel slowly- so perhaps things have changed. We know their top tier (penthouse?) room have been renovated...
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Thank you for taking the time to post a review on TripAdvisor. We sincerely appreciate your candid comments and look forward to welcoming you back to one of our newly renovated guest rooms. We are so pleased that you had the opportunity to experience our Rimrock Restaurant and that you enjoyed your soup, steak and dessert. We look forward to...
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I stayed here for 1 night (fortunately) for a company meeting and have to say that I was taken aback by the state of my room, especially when paying 313 dollars for the night! I didn't complain because I was only staying there the 1 night, but was glad that I was not paying for my room. I was on...
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We sincerely appreciate your feedback and hope to learn more about your experience. As this is not our standard we look forward to investigating your comments further. We have contacted you directly in this regard.
Sincerely,
Jon Mathews
Director of Operations
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