My wife and I spent our 25th Anniversary at the Fairmont Banff Springs Hotel. To say our weekend was sensational would be an understatement. Our experience began with exceptional customer service offered by a gentlemen named Oosie who received us at the Valet parking. Oosie was polite, professional, and warmly greeted me by name each time we retrieved our vehicle... More

The Banff Springs Hotel Amazes me every time I pull up to the front entrance, with beautiful architecture and scenery its very tough to beat the Springs in this category. One of the things we love about the springs is that you don't need to leave the hotel for anything they provide all the necessary services for a short weekend... More

Have stayed at this hotel many many times. I have noticed over the years the prices just keep going up and up and the rooms are getting more and more run down. If you live in alberta which i do we always get the alberta resident rate. Even then we still pay quite alot for our stay and each time... More

Excellent service, beautiful room, and a castle you can wander and get lost in to your heart's content. It is a lovely hotel in a stunning setting. Easy walking to town, lovely hiking from the hotel. The hot pool is wonderful and there is nothing stuffy about the people who work there.

Stayed here, and was absolutely impressed by the service received. Just like any world-class hotel, the service from the moment I walked in to the moment I walked out was absolutely impressive. The on-site restaurant was amazing as well. Not a single bad thing to say about this property. Highly recommend it, and well worth the nightly rate.

We arrived here after 2 nights at Fairmont lake louise, upon arrival we were both stunned by the architectural beauty of this property, this led us to believe we had planned a perfect add on to our experience. I cannot believe that two properties of the same name and chain not more than an hour apart could be so disastrously... More

Arrived at the hotel late. After 10.00 pm in rain. The staff was helpful but the parking is terrible. If you do not use valet service it is quite a distance away. The room was OK and clean. The lounge in the morning was extremely crowded and there was a wait to be seated. Not quite the thing you wish... More

We took in the Wine Festival this past weekend and stayed at the Springs. It was top notch all the way, from the time we hit the front door to the time we checked out, the service was impeccable. So nice to stay at a resort that has been raising the bar for over 100 years! Yes, you do pay... More

The Banff Springs is magical as you approach! A fairytale castle with snowclad mountains surrounding it! Its restaurants are very good, and the service is beyond the pale! However, prices there are high, and some of the areas disappointed with shoddy workmanship--example: the check-in kiosks. Also, the lobby's greenery and flowers are all FAKE! Disappointing for a Fairmont property. We... More