We have been to Mexico about 15 times and have stayed in many locations...Cancun, Manzanillo, Mazatlan, Ixtapa, Zijatanejo, Guadalajara, Mexico City, Cabo. We chose the Bel Air because we could use it in our timeshare trade and because it seemed more like a small, boutique-type hotel. We found the rooms to be somewhat average and tired....like they got some new... More

Full disclosure... I am a Timeshare member at the Belair Vallarta, formerly known as Playa Del Sol Grand. The last 3 times I had visited PDSG, I was so stressed out that I actually couldn't wait to go home. Members were treated like second class citizens because the emphasis was on getting NEW members, not taking care of the people... More

My boyfriend I just returned from a one weeks' stay @ the Bel Air Vallarta, we were there the week of May 11-18. I was a little concerned about a few of the comments I read, but for the most part, they were unfounded. First: the staff were wonderful. Our personal favorite was Andres at the front entry area, and... More

My parents have been owners at this resort for several years, but it seemed to always come with baggage... because of the timeshare pressure to pay for more and seemingly get the same or less in return. Playa Del Sol would treat their owners as second class citizens compared to folks casually staying there for a few days. Bel Air... More

We went to a wedding and we had to pick all inclusive plan. Since they have many plans, European, timeshare, etc, they said they didn't have a wristband. They bring you the bill everything you order anything and you have to give the room number. And waiters fights and get angry because they work on tips. It is very uncomfortable.... More

This is a relaxing and laid back resort. We have been going to the Bel Air since it was the Playa Del Sol Grand 6 years ago. We were pleasantly surprised with the improvements the new owners have made. We were there the last week of March and first week of April. Be aware the week before and week after... More

This property is too far from downtown Puerto Vallarta to be of any use if you like to enjoy entertainment, great restaurants, and the night life. It takes 2 buses or a taxi ride each way to enjoy the wonderful downtown area and restaurants. The pool bar is pretty limited as far as seating (5 or 6 seats in the... More

We just enjoyed a fantastic stay at this resort for the week leading up to Easter. Outstanding service and friendliness by the staff. Despite the 'Don't book thru Nolitours - they give you crap rooms' warning, we did and had a fantastic Junior Suite on the sixth (top) floor of Building 3. Clean, great amenities and quiet (relative to the... More

We went to Nuevo Vallarta's Bel Air Collection Resort and Spa during April Easter week. It was mostly locals and Canadians as we're told Americans mostly go June thru December. The staff (besides timeshare salespeople) were awesome. There was some confusion regarding our room reservations as we had several but the manager Anwar was so kind and helpful and really... More