We booked this hotel based on reviews and previous travelers recommendations. My boyfriend and I stayed 5-3 to 5-10. This is our third time to the area and absolutely love it, the RS was good but I'm not sure we will be back. Upon arrival in Cancun we got through customs, etc in less then an hour. Booked USA-Transfers (highly... More

This trip marked our (my husband and I) fourth trip together in about 8 years to either Cancun or Riviera Maya. The first two were alone and the last two were with a group of other couples. Most of us have children so we like to get away and relax with lots of options for dining with no children. This... More

This was our 13th trip to an all-inclusive resort in the Mayan Riviera and our 4th to the Palladium. We previously stayed in the Kantenah, Colonial, and White Sand sections. We made our reservations for the Royal Suites several months before our trip after seeing the 40% off Palladium Addict code on the Fiesta web site. Combined with a free... More

Just back from an AMAZING week at the RSY, there April 27-May 4! Our group consisted of three couples ages 25-35. We like to party and have a good time, but not crazy out of hand (like a few of the other guests there at the same time). I am a HUGE researcher, and we selected this resort based upon... More

This was our 8th trip to the Palladium. 4 times in the Colonial, 2 in White Sands and this was our 2nd time at the Royal. I can't say enough good things about this resort. The rooms are beautiful (newly renovated), the house keeper cleaned our room early and always left us beautiful towel art. The food is great! Have... More

We just returned from our second trip to the Royal Suites Yucatan. We were there the third week in April. Although the resort was very busy (100% occupancy from what we have heard) we experienced the same very high level of customer service that we have come to expect from the Palladium. Any deviations from this were more the result... More

This was our 5th trip to Palladium Resorts- Yucatan (3rd visit to the Royal Suites) our visit this year was not up to the high standards we have always experienced in previous years. The biggest noticeable change for us- the rudeness of the reception staff every time we encountered them. A smile goes a long way! We did not receive... More

This was our second trip to the Royal Suites Yucatan. This visit, we went for eleven days to see if we could endure doing nothing for an extended period of time, two years in a row and at the same resort. We succeeded. Our check in was like before, only we came this time a little more informed and experienced.... More

We've been here a week thus far so we have a good idea of things. The Good: Room Service: timely and always right. Maid Service: you get to fill out a card for when you want maid + turn down service...excellent! Lobster and Al la Cartes: all you can eat lobster, we've done the rounds for restaurants, always delivered. Beach... More