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Hard Rock Hotel Riviera Maya All-inclusive Resort, Puerto Aventuras, Mexico

All 16 Puerto Aventuras hotels »
All 16 Puerto Aventuras hotels

Hard Rock Hotel Riviera Maya

4.0 of 5
Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
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Hard Rock Hotel Riviera Maya
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83%
Ranked #7 of 16 hotels in Puerto Aventuras
4.5 of 5 stars 3538 Reviews
Most recent review
“YOU WILL THANK ME... STAY HERE!!!!”
5 of 5 stars Reviewed 18 June 2013
Christy F Loretto, Kentucky, United States
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3,538 reviews from our community

Traveller rating
    2,103
    828
    274
    196
    137
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Families
185
 
Couples
1622
 
Solo
10
 
Business
70
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Loretto, Kentucky, United States
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
“YOU WILL THANK ME... STAY HERE!!!!”
5 of 5 stars Reviewed 18 June 2013 NEW

OMG!!! You will be sending me thank you notes if you stay here!!! "LOVED IT" is a small summary of my long review!!! If that's all you need to hear to make ur decision, book it. If not keep reading!! My husband & I had never been out of the US or had a vacation that lasted longer than 3-4... More

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Rehoboth Beach, Delaware
1 review
“Enjoyable experience until you buy jewelry!”
3 of 5 stars Reviewed 18 June 2013 NEW

We spent a very pleasant week in January of 2013 at the former ASP, enjoyed the food, drinks, and especially the staff. We had many spa credits to be used and enjoyed all the spa treatments. Our concierge urged us to spend some of our credits on jewelry which we finally did the day before our departure. I chose a... More

Was this review helpful? Yes 1
Smithers
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Simply wonderful!”
5 of 5 stars Reviewed 17 June 2013 NEW

My husband and I spent May 11 to 25th at ASP and it was wonderful! This was our second trip to ASP. We spent a week ther in October 2012 and enjoyed it so much we had to come back. We do not drink alcohol and now that I can not eat gluten we were worried that all-inclusive might really... More

Was this review helpful? Yes 1
Logan, Utah
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
“If you dont enjoy this place its your fault”
5 of 5 stars Reviewed 16 June 2013 NEW

Little nervous after the reviews but let me tell you glad we went. Absolutely no problems from check in to departure, the food was all good no issues, the drinks were good sometimes a little weak but expected that and fixed it by adding another shot. The Lagoon is wonderful for snorkeling and lounging no problems with chairs hell at... More

Was this review helpful? Yes 1
See 3 more reviews by rudy s for Puerto Aventuras
Penelope S, Customer Service Manager at Hard Rock Hotel Riviera Maya, responded to this review
17 June 2013

Hi rudy s, we appreciate your kind comments. We are pleased to hear that you felt the exceptional service that is characteristic from our staff in Aventura Spa Palace. We have a lot of activities to do at our resort, as the snorkel at the lagoon, kayak, volleyball contest and more. We pamper you with a variety of food and... More

knoxville, TN
Top Contributor
71 reviews 71 reviews
17 hotel reviews
Reviews in 28 cities Reviews in 28 cities
31 helpful votes 31 helpful votes
“Better than expected...but”
3 of 5 stars Reviewed 15 June 2013 NEW

We booked a concierge level room after seeing reviews about being unable to get a lounge chair as well as ensure an ocean view room. Included with concierge: Private check-in 25 minute back massage (OMG it was great) Ocean view room (all OV but presidential or some level of VIP are angled views, still pretty) Special dinner (menu fir this... More

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Penelope S, Customer Service Manager at Hard Rock Hotel Riviera Maya, responded to this review
17 June 2013

Hello Traveler672, we appreciate your review and feedback from your recent stay with us. As you mentioned we have different amenities for the different room categories that we have, in this case we regret to learn about your perception in reference to the services provided to the Concierge Level, you listed some of the extras that we include in the... More

Kansas
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Great Mexican Food”
4 of 5 stars Reviewed 13 June 2013 NEW

We normally take cruises so this was our first all inclusive. We thought the food was ok but not as good as on cruise ships except one night in the Cove building we had Mexican food and it was really good. The pools were never that busy and very nice. Went kayaking in the cover and snorkeling which was fun... More

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Penelope S, Customer Service Manager at Hard Rock Hotel Riviera Maya, responded to this review
17 June 2013

Hi KPLKansas, greetings from the Aventura Palace staff! We are glad that you enjoyed our all-inclusive concept and that you booked your first time with us. We also are delighted hearing that you tried the Mexican Hint that we add to our food and service. We provide you with many activities and excursions and it´s good to know that you... More

Fremont, Ohio
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
20 helpful votes 20 helpful votes
“Great Staff - Rude Guests”
4 of 5 stars Reviewed 12 June 2013 NEW

This was our 4th trip to Aventura Spa - "soon to be Hard Rock". The resort is starting to show its age but that point is moot since there is a major renovation underway. One planned renovation however gives me mixed emotions. Plans are to add a beach. Presently there is no beach, just several lagoons. The lagoons are nice... More

Was this review helpful? Yes 1
Penelope S, Customer Service Manager at Hard Rock Hotel Riviera Maya, responded to this review
17 June 2013

Hi Retiringelsewhere we really appreciate feedback from our Valuated Members. We are glad hearing that you took advantage from our facilities and that you enjoyed our lagoon, which is great to swim and to do several activities as kayak and snorkel, we always invite our guests to visit our website where we have information about the activities that we offer... More

Omaha, Nebraska
1 review
“AWESOME!!!”
5 of 5 stars Reviewed 11 June 2013

we stayed at ASP for 7 days and there was no bad experience at all. The POOL during the day was the best entertainment EVER!! would recommend staying there if you want to drink and have some sun. Food was great also - no long waiting most of the time. Drinks there were made with premium liquor which is a... More

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Penelope S, Customer Service Manager at Hard Rock Hotel Riviera Maya, responded to this review
12 June 2013

Hi jdpruess, we would like you to thank you for your short review. We are delighted hearing that your overall stay was perfect and that you enjoyed our services and facilities. Our entertainment team always is looking the way to surprise you with great experiences. Our F&B Manager wants to pamper you with the most delicious and original food and... More

Haverhill, Massachusetts, United States
1 review
“wonderful and relaxing”
5 of 5 stars Reviewed 10 June 2013

My husband and I just returned back from our second trip to Aventura. LOVED it!! Everyone working there is so friendly...service is outstanding. The food is delicious... I am one to always add extra salt when I eat out but never had to in the resorts restaurants. Room service was great the food was also prepared with a nice presentation... More

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1 review
4 helpful votes 4 helpful votes
“Disappointing honeymoon”
3 of 5 stars Reviewed 10 June 2013

We stayed at the Aventura Spa Palace in November of 2012 for our honeymoon. We paid extra for the concierge level and were expecting to receive the type of service described by their website. We booked our stay through a travel agency which was obviously a mistake because everytime we had a question or problem with anything we would get... More

Was this review helpful? Yes 4
Penelope S, Customer Service Manager at Hard Rock Hotel Riviera Maya, responded to this review
11 June 2013

Hi MBAngel, first of all accept our apologies for any inconvenience you may have experience during your stay. Also allow me to thank you for your feedback, as it gives us an opportunity to work hard on our oportunity areas. With all due respect let me clarify that we always invite our guests our web page to take a look... More

 
 
Hard Rock Hotel Riviera Maya
Hard Rock Hotel Riviera Maya
4.5 of 5 stars 3,538 reviews
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Hotel Summarization (Beta)

What travellers say

  • “Room service” (50)
  • “El Greco” (27)
  • “Playa del” (27)
  • “Mayan coffee” (27)
  • “Great time” (26)
  • “Very nice” (20)
  • “Very good” (17)
  • “Italian restaurant” (12)
  • “Ocean views” (12)
  • “Martini bar” (9)

What travellers search

  • aventura spa palace hard rock

Additional Information about Hard Rock Hotel Riviera Maya

Address: Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotels in Puerto Aventuras
#4 Luxury Hotels in Puerto Aventuras
#6 Top resorts Hotels in Puerto Aventuras
#8 Family Hotels in Puerto Aventuras
Price range (per night): $258 - $598
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package. ... more   less 
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Also Known As:
Aventura Spa Palace
Aventura Hotel Palace
Aventura Palace
Aventura Hotel Puerto Aventuras
Mayan Riviera Palace
Aventura Spa
Adventure Spa Palace
Hotel Mayan Palace
Adventura Spa Palace
Aventura Palace Spa
Hard Rock Hotel Riviera Maya Puerto Aventuras, Mexico

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Hard Rock Hotel Riviera Maya
Carretera Cancun-Chetumal Km 72
Puerto Aventuras 77710
Mexico
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