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Puebla Marriott Real

4.0 of 5
Av. Hermanos Serdan 807, Puebla 72100, Mexico
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Puebla Marriott Real
Ranked #15 of 74 hotels in Puebla
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93 reviews from our community

    Trip type
Traveller rating
    33
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Date Rating
Nashville, Tennessee
Top Contributor
63 reviews 63 reviews
28 hotel reviews
Reviews in 28 cities Reviews in 28 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 3 May 2013

The hotel is convenient to an industrial park that I visit, or I would probably choose another location next time. I'm a vegetarian and not overly fond of the restaurant. But without a car, I saw no where else to eat within walking distance. I stayed in the executive building, but its breakfast buffet and evening reception are very limited... More

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Floribeth G, Gerente at Puebla Marriott Real, responded to this review
14 May 2013

Dear “Nashville dog lover" Regarding your experience during your recent stay, it is our commitment to take actions that help and improve the service you deserve for a pleasant stay. We will work on a vegetarian’s menu for our restaurant, allow me to mention that the breakfast in our executive area is continental breakfast, our buffet breakfast is served in... More

Denver
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 26 March 2013

This is a nice facility, well hidden, and closest to the airport. The area around this hotel is nasty and I'm sure glad there was plenty of trees surrounding us. The hotel exceeded my expectations though and I would go back here.

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Floribeth G, Gerente at Puebla Marriott Real, responded to this review
3 April 2013

Dear neversummer1 Thank you for your review regarding your stay in Puebla! I am glad you enjoyed your stay. We will continue working to make your next stay an even better one Thank you for sharing your experience with other travelers! More

San Jose, Costa Rica
Top Contributor
75 reviews 75 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed 18 March 2013

I went to Puebla for a congress. This hotel is really nice, it is and old hotel, on the outside they have great looks. My room was ok, nothing fancy, nothing that normally you would find in a Marriott hotel, at least not a new or refreshed one. However it has its own little colonial style. Food: i only tried... More

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See 6 more reviews by DrPJCR for Puebla
Floribeth G, Gerente at Puebla Marriott Real, responded to this review
Google Translation
20 March 2013

Estimado DrPJCR Le agradezco por sus comentarios y me da mucho gusto que le fuera de su agrado la habitación,... More

Dallas, Texas
2 reviews
4 of 5 stars Reviewed 18 March 2013

We were pleasantly surprised by the hotel. The rooms were very nice and the people there, from the bellboys to the concierge were super nice! The food was also amazing. We had our breakfasts there and one dinner and it was totally worth it. My only complain would be the location. I think it may be good for some business... More

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Floribeth G, Gerente at Puebla Marriott Real, responded to this review
21 March 2013

Dear Andrea S Thank you for your review! We will continue to keep the same level of service and improve it whenever possible. I hope you can visit us in the future and try Cholula Puebla it is only 15 minutes away from the hotel. Thank you again! More

Detroit, Michigan, United States
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 24 February 2013

I recently stayed at the Puebla Marriott Real for five days on business. The hotel is located on a beautiful plot of land and the building for the main lobby has beautiful architecture.The first time I stayed here, I was in the Executive Building; the second time, in the main building. The Executive Building is at the bottom of a... More

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Sebastian G, Gerente at Puebla Marriott Real, responded to this review
26 February 2013

Dear “Stirfry300”, Thank you for sharing your experiences with other travelers! I am glad you enjoyed your stay overall, as well as the hotel grounds. On the other hand, we will definitely work to improve our Business Center and “a la carte” service in the restaurant. Thank you for bringing these opportunities to our attention. Thank you! Sebastian More

Mexico City, Mexico
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 16 February 2013

We stayed at Puebla Marriott Real on Feb 9 for one night. We stayed at junior suite room. The hotel has huge place. It was a little complecated to get to Exective building which include our room. The building for exective did not look good. We prefered main building, that was much pretty. The building fo exective looked old not... More

Was this review helpful? Yes 1
Sebastian G, Gerente at Puebla Marriott Real, responded to this review
18 February 2013

Dear "Oralpath", First, I would like to thank you for reviewing our hotel and restaurant. I am sorry that our hotel was not up to your expectations. We will definitely take your comments into consideration in order to improve our service and create a better guest experience. I sincerely apologize for the troubles you encountered during your stay and hope... More

Richmond, Virginia
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 24 January 2013

Nice building Excellent rooms Excellent concierge service Excellent front desk service Folks well trained on the Marriot hotel system. Very organized and timely billing Great executive lounge, attendant highly motivated. Overall hotel staff highly motivated, from the GM, to the gardener, housekeeper and Chef. This my favorite Marriot hotel bar none, folks there are always happy to see you, and... More

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Sebastian G, Gerente at Puebla Marriott Real, responded to this review
25 January 2013

Dear Bryanwes, Thank you for sharing your opinion with other travelers! We really appreciate your comments, which motivate us to continue serving with passion and find ways to improve day after day. Thank you! Sebastian More

Seattle, Washington
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
Reviews in 24 cities Reviews in 24 cities
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed 22 January 2013

The first thing I noticed when our taxi dropped us off at this hotel was the lack of ramp. This is a Marriott hotel and there's no ramp... thankfully we are capable people who can walk up the stairs and drag our bags but what about those who are in wheelchairs? We made our reservation through Priceline, which supposedly slashed... More

Was this review helpful? Yes 1
See 2 more reviews by ChasingSunset for Puebla
Sebastian G, Gerente at Puebla Marriott Real, responded to this review
23 January 2013

Dear ChasingSunset, Thank you for sharing your travel experience! We are glad you enjoyed the service and beds, but sorry that you didn't leave our hotel with a complete satisfaction. Regarding your comments, I would like to inform you, that we do have a daily evaluation of the water in our pool but also, we have taken some corrective actions... More

Pune
Top Contributor
64 reviews 64 reviews
43 hotel reviews
Reviews in 38 cities Reviews in 38 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 December 2012

The Marriot Puebla is a beautiful Hotel close to the Highway and VW, Mexiko. The rooms are small but well equipped with TV, Internet, Hairdryer, Safe, Waterbottles etc. The breakfast was very, very good. The service was very friendly and always satisfying. The Hotel area is very big like a small park with two pools and a children playground, tennis... More

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Sebastian G, Gerente at Puebla Marriott Real, responded to this review
5 December 2012

Dear mainzel62, Thank you for reviewing our hotel and sharing your experience with other travelers! We are glad you enjoyed your stay and appreciate your comments. We look forward to welcoming you back in a near future! Sincerely, Sebastian More

Seeheim-Jugenheim, Germany
Senior Contributor
29 reviews 29 reviews
22 hotel reviews
Reviews in 23 cities Reviews in 23 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 23 November 2012

Stayed here for the second time this year when on business trip to Puebla. This time it was for 5 nights and cannot really complain about the hotel. I was in the executive section which is down the hill from the main hotel and is sheltered more from the road/ traffic noise experienced in the main hotel . Room was... More

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See 2 more reviews by guidedug for Puebla
Sebastian G, Gerente at Puebla Marriott Real, responded to this review
26 November 2012

Dear Guidedug, Thank you very much for your review. I am glad you enjoyed the hotel and your stay. We will take into consideration your comment regarding the breakfast. Thank you for your time! Sincerely, Sebastian More

 
 
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Additional Information about Puebla Marriott Real

Also Known As:
Marriott Puebla
Puebla Marriott
Address: Av. Hermanos Serdan 807, Puebla 72100, Mexico
Phone Number:
Region: Mexico > Central Mexico and Gulf Coast > Puebla > Puebla
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotels in Puebla
#6 Luxury Hotels in Puebla
#8 Family Hotels in Puebla
Price range (per night): $113 - $160
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Marriott Real Puebla is the place to be. Located at the main entrance of Puebla in the heart of the business area and only 10 minutes from the historic, gastronomic and entertainment district. An oasis for business & leisure travelers. Its striking Mexican style building is surrounded by 30,000 M2 of trees and exuberant gardens, ideal for strolling around or for any outdoor event such as weddings and group meetings. Its renovated Lobby is a space which allows guests to meet and work, enjoy a private moment, a casual meal or drink in its new lounge bar. Appreciate Puebla’s famous gastronomy in La Fonda or be delighted in Factory Steak & Lobster our new specialty restaurant offering an array of seafood and prime cuts, all under the same roof. This luxury hotel, offers 2 heated swimming pools, 192 guest rooms including 70 executive level guest rooms and 11 comfortable suites with the fastest internet connection, selected bedding, blackout curtains and more are appointed for sublime comfort. ... more   less 
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Puebla Marriott Real
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