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Presidente InterContinental Puebla

4.0 of 5
Avenida Hermanos Serdan No 141, Colonia Amor, Puebla 72140, Mexico
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Ranked #16 of 68 hotels in Puebla
4.0 of 5 stars 33 Reviews
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33 reviews from our community

    Trip type
Traveller rating
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Date Rating
dyhtstriyk
Contributor
12 reviews
5 helpful votes
3 of 5 stars Reviewed 25 January 2012
1
person found this review helpful

I stayed on a business trip in Presidente Intercontinental Puebla this January. While the room and the amenities were everything you could ask for in a five star (meaning excellent sheets, toiletries, room amenities, superb dining at the Alfredo di Roma), I had a bad working experience with the terrible wi-fi signal. While I understand that having 50 people in... More

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IHGCare, Guest Relations Manager at Presidente InterContinental Puebla, responded to this review
27 January 2012

Dyhtstriyk, Thank you so much for your review of our hotel. I am pleased you enjoyed your stay with us! The WiFi was giving many of our guest’s issues and I'm grateful you brought this to our attention. I really appreciate your comments; I hope we get the opportunity to show you some of our improvements on your next trip... More

Spetsiotis
Contributor
13 reviews
4 helpful votes
2 of 5 stars Reviewed 10 January 2012

I stayed on this hotel for 3 nights in June 2010 what I can say except the service was really terrible but the worst of all was the stuff in the front desk plus the manager !Is not exceptable for 5 star hotels to have such a unprofessional and rude stuff! More

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RBG71
GDL
Senior Contributor
21 reviews
11 helpful votes
4 of 5 stars Reviewed 6 December 2011

The hotel is beautiful, well situated, but, one thing I can not understand is the lousy WiFi signal we got in a suite. these room are supposed to be top of the top and not having a proper internet connection is not helping them at all. And they had some sort of event on Saturday that spoiled our evenings rest... More

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tomasoro
Mexico City, Mexico
Senior Reviewer
8 reviews
3 of 5 stars Reviewed 29 November 2011

Hotel is nice, but many rooms are quite noisy. Windows are not noise-proof and you can hear much street traffic. By any means, do not accept rooms right above the lobby and foyer, as you can spend all night hearing obnoxious lobby noise. The level of noise is truly unexpected for a hotel of this category. More

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Gabrolin
Mexico City, Mexico
Senior Reviewer
7 reviews
2 helpful votes
5 of 5 stars Reviewed 20 November 2011

The hotel is not strictly in downtown Puebla but a short drive away. The hotel is simply beautiful, squeaky clean, service superb and rather cheap! The room was very spacious and had a small terrace where you can even have breakfast. Food was authentic and very fresh. I found a very good rate through the IHG site and it was... More

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bensagle
Waterloo, Canada
Top Contributor
132 reviews
33 helpful votes
4 of 5 stars Reviewed 2 November 2011

Very intimate atmosphere, and lots of character. Great rooms. A very beautiful hotel. 8/10 More

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EMA47
Washington
Senior Reviewer
8 reviews
2 helpful votes
5 of 5 stars Reviewed 20 August 2011

Excellent hotel, staff friendly, helpful and professional. They went out of their way to help me with iPad problem. Heated pool, choice of restaurants. More

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mtsyap
Desoto, TX
1 review
1 helpful vote
1 of 5 stars Reviewed 7 August 2011
1
person found this review helpful

We had a room with King bed reserved and the front desk gave us a double bed instead. When confronted, they played the no room available game until we insist they honor the confirmed reservation. After much haggling they mysteriously found one for us!!!! House keeping can't even replace used amenities for a simple item such as complimentary bottle water.... More

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ajcramer
San Francisco
Senior Reviewer
6 reviews
3 helpful votes
4 of 5 stars Reviewed 28 July 2011

A broken chair in my room, wobbly tables in the restaurant, a couple of surly waiters, loud walkie-talkies going off at all hours in the all-tile, extremely echo-ey hallway. These are the things that keep a good hotel from being great. This one is good. It's clean, hot showers, firm beds, (mostly) friendly staff, even decent room service food. But... More

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IHGCare, IHG Care at Presidente InterContinental Puebla, responded to this review
12 August 2011

Dear ajcramer, Thank you for taking the time to convey your comments regarding your recent experience with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have taken note and wish to thank you for all your valuable comments and suggestions as the Presidente InterContinental... More

RMMU
Puebla, Mexico
1 review
2 helpful votes
1 of 5 stars Reviewed 15 December 2010
2
people found this review helpful

On December 6, my mom and I went to a business event that was organized in this hotel. We are from Puebla and we have been part of many events at this hotel, we believed this hotel was one of the bests in Puebla; however at the last event we assisted our whole opinion of the hotel changed. First of... More

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