I had booked a room with Inn at the Pier for September 2, 2011. Before making the
booking (using my credit card), I had advised that I would need a late check-in and was assured that this was okay.
On September 2, 2011, I spoke to the manager around 8pm and advised him that I was on my way from...
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This review puts a small business owner who strives for total customer satisfaction at a loggerhead. My front desk manager told me that he was up until 3:00 am on Sept 2nd and there was no contact from the guest with a reservation. What puzzles me as an owner is why a guest who was forced to sleep in a...
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