The place is a total rip off. We went to the concierge desk to ask how we could check on the status of the pre paid shuttle to the airport (800 number from Cancun) he said we had to make the call from the room, which is a 15 min walk to the other end of the resort. I went... More

My husband and i stayed at the GRP from 05/07-05/21/12. We booked a swim-up room, as we visited this resort a few years ago and really enjoy this type of room. Most other resorts cost considerably more for a true swim-up room,so we decided to come back to this resort. I was a bit dissapointed in our room's location, as... More

Just return from Grand Princess, May 17 - May 20. I got this hotel from a hotwire deal, not knowing which hotel it would be, only that it would be 4 stars. This hotel was more like 3 stars. The hotwire deal is actually not a deal cause orbitz had a lower price for the same hotel. So here's are... More

This resort was very nice and clean the service was very good! This was a very large place, love the swim up pool lounge. The staff was very helpful the food was good with many resturant to go to @ night. Would go back for sure! More

The resort is outstanding! The rooms were clean, the property was beautiful and clean. The service was top notch. The food was TERRIBLE!!!! More

A very large resort. Eight pools, plus swim up rooms for a premium, which I`m told, really add to the humidity levels. The humidity in May is brutal. You will walk a ton just on the size of the resort alone. More on that below. The place is 99% marble, floors, walls, ceilings, stairs, very nice! Very clean! Food was... More

We just returned from our vacation at Grand Riviera. This was our first time in Mexico and didn't know what to expect. We arrived at Cancun airport and used Cancun Shuttle ($110 round trip to the hotel for 2 people when booked in advance). This was a seamless process. I'm not sure if we got a good deal; I think... More

My boyfriend and I stayed at this hotel for two weeks at the beginning of may. After reading some of the reviews after booking the holiday we were a bit wary, especially about all the thefts but we needn't have worried. We had a fantastic holiday and had nothing stolen but we kept all valuables in our locked suitcases and... More

I wanted to love this resort, I really did. I read many of the reviews prior to booking and thought the negative reviews were foodies, elitists and whiners. Boy, was I wrong. I'll try to be as specific as possible to help current resort shoppers make an informed decision. GOOD SERVICE vs. FRIENDLY STAFF: -Yes, the staff is very friendly.... More