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All 184 Playa del Carmen hotels »

Grand Riviera Princess All Suites Resort & Spa

4.0 of 5
Prolongacion 5ta. Avenida Mza 20 lote 006 | Riviera Maya, Playa del Carmen 77710, Mexico
Hotel amenities
Grand Riviera Princess All Suites Resort & Spa
Ranked #69 of 184 hotels in Playa del Carmen
4.0 of 5 stars 1836 Reviews
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1,836 reviews from our community

What travellers say about this hotel
  • Very good(95)
  • Great time(66)
  • Platinum suite(56)
  • Room service(54)
  • Sports bar(42)
  • Negative reviews(39)
  • Buffet restaurant(38)
  • Grounds were beautiful(34)
  • Hot dogs(32)
  • Party pool(31)
Traveller rating
    719
    562
    274
    161
    120
Only show reviews for Family (481) | Couples (899) | Business (13)
Date Rating
Washington DC
Contributor
14 reviews 14 reviews
Reviews in 13 cities Reviews in 13 cities
28 helpful votes 28 helpful votes
1 of 5 stars Reviewed 27 May 2012 NEW
2
people found this review helpful

This was our 5th trip to Playa del Carmen and by far the worst experience we’ve had. The price may be cheap, but as the saying goes “you get what you paid for”. We stayed there because they offered a great deal, but in order to get a decent level of service and view of the beach akin to what... More

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Rockville, Maryland
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed 25 May 2012 NEW
3
people found this review helpful

The place is a total rip off. We went to the concierge desk to ask how we could check on the status of the pre paid shuttle to the airport (800 number from Cancun) he said we had to make the call from the room, which is a 15 min walk to the other end of the resort. I went... More

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pennsylvania
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 24 May 2012 NEW
5
people found this review helpful

My husband and i stayed at the GRP from 05/07-05/21/12. We booked a swim-up room, as we visited this resort a few years ago and really enjoy this type of room. Most other resorts cost considerably more for a true swim-up room,so we decided to come back to this resort. I was a bit dissapointed in our room's location, as... More

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New York City, New York
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 23 May 2012 NEW
7
people found this review helpful

Just return from Grand Princess, May 17 - May 20. I got this hotel from a hotwire deal, not knowing which hotel it would be, only that it would be 4 stars. This hotel was more like 3 stars. The hotwire deal is actually not a deal cause orbitz had a lower price for the same hotel. So here's are... More

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Toronto, Canada
1 review
5 of 5 stars Reviewed 22 May 2012 NEW

This resort was very nice and clean the service was very good! This was a very large place, love the swim up pool lounge. The staff was very helpful the food was good with many resturant to go to @ night. Would go back for sure! More

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Edmonton, Canada
1 review
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 22 May 2012 NEW
9
people found this review helpful

The resort is outstanding! The rooms were clean, the property was beautiful and clean. The service was top notch. The food was TERRIBLE!!!! More

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Management2012, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review
23 May 2012

Dear Mr & Mrs. Thank you for letting us know how your stay was, we will be more than happy to have the opportunity to host you again very soon and give you once more the good service. Sincerely The Management More

Hamilton, Canada
Senior Reviewer
10 reviews 10 reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 21 May 2012 NEW
10
people found this review helpful

A very large resort. Eight pools, plus swim up rooms for a premium, which I`m told, really add to the humidity levels. The humidity in May is brutal. You will walk a ton just on the size of the resort alone. More on that below. The place is 99% marble, floors, walls, ceilings, stairs, very nice! Very clean! Food was... More

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Management2012, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review
23 May 2012

Dear Mr. & Mrs., Thank you for your feedback on your stay at the Hotel. We are sorry to hear that you did not enjoy your stay as much as you had hoped for it. We have especially noted your comments about pool temperature, the shuttle, etc, we are working in all issues. We hope that we will be able... More

Boston, Massachusetts
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 19 May 2012
3
people found this review helpful

We just returned from our vacation at Grand Riviera. This was our first time in Mexico and didn't know what to expect. We arrived at Cancun airport and used Cancun Shuttle ($110 round trip to the hotel for 2 people when booked in advance). This was a seamless process. I'm not sure if we got a good deal; I think... More

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Management2012, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review
23 May 2012

Dear Mr. & Mrs., Thank you for your feedback on your stay at the Hotel. We are delighted to hear that you enjoyed your stay with us and were able to make the most of our facilities. We hope that we will be able to welcome you back to the Resort in the future Sincerely The Management More

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 19 May 2012
3
people found this review helpful

My boyfriend and I stayed at this hotel for two weeks at the beginning of may. After reading some of the reviews after booking the holiday we were a bit wary, especially about all the thefts but we needn't have worried. We had a fantastic holiday and had nothing stolen but we kept all valuables in our locked suitcases and... More

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Management2012, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review
23 May 2012

Dear Mr. & Mrs., Thank you for your feedback on your stay at the Hotel. We are happy to know that you had enjoyed your 2 weeks stay . We look forward to welcoming you back in the near future Sincerely The Management More

Chicago, IL
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 18 May 2012
7
people found this review helpful

I wanted to love this resort, I really did. I read many of the reviews prior to booking and thought the negative reviews were foodies, elitists and whiners. Boy, was I wrong. I'll try to be as specific as possible to help current resort shoppers make an informed decision. GOOD SERVICE vs. FRIENDLY STAFF: -Yes, the staff is very friendly.... More

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Management2012, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review
23 May 2012

Dear Mr. & Mrs., Thank you for your feedback on your stay at the Hotel. We are sorry to hear that you did not enjoy your stay as much as you had hoped for it. We have especially noted your comments about the missing room card, the babysitting service, food, restaurants, etc. we are working in all the issue. We... More

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Additional Information about Grand Riviera Princess All Suites Resort & Spa

  • Grand Riviera Princess Hotel
Address: Prolongacion 5ta. Avenida Mza 20 lote 006 | Riviera Maya, Playa del Carmen 77710, Mexico
Price range (per night):* 186 AUD - 353 AUD

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Grand Riviera Princess All Suites Resort & Spa
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