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All 195 Playa del Carmen hotels

BlueBay Grand Esmeralda

4.0 of 5
Carretera Federal Chetumal- Puerto Juarez km 300 | Camino a la Pileta, Playa del Carmen 77710, Mexico
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BlueBay Grand Esmeralda
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Ranked #109 of 195 hotels in Playa del Carmen
Most recent review
4 of 5 stars Reviewed 16 June 2013
tuyetwas Mantua, New Jersey
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4,066 reviews from our community

Traveller rating
    1,330
    1,422
    682
    356
    276
See reviews for
Families
993
 
Couples
1998
 
Solo
41
 
Business
26
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Mantua, New Jersey
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 16 June 2013 NEW

We stayed 5/7 - 5/14/13. We don't drink so cannot comment on the services from the bar. Here are the pros and cons: Pros: Room 5112 which has an ocean view from the patio. The room was roomy and clean with comfortable bed. Loved the shower. We were told that the hotel was 55% full so there were no crowds... More

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 13 June 2013 NEW via mobile

People screamin, laughing loud in the middle of the night. Bad sonorisation bad bed. And bad sevices. No security guard. Food are great. Nice pool. 2/10 I can my neighboor talking, all night there's people that slam the door. When u ask something to the concierge they always answer, that they can't help you. The concierge are only for the... More

Was this review helpful? Yes 2
Jamestown, Indiana
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 13 June 2013 NEW

We stayed May 24 2013 to June 5 2013. The resort in large and confusing to get around in. To make the place more confusing they change the locations of the dinner restaurants on you and don't tell you!!! The food is below average, for breakfast service was slow to nonexistent Lunch was also the same. Dinner at the theme... More

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 13 June 2013 NEW via mobile

Stayed for 2 weeks end of May to June 2013. Weather was not great with thunderstorms lasting for a couple of days which took the edge off things somewhat. That said, I cannot hold the Bluebay Grand Esmeralda responsible for the rain or the sunshine. We are a couple who are not interested in party night so this resort suited... More

Was this review helpful? Yes 2
mersryside
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 12 June 2013 NEW

we went to the blue bay for two weeks well i sat two weeks we check out after 8 days this must be the worse a/l in the world,drinks are bad if you can get one, food is avg to say i had better school dinner in my time,sevice is bad, staff are rude,there is only one place to get... More

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Cleethorpes, England, United Kingdom
1 review
4 of 5 stars Reviewed 12 June 2013 NEW

apart from being put in wrong building (6) asked rep to move us to one we had paid for, bath and shower, deluxe garden view, put us in ocean view (5) top floor no bath didnt take it, eventually moved to (3) with bath/shower deluxe garden view was lovely BUT bath wouldnt hold water, numerous calls then told actually building... More

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Bradenton Beach, Florida
1 review
4 of 5 stars Reviewed 11 June 2013 NEW

Had a great time staying at Blue Bay Grand Esmeralda Resort and Spa from May 25-29! This was our first stay at an all-inclusive resort. It was really nice to be able to eat and drink without the worry of having to pay. When we first arrived at the resort we were impressed with how big it was and all... More

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OH
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 11 June 2013

Our friends invited us to Bluebay Grand Esmeralda for a birthday celebration. We visited the resort in November 2012. We reserved the upgraded room with a whirlpool. Our arrival was nice and no issues upon check in. The trip was booked through Bookit.com. We arrived into room which was spacious. Large sitting and dining area with balcony including a secondary... More

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Nottingham, England, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 9 June 2013 via mobile

We stayed at the Bluebay Grand Esmeralda from 22nd May 2013 to the 5th June 2013. Overall we enjoyed our stay.. but there were some disadvantages. The staff were partly friendly but some of them were rude, and weren't motivated as much as the other staff. Was very dissapointed at the weather especially as the travel agency informed us that... More

Was this review helpful? Yes 5
New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 8 June 2013 via mobile

NOT EVEN SURE WHERE TO START... If you are from US and you have a smart phone- download SKYPE because if you need to call your booking travel agent in case there is an issue-hotel won't help you. By using Skype and using free WIFI you can actually get in touch with someone in US without paying $$$$. So, my... More

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BlueBay Grand Esmeralda
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Hotel Summarization (Beta)

What travellers say

  • Sports bar(163)
  • Very good(127)
  • Great time(76)
  • Main pool(60)
  • Room service(57)
  • Steak house(41)
  • Ocean views(40)
  • Beach area(40)
  • Really nice(38)
  • Friendly and helpful(36)

Additional Information about BlueBay Grand Esmeralda

Address: Carretera Federal Chetumal- Puerto Juarez km 300 | Camino a la Pileta, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar/Lounge Beach Business Centre Fitness Centre Free Breakfast Free Parking Children Activities Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#38 Luxury Hotels in Playa del Carmen
#46 Top resorts Hotels in Playa del Carmen
#56 Romantic Hotels in Playa del Carmen
#61 On the Beach Hotels in Playa del Carmen
#78 Family Hotels in Playa del Carmen
Price range (per night): $151 - $241
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Ideally located in an area of 445 acres in a prime position on the beach on the Riviera Maya, BlueBay Grand Esmeralda combines elegant Mayan features with contemporary design and a wide range of service to suit the most discerning traveller. BlueBay Grand Esmeralda provides a relaxed atmosphere for holiday makers. The Hotel features 979 elegant and well-appointed rooms and suites with the option of a sea or garden view. ... more   less 
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Also Known As:
Blue Bay Grand Esmeralda
Blue Bay Esmeralda
Bluebay Grand Esmeralda Hotel
Blue Bay Grand Esmeralda Riviera Maya
Blue Bay Grand Esmeralda Mayan Riviera
Grand Esmeralda
Blue Bay Grand Esmerelda
Blue Bay Grand Esmeralda Resort
Blue Bay Grand Esmeralda Beach Resort Spa
BlueBay Grand Esmeralda Playa Del Carmen, Riviera Maya, Mexico

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BlueBay Grand Esmeralda
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