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All 184 Playa del Carmen hotels »

The Royal Playa del Carmen

4.5 of 5
Constituyentes Avenue #2, Playa del Carmen 77780, Mexico
Hotel amenities
The Royal Playa del Carmen
4.5 of 5 stars 4481 Reviews
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4,481 reviews from our community

What travellers say about this hotel
  • Room service(284)
  • Maria Marie(226)
  • Very good(220)
  • Chef plate(162)
  • Ocean views(147)
  • Great time(136)
  • Lobby bar(135)
  • Romance concierge(129)
  • Entertainment staff(124)
  • Beach butler(91)
Traveller rating
    3,390
    668
    226
    119
    78
Only show reviews for Family (337) | Couples (2902) | Business (55)
Date Rating
Vancouver, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 23 May 2012 NEW
4
people found this review helpful

Just so everyone understands, I have stayed at resorts in many different countries but this one was by far the best. I stayed at this resort from April 13-19, 2012 for my friend’s wedding. Hotel Check-in: This would have to be my only complaint about this hotel...and really I am being a bit nitpicky. My friend and I arrived at... More

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Troy
1 review
5 of 5 stars Reviewed 22 May 2012 NEW

We stayed at The Royal for a wedding. The hotel, service and location was incredible. If you decide to do a destination wedding-come here!! I recommend pamering yourself with a massage- make sure to ask for Lucy and Levinia-they will take excellent care of you. At pool side-ask for Daisy she made our stay so much more pleasant with her... More

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Cork
Senior Reviewer
9 reviews 9 reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 22 May 2012 NEW
1
person found this review helpful

Incredible hotel. My wife and I stayed here for 3 nights while on honeymoon in Playa del Carmen. From start to finish this hotel was an incredible experience. The Receptionist, Royal Romance Concierge, Anna, Pool Bar Staff, Restaurant staff were all fantastic. We tried all the restaurants here, whether it was breakfast, lunch or dinner the food was out of... More

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Nestor Ospina, General Manager at The Royal Playa del Carmen, responded to this review
23 May 2012

Dear Guest, Thank you very much for your wonderful comments and for taking the time to post your review on Trip Advisor. We are very pleased to learn that you enjoyed your stay at our beautiful resort and are looking forward welcoming you back in a near future. More

Brockville, Canada
Senior Contributor
40 reviews 40 reviews
Reviews in 20 cities Reviews in 20 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 22 May 2012 NEW
11
people found this review helpful

... and not in a bad way! Finally got to stay at home long enough to put a trio report together. Date of stay: April 24 - May 4, 2012 Weather forecast 2 days mostly cloudy, 6 days thunderstorms and rain, 3 days mix of sun/cloud (pretty nasty right?) Actual weather 11 days mostly sunny. Day temps 85F/31C. Night temps... More

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See 4 more reviews by RickyH1 for Playa del Carmen
Nestor Ospina, General Manager at The Royal Playa del Carmen, responded to this review
23 May 2012

Dear Guest, Thank you very much for your wonderful comments and for taking the time to post your review on Trip Advisor. We are very pleased to learn that you enjoyed your stay at our beautiful resort and will like to express our deepest gratitude for your preference and for recommending us. We are looking forward welcoming you back in... More

Houston
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 22 May 2012 NEW
4
people found this review helpful

Where to begin, First of all my Boyfriend and I are both in the hospitality/hotel industry so maybe our standards and expectations are a bit high as we both have worked in high end hotels by Marriott, Hilton and Hyatt. So to begin, the hotel is very pretty and our check in was fine... we were suppose to meet with... More

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Boston, Massachusetts
1 review
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 21 May 2012 NEW
10
people found this review helpful

This is the first review I have ever written but felt compelled as I had spent hours sorting through the "Tripadvisor" reviews prior to scheduling our May 2012 trip to The Royal-Playa Del Carmen. This was our second trip to the Riviera Maya. May 2011 was spent at Secrets Maroma. Regardless of how hard I tried not to, I spent... More

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Nestor Ospina, General Manager at The Royal Playa del Carmen, responded to this review
23 May 2012

Dear Guest, We appreciate your detailed review and would like to thank you for taking the time to post your review on Trip Advisor. We are deeply grateful for all your feedback and suggestions. Please rest assured that we will address your recommendations for the improvement of our hotel. We hope to have a second chance to welcome you back... More

Santa Rosa, California
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 21 May 2012 NEW
2
people found this review helpful

We stayed in The Royal for four days in May. We were there to celebrate our friends wedding and ofcourse relax and unwind at the same time! This place is all about combining the luxuries of an all-inclusive resort along with one of the best locations! This resort has one of the best location in downtown Playa as it is... More

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Nestor Ospina, General Manager at The Royal Playa del Carmen, responded to this review
23 May 2012

Dear Guest, Please receive our deepest appreciation for your wonderful comments and for taking the time to post your review on Trip Advisor. We are very pleased to learn that you enjoyed your stay at our beautiful resort and are looking forward welcoming you back in a near future. More

Haddonfield, New Jersey
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 21 May 2012

We have to say that our Honeymoon was amazing. We were at the Royal 5/5-5/11/12 The folks at the royal are wonderful the food was amazing. We especially enjoyed Pelicano's wonderful food and warm relaxing breezes..Spice was a great go to choice also. Room service was great also. Couples massages were great as well.Entertainment at night was really nice but... More

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Charlotte, NC
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 21 May 2012
3
people found this review helpful

My husband and I just returned from 7 days at The Royal in PDC. Our experience was so great...this place has everything you could possible want for either a relaxing or active vacation. A special thank you: The pool staff (Omar, Dennis, George, and Theresa) was very entertaining and accommodating. They are very energetic and keep the guests active and... More

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Langley City, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 21 May 2012
3
people found this review helpful

Thirty five family & friends travelled to The Royal Playa Del Carmen to attend my sons wedding. It was the most incredibly beautiful wedding that I have ever attended. It was so much fun and it also provided an opportunity for a family vacation. Some guests were not happy with the location of their rooms but the hotel staff made... More

Was this review helpful? Yes
Nestor Ospina, General Manager at The Royal Playa del Carmen, responded to this review
23 May 2012

Dear Guest, Thank you very much for your magnificent comments and for taking the time to post your review on Trip Advisor. We are very pleased to learn that you enjoyed your stay at our beautiful resort and will like to express our deepest gratitude for choosing our Resort for such an especial occasion as your Wedding celebration. We will... More

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Additional Information about The Royal Playa del Carmen

  • Royal Playa Del Carmen
  • Royal Hotel Playa Del Carmen
  • Royal Porto Real
  • Royal Playa De Carmen
  • Royal Playa
Address: Constituyentes Avenue #2, Playa del Carmen 77780, Mexico
Price range (per night):* 287 AUD - 742 AUD

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The Royal Playa del Carmen
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