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Grand Coco Bay

3.5 of 5
Calle Costera Norte S/N, Lote 1 Mza.7 de la Region 6, Playa del Carmen 77710 , Mexico (Formerly Reef Coco Beach)
Hotel amenities
Grand Coco Bay
Professional photos
1,131 traveller photos
Ranked #91 of 184 hotels in Playa del Carmen
3.5 of 5 stars 1284 Reviews
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1,284 reviews from our community

What travellers say about this hotel
  • “Snack bar” (54)
  • “Entertainment staff” (28)
  • “Very clean” (26)
  • “Great time” (25)
  • “Very friendly” (21)
  • “Italian restaurant” (18)
  • “Pool area” (17)
  • “Cab ride” (12)
  • “Negative reviews” (11)
  • “Star hotel” (11)
Traveller rating
    296
    554
    187
    135
    112
Only show reviews for Family (242) | Couples (405) | Business (4)
Date Rating
Bel Air, Maryland
1 review
“Fair”
3 of 5 stars Reviewed 24 May 2012 NEW

Our vacation started on the wrong foot on May 13. Our room on the first floor had an awful smell that caused us congestion. We also had ants crawling on the walls. Housekeeper provided us a can of Raid and sprayed the room with refresher as temporally fixed. When going to the front desk, we were 5th on the waiting... More

Was this review helpful? Yes
ManagementGCB, Gerente at Grand Coco Bay, responded to this review
25 May 2012

Dear Leann D, Thank you for your 2nd review published at trip advisor, We have checked the logbook records at front desk, and any report was found talking about sewer smell, we apologize because of the inconvenience this may cause during your stay, it would have been ideal to know about this matter when you where here, so we can... More

New Haven
1 review
“The Resort smells like sewer so bad that it makes you sick”
2 of 5 stars Reviewed 22 May 2012 NEW

The resort stinks like sewer!!! And the front desk people are very rude. On the other hand the Bar tenders are very nice people and the food is good but because of the smell I would not go back. There is unfinished buildings acrossed the street which makes the resort look very unattractive. The beds were hard as a rock... More

Was this review helpful? Yes
ManagementGCB, Gerente at Grand Coco Bay, responded to this review
23 May 2012

Dear Jackie B, Thank you for your review published at trip advisor, We have checked the logbook records at front desk, and any report was found talking about sewer smell, we apologize because of the inconvenience this may cause during your stay, it would have been ideal to know about this matter when you where here, so we can offer... More

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Minneapolis, Minnesota
1 review
2 helpful votes 2 helpful votes
“Wonderful Hotel....As Simple As that.”
5 of 5 stars Reviewed 22 May 2012 NEW
2
people found this review helpful

I just returned from Grand Coco Bay On May 16th 2012. I Just have to say this was a wonderful hotel... A few things i really appreciated about this hotel: *The Location is ideal= literally 3 blocks from 5th ave. *The Friendliest Staff- Whenever you See A staff member you are greated with a Smile or An Hola. *The Food... More

Was this review helpful? Yes
ManagementGCB, Gerente at Grand Coco Bay, responded to this review
24 May 2012

Dear Sam A, Thank you for choosing Grand Coco Bay, as a destination for your vacation. We work every day with the commitment to provide a quality service to all of our guests. It is a joy to hear that we achieve our constant goal in your recent visit at our property. Again thank you for letting us know that... More

Ann Arbor, Michigan, United States
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
“Loved it, would return”
4 of 5 stars Reviewed 20 May 2012
1
person found this review helpful

We just returned from a week at Coco Bay, and we had a great time. The food was awesome compared to other all-inclusives that weve been to, and the smaller hotel was definitely the way to go. We were within walking distance to 5th Avenue, or a $5 (50 pesos) drive to the dock for Cozumel. The staff tried to... More

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See 2 more reviews by Suzanne C for Playa del Carmen
ManagementGCB, Gerente at Grand Coco Bay, responded to this review
22 May 2012

Dear Suzzane C, Thank you for sharing with us your comments on your recent family vacation at Grand Coco Bay. We appreciate your good comments about our activities and services. We hope that you afford us the opportunity to serve you again at Grand Coco Bay. Kind regards The Management. More

St. George, Utah
1 review
1 helpful vote 1 helpful vote
“Already planning next trip!”
4 of 5 stars Reviewed 18 May 2012
1
person found this review helpful

We just returned from our stay at Grand Coco Bay. We were greeted with champagne and smiles. Our room #2147 and 2148 was very nice and clean and most important the air conditioner and ceiling fan worked since it was very hot and humid. We went to the buffet for dinner. Everything tasted so good and Omar, our waiter, was... More

Was this review helpful? Yes
ManagementGCB, Gerente at Grand Coco Bay, responded to this review
19 May 2012

Dear Kaylynn h, Thank you for choosing Grand Coco Bay, as a destination for your vacation. We work every day with the commitment to provide a quality service to all of our guests. It is a joy to hear that we achieve our constant goal in your recent visit at our property. Again thank you for letting us know that... More

Roosendaal, The Netherlands
1 review
4 helpful votes 4 helpful votes
“Great time for fair price”
4 of 5 stars Reviewed 8 May 2012
4
people found this review helpful

We stayed for two weeks at Grand Coco Bay (April, May 2012). We had a great time. The breakfast and afternoon snacks were very nice. Every evening entertainment was organized (for example professional dance shows), several times a week with a diner show. The pool and beach areas were nice to swim and relax. Our room was fine, only we... More

Was this review helpful? Yes
ManagementGCB, Gerente at Grand Coco Bay, responded to this review
9 May 2012

Dear Johan-Diablo, We really appreciate your review published on Trip Advisor. We are grateful for your comments and especially happy to know that you had a great vacation at our Resort. Thank you for recommending Grand Coco Bay. Please do not forget that we will be pleased to welcome you back at anytime. Best regards The Management More

North Versailles, Pennsylvania
1 review
5 helpful votes 5 helpful votes
“great family vacation”
5 of 5 stars Reviewed 8 May 2012
5
people found this review helpful

We just got back from grand coco bay on sunday May 6 2012 and i have to say that this place is great for a family. i traveled with my wife and 10yr old son and 3yr old daughter and we had a fantastic time. for all the people who read these reviews here is my take if you are... More

Was this review helpful? Yes
ManagementGCB, Gerente at Grand Coco Bay, responded to this review
9 May 2012

Dear Brian b, Thank you for giving us the opportunity to serve you and your family at Grand Coco Bay. It is a pleasure to know that you enjoyed our services and facilities, even more we are happy to know that we exceed your expectations, being this one our constant goal. We look forward to see you again thank you... More

Oklahoma City, Oklahoma
Contributor
16 reviews 16 reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
“CoCo Bay .”
4 of 5 stars Reviewed 30 April 2012
7
people found this review helpful

I just returned from here, and "Grand" was not at the entrance, just CoCo Bay., I actually thought I was dropped off at the wrong place for a few minutes until I realized they did have my reservation! The check-in was not at all enthusiastic, I was a bit worried at this point. Check-in clerk was less than welcoming. We... More

Was this review helpful? Yes
ManagementGCB, Gerente at Grand Coco Bay, responded to this review
2 May 2012

Dear Jjtraveler10, Thank you for taking the time to write your feedback regarding your stay at Grand Coco Bay. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our accommodations. The incident that you mentioned has been brought the attention of the involved department. We will seriously consider your observations. We remain... More

North Battleford
2 reviews
2 helpful votes 2 helpful votes
“Good With Exceptions”
4 of 5 stars Reviewed 28 April 2012
2
people found this review helpful

Ok, So after 7 years we decide we should go on vacation. I book it at the Grand Coco Bay Resort in Playa Del Carmen. I book a Beach Front Room aside from the 50.00 differance in the per night charge this room is to have one king size bed, and a walk out balcony to the beach. We arrive... More

Was this review helpful? Yes
ManagementGCB, Gerente at Grand Coco Bay, responded to this review
2 May 2012

Appreciated Nageelum, I would like to thank you for taking time to write your comments about your recent stay with us. All of our client’s observations and concerns are very important to us, because it is the best source of information to improve our services and facilities. I can assure that your review will be seriously considered to achieve our... More

B.C.
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
“Great LITTLE resort!”
5 of 5 stars Reviewed 28 April 2012
2
people found this review helpful

We had a great time at the GRAND Coco bay. We had a late arrival to the hotel. The staff rushed out, expecting us. We were told that they were wondering where we were! "Hello Family! Welcome home!".. Does not get any better than that. A glass of Champagne and a beach front upgrade for the evening and we were... More

Was this review helpful? Yes
ManagementGCB, Gerente at Grand Coco Bay, responded to this review
2 May 2012

Dear Anner 35, Thank you for giving us the opportunity to serve you at Grand Coco Bay. It is a pleasure to know that you enjoyed our services and facilities, even more we are happy to know that we exceed your expectations, being this one our constant goal. Kind regards, The Management. More

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Additional Information about Grand Coco Bay

  • Grand Coco Bay Resort
  • Grand Coco Bay Mexico
  • Grand Coco Bay Playa Del Carmen
  • Grand Coco Bay Hotel Playa Del Carmen
  • Grand Coco Bay Hotel
  • Reef Coco Beach
  • Grand Coco Bay Riviera Maya
Address: Calle Costera Norte S/N, Lote 1 Mza.7 de la Region 6, Playa del Carmen 77710 , Mexico (Formerly Reef Coco Beach)
Price range (per night):* 149 AUD - 280 AUD

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Grand Coco Bay
Calle Costera Norte S/N, Lote 1 Mza.7 de la Region 6
Playa del Carmen 77710
Mexico
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