Viceroy Riviera Maya (Playa del Carmen, Mexico): See 456 Resort Reviews and 386 Photos

Address: Playa Xcalacoco Frac 7, Playa del Carmen 77710, Mexico (Formerly The Tides Riviera Maya)

Phone Number:

Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen

Amenities:

Bar/Lounge Beach Business Centre Fitness Centre Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Spa Swimming Pool

Hotel Style:

#7 Romantic Hotels in Playa del Carmen

#13 Top resorts Hotels in Playa del Carmen

#19 Luxury Hotels in Playa del Carmen

#22 On the Beach Hotels in Playa del Carmen

Price range (per night): 344 AUD - 1,270 AUD

Hotel Class:4.5 star (4.5*)

Official Description (provided by the hotel):: Located just 35 minutes from Cancun International Airport and three miles from popular Playa del Carmen, Viceroy Riviera Maya is a serene hideaway set on the turquoise Caribbean amid a lush jungle ambiance. As Riviera Maya’s #1 resort in Conde Nast Traveler’s 2011 Readers’ Choice Awards, Viceroy offers world-class amenities, personalized pampering, exquisitely appointed villa accommodations with private patio and plunge pool, refined Mexican cuisine accented with international touches at La Marea and Mexican-Mediterranean fare at the seaside Coral Grill. Mayan influences abound, from the Mayan Blessing performed on arrival by the resort’s Shaman to the Mayan healing techniques offered at the award-winning spa. A Lagoon Pool, private pier, fitness center and traditional temazcal sweatlodge are among the resort’s many other pleasures. ... more less

Reservation Options:: TripAdvisor is proud to partner with Expedia, Orbitz, Travelocity, Booking.com, MexVax, Tingo, Venere and Hotels.com so you can book your Viceroy Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Also Known As:: Viceroy Riviera Maya Hotel; Viceroy Riviera Maya Hotel Playa Del Carmen; Tides Riviera Maya Hotel; Tides Riviera Maya Resort; Tides Riviera Maya; Ikal Del Mar; Viceroy Riviera Maya Playa Del Carmen, Mexico

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456 reviews from our community

See which rooms travellers prefer - 74 traveller tips

Tonimac1

Austin, Texas

1 review

“Beautiful property and wonderful Service!!”

Reviewed 5 May 2013

The hotel is very private and beautiful--the staff were amazing and the food was perfect! Everyone greets you by your name and the staff out number the guests. We felt extremely safe. The Mayan Indulgence is a package that included all food and beverage we took advantage of since the food at the resort is better than any we had... More

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WaterfordGerry31

Waterford

Reviewer

4 reviews

Reviews in 3 cities

1 helpful vote

“20 out of 10”

Reviewed 2 May 2013

Was there last week (week of Apr 29, 2013) for my son's wedding and found the resort to be one of the best that I have stayed at. The service, food, and setting was great!!! What amazed me was that after being there for only a couple of hours the staff (all of them) were to call me by my... More

Dear WaterfordGerry31, Thank you very much for your comments about your recent stay. It was a real pleasure for us to host such a special event for your family and friends. For all of us, all our guests are somebody very important, make you feel special and provide an excellent service is the best recognition that we can offer. That... More

twehenry

Calgary, Canada

Senior Reviewer

6 reviews

3 hotel reviews

14 helpful votes

“fantastic resort and amazing staff”

Reviewed 30 April 2013

The resort was beautiful and the staff amazing. Was there for a wedding and everything was done perfectly. The staff remembers your names, your likes, everything about you. Would highly recommend this place to someone who likes to be pampered and live in luxury while still experiencing mexico.

Dear Twehenry, Thank you for sharing your comments about your recent stay at Viceroy Riviera Maya. The intimacy and privacy that we offer is very much appreciated not only for couples but also to host a wedding event. We feel very proud that you have enjoyed not only our facilities and amenities but also our service. We offer not only... More

Brittany_Mason711

Atlanta, Georgia

2 helpful votes

“The Perfect Honeymoon - It's the little touches!”

Reviewed 24 April 2013

It's the little things in life. It's a small intimate moment, a lovely detail, or an extra little touch. These are things that attach to your memory and bring a nostalgic smile across your face on a random Wednesday afternoon in the distant future. Viceroy Riviera Maya has truly mastered the extra little touches. From the welcome drink of cool... More

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Dear BrittanyMason711, Just by reading your review make us feel very proud to have such great comments and experience from you. Our staff is always trying to pleased our guest in one way or another and the privacy that offer our villas are the perfect spot to enjoy an amazing time with your couple. Our Chef Jetzabel is always in... More

jazzkat6

USA

“Value not there...”

Reviewed 23 April 2013

The hotel itself is very lovely and the bungalows are quite nice and private. However, the amenities, F&B service and food quality simply do not measure up to the price. Also, the beach is one of the poorer locations on Playa Del Carmen, with lots of rocks. These prices require better.

Dear jazzkat6, I appreciate that you have taken the time to share your comments regarding your recent stay at Viceroy Riviera Maya. We continuously are working to improve our guest’s experience, particularly in our menus and culinary options. We not only have two restaurant and room service to our Villas, but we have special theme nights that offer a twist... More

Cassie A

Chicago, Illinois

“Viceroy Riviera Maya-Romantic Getaway”

My husband and I stayed at the Viceroy in March 2013. We needed a romantic getaway and a relaxing week away from our day to day crazy schedule. The Vicerory was the most amazing resort. From the moment we walked into the lobby we knew it was going to be everything we were looking for, relaxing and romantic! Our room... More

Dear Cassie A, Thank you very much for sharing your comments about your recent stay at our jungle paradise. I am very glad to hear that you take advantage of our Mayan Indulgence package, which is our all inclusive version. It offers service a la carte during your stay either at Coral Grill Restaurant, our fine dining at La Marea... More

BernardoHernandez

New York City, New York

2 reviews

Reviews in 2 cities

“Terrible experience”

There is no nothing quite and relaxing about this hotel, and solitude is long gone. There are 2 loud and noise hotels next door that make the days and the nights unbearable. On Sat night there was a wedding next door that had disco music with the lowest possible noise till 7am. I think this hotel was fine a few... More

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Dear BernardoHernandez, We were sorry to see that your recent visit didn’t meet your expectations. We can’t control events at nearby hotels. In fact, we were addressing to our neighbor from the very beginning that they control their volume. We do not have this kind of incidents often. Given the many positive comments and reviews on TripAdvisor, we hope you... More

DKJZ

Houston, Texas

“BEST SERVICE EVER”

Reviewed 17 April 2013

My husband and I are frequent travelers, usually take one trip per month. This time we decided to go without our one year old twins so we picked a beach escape. The hotel was not only beautiful but the service was excellent. We have stayed in luxury chains such as the Ritz, Four Seasons, and the only other comparable chain... More

Dear DKJZ, I appreciate that you have taken the time to enjoy our jungle refugee and thank you for sharing your comments. One of our main goals is to make feel our guests at home in a very unique atmosphere and ambience, surrounded not only by the crystalline waters of the Ocean but also surrounded by the dense tropical foliage... More

Federico A

“Great Service”

Reviewed 17 April 2013 via mobile

Great service, average amenities. Room was very nice, food was great but overpriced, service was top notch. This hotels needs a major refurbishment. The beach is spectacular (not a differentiator though).

Dear Federico A, Thank for sharing the comments about your recent stay at Viceroy Riviera Maya. We are always in the search to satisfy our guest and it is only through your feedback that we can do so. I hope that you can give us the opportunity to host you again in your next visit to Riviera Maya. Sincerely, Pedro... More

Michael M

Seattle, WA

Top Contributor

83 reviews

13 hotel reviews

Reviews in 36 cities

42 helpful votes

“Still wonderful on the second visit”

Reviewed 13 April 2013

I reviewed the Viceroy a year ago and raved about the beautiful property, the attentive and friendly staff, the sybaritic luxury of having your own little 'house' with a pool, monkeys passing by overhead-- you know, the same things everyone else raves about. So this review is just to say that familiarity does not in all cases breed contempt: the... More

See 2 more reviews by Michael M for Playa del Carmen

Michael M has 1 more review of Viceroy Riviera Maya

“Relaxing, quiet, sybaritic, luxurious”

Reviewed 18 March 2012

Dear Michael M, Thank very much for sharing your comments regarding your second visit at Viceroy Riviera Maya. The entire team is thrilled to know that your visit was lovely. As you mentioned, is our staff the one that always make a difference, not only recognizing our guest but creating sensations and memories that our guests will remember. The best... More

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Viceroy Riviera Maya Resort, Playa del Carmen, Mexico

Viceroy Riviera Maya

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