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All 184 Playa del Carmen hotels »

Reina Roja Hotel

3.5 of 5
Calle 20 No 128 | entre 5a v. y 10 Av., Playa del Carmen 77710, Mexico
Hotel amenities
Reina Roja Hotel
Ranked #81 of 184 hotels in Playa del Carmen
4.0 of 5 stars 70 Reviews
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70 reviews from our community

    Trip type
Traveller rating
    38
    21
    5
    3
    3
Date Rating
Atlanta, Georgia
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 23 April 2012

We visited Playa del Carmen in September 2011 so it was the slow season and the hotel was really calm and not many people around town however that worked in our advantage bEcause the staff took extra care of us. They let us use one of the private rooms to do a bachelorette party at no extra charge. The breakfast... More

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See 2 more reviews by NatSalas for Playa del Carmen
Nimbe Velázquez, Manager at Reina Roja Hotel, responded to this review
3 May 2012

We are very happy to read that you had an excellent stay with us, we always try to be aware of the needs of our guests and we like to make your vacation unforgettable. We hope you come back soon and we appreciate your comments. More

Atlanta, Georgia
1 review
5 of 5 stars Reviewed 5 April 2012

Gorgeous boutique hotel, right off of 5th Ave, now under new management. Expect state of the art rooms, superb breakfast incluided, and the best view from the roopftop pool. More

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Nimbe Velázquez, Manager at Reina Roja Hotel, responded to this review
3 May 2012

The view and proximity to all places are the advantages of staying in a hotel on 5th avenue, we thank each one of your comments and hope to see you back soon. More

New York City, New York
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 22 March 2012

The hotel is unique. Not like any others I've ever seen. To some it may be weird, but depends on how you look at it. I wouldn't recommend to for families with children at this hotel because there are some moniquens with different positions all around the lobby. The staff were very helpful and courteous. They have access to 3... More

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Nimbe Velázquez, Manager at Reina Roja Hotel, responded to this review
23 March 2012

Thank you so much for your great comments, all the staff hopes to see you soon!! More

Paris, France
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 25 February 2012
1
person found this review helpful

A great and fashion hotel with a perfect location near the 5th avnue and beaches. Adorable personnel, so nice and always at your disposal. rooms are big, very clean and pleasant. All that you need. Bathroom is luxury and modern. Sweet breakfast just we need with a choice of various things Great access to beach clubs. Only little negative point... More

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Nimbe Velázquez, Manager at Reina Roja Hotel, responded to this review
3 May 2012

Thank you very much for your review. We appreciate you mention our hotel concept, the perfect location and our staff and we will definately take into consideration your comments regarding the music. We hope you will visit us once again in the near future. More

Boston
Contributor
14 reviews 14 reviews
Reviews in 7 cities Reviews in 7 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 24 February 2012
1
person found this review helpful

My husband and I are older and stayed here for 15 nights. We were on the 2nd floor overlooking the street with a balcony in a Jr. Suite. The room was large and very nice. The bathroom was also a fine size with a great shower with always hot water and beautiful tiles. The breakfast was fine, but they need... More

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See 8 more reviews by 721Boston for Playa del Carmen
Nimbe Velázquez, Manager at Reina Roja Hotel, responded to this review
3 May 2012

Thank you for taking the time to write a review of our hotel and remarking the nice room and our staff. We are taking into consideration your comments regarding breakfast and the people causing noise nuisance and will discuss this in our next management meeting to resolve these details. We look forward to welcoming you once again and you can... More

Toronto, Canada
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 22 February 2012
1
person found this review helpful

This had been our second stay at this hotel and we highly recommend it to the in crowd. The staff at Reina are pro-active , very friendly, unpretentious, especially David Velazquez and manager Luis Hernandez who went out of their way to make us feel welcome.Our room was spacious well maintained with comfortable bed excellent AC and large modern bathroom.... More

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See 2 more reviews by mickrapa for Playa del Carmen
Nimbe Velázquez, Manager at Reina Roja Hotel, responded to this review
3 May 2012

Thank very very much for your great comments regarding the food, the staff and the hotel, we look forward to welcoming you here once again. More

Akumal
Senior Contributor
22 reviews 22 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 20 February 2012

Ok there is a little noise but the rooms are modern the beds are great. I have stayed at other places in Playa that the noise was worse. The staff is great. More

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See 8 more reviews by Bear00786 for Playa del Carmen
Nimbe Velázquez, Manager at Reina Roja Hotel, responded to this review
6 March 2012

We appreciate your comments and we hope to see you soon :) More

Montreal, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 17 February 2012

We stayed 4 nights at this unique hotel. Location is great, right next to the 5th avenue and close to the beach. The staff was very helpful, polite and friendly : we had a problem with the water heater in our room and all the staff was very quick to find a solution for us, special thanks to David, manager... More

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Nimbe Velázquez, Manager at Reina Roja Hotel, responded to this review
6 March 2012

We are glad to know that our team attended as you deserve, we are taking note of your comments about the noise and we hope to fix this problem as soon as possible. The Staff of Reina Roja wants to see you soon! More

NC
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 12 February 2012

Up front WE DID NOT STAY AT THIS HOTEL however we stayed at one within spitting distance from it and I don't see how anyone could get any sleep in that place. Our hotel was made of cinderblock and not directly attached to Reina Roja yet the thumping of bass could be felt until 3-4 am. Apparently the folks who... More

Was this review helpful? Yes
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 February 2012

How anyone can enjoy staying here is beyond me. It is so very noisy, all night long until 4AM music vibrates the entire building and it's surroundings. We would never choose this hotel again. More

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Additional Information about Reina Roja Hotel

Calle 20 No 128 | entre 5a v. y 10 Av., Playa del Carmen 77710, Mexico
Price range (per night):* 73 AUD - 245 AUD

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