I booked this hotel based on all the positive trip advisor reviews-what a mistake! I have NEVER had such an awful experience with a hotel. The quality of the rooms and the location does not warrant the price. We were very disappointed and the management could care less when we voiced our concerns since we had pre-paid everything. First, the... More

I wouldn't hesitate to recommend this place. I was there for 10 days and found it to be great. The staff were nice and the location is good. More

My wife and I stayed for 7 nights on our honeymoon April 29-May 5 and couldn't be happier with our choice. Just 2 blocks to 5th Avenue, yet the walls and trees really do make it seem like you're a million miles away. The grounds, service, care, and food (breakfast in their restaurant El Bistro was included) were impeccable. We... More

What a great find….intimate, small boutique and the most friendliest service we experienced in Playa de Carmen. At our check in we got warmly greeted by a smiley and competent Front des staff. The explained all the amenities and showed us to our room 305 which had a very nice feel and a little garden terrace with Jacuzzi. The hotel... More

We stayed in La Tortuga for a week at the end of April / start of May. We arrived at 02:00 in the morning after a long day of travel from Europe but the welcome was still warm and sleep came very quickly. In the morning we were helped to upgrade to a Superior Standard as the Standard was just... More

My wife and I stayed for seven nights from May 3rd to May 9th, 2012. I am going to list the pros and cons to make it easy on myself. Pros: 1 - The service was inpeccable. From check-in to check-out everyone was so friendly and helpful. Laura who checked us in made us feel special right away. She also... More

We stayed 10 nights from May 01 thru May 10, 2012. First 5 nights were in Swim Up room 108 and then we moved to Jr. Suite room 305. We loved them both!! The cleanliness of the rooms and property as a whole is exceptional. The entire staff are absolutely wonderful people. They are very accomodating and fun to be... More

Recently spent 6 nights here, loved our stay. When we first arrived I moved rooms as the first one smelled very musty and mouldy but the staff were happy to move us and was great after that. Location is excellent, just off the beach and the main party / shopping street 5th ave. You can also walk to walmart where... More

Perfect hotel for short stays: ideal location, clean, nice rooms, swimming pool for kids! Liked it a lot More