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All 184 Playa del Carmen hotels »

Iberostar Quetzal Playacar

3.5 of 5
Xaman-Ha | Lote Hotelero 2, Playacar, Playa del Carmen 77710, Mexico
Hotel amenities
Iberostar Quetzal Playacar
Ranked #26 of 184 hotels in Playa del Carmen
4.5 of 5 stars 1204 Reviews
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1,204 reviews from our community

What travellers say about this hotel
  • Very good(53)
  • Great time(29)
  • Beds are hard(27)
  • Star Friends(27)
  • Lobby bar(27)
  • Specialty restaurant(26)
  • Ice cream(25)
  • Steak house(25)
  • Friendly and helpful(18)
  • Room service(16)
Traveller rating
    713
    358
    79
    40
    14
Only show reviews for Family (375) | Couples (369) | Business (6)
Date Rating
2 reviews
5 of 5 stars Reviewed 27 May 2012 NEW
1
person found this review helpful

My best friend and I have been to the Quetzal several times for our annual Women Over 40 getaway. This last year, my dear friend and I had just arrived when she received horrible news from home. Front Desk Manager Alejandro Carrillo showed her the utmost kindness and attended to our every need for the duration of our stay. Any... More

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Manistique, Michigan
1 review
5 of 5 stars Reviewed 26 May 2012 NEW

I would first off like to say that this resort is amazing. Our room was very nice, house keeping came everyday to clean, the food was excellent, and the resort itself was beautiful. The staff there were always friendly and hard working. The only problem that I had is that my now husband and I got married at the resort... More

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Lisbon, Portugal
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 24 May 2012 NEW
1
person found this review helpful

Amazing hotel in Playacar! It combines perfectly a great beach and a natural environment. Our room was faced towards the jungle, so we had flamingos and peacocks by our window every day. We became friends with a peacock that decided to make our balcony as its bedroom...and in Rome be a Roman... so we decided that the peacock was entitled... More

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Dartmouth, Nova Scotia
Top Contributor
55 reviews 55 reviews
Reviews in 26 cities Reviews in 26 cities
199 helpful votes 199 helpful votes
4 of 5 stars Reviewed 24 May 2012 NEW
3
people found this review helpful

My husband and I came back to this property, as our prior visit was so wonderful. We booked the ocean front...and was originally booked into Tucan...but again got the Quetzal side. They basically mirror each other, draperies and bedspreads being the only difference. Our stay was from April 7-16th. This is one of the busiest times, as it was Easter... More

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See 2 more reviews by trip-together for Playa del Carmen
sheffield
Contributor
12 reviews 12 reviews
Reviews in 8 cities Reviews in 8 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 23 May 2012 NEW
8
people found this review helpful

My husband and I had a wonderful holiday here in April. The hotel is definately not just for families, it is suitable for all. I emailed Luz, the customer services manager, about a week before we travelled and made our reservations for the restaurants in advance, no problem at all. Also, it was my Husbands' 50th birthday during our stay... More

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twickenham
Senior Contributor
41 reviews 41 reviews
Reviews in 16 cities Reviews in 16 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 21 May 2012 NEW

Just back from a great trip and staying at this hotel was perfect. Couldn't fault a thing. Was nice to have other themed restaurants to go too. Beach was amazing and pool area was very nice too. I went to the spa where the steam room left a lot to be desired, had to ask for steam and still didn't... More

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See 3 more reviews by juliatwickenham for Playa del Carmen
Ipswich
Senior Reviewer
7 reviews 7 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 17 May 2012
2
people found this review helpful

My wife and I stayed here for 3 weeks in March/April. I wont go into details about the hotel as all the reviews I have read really cover everything you need to know. The Quetzal is great, its clean, beautiful and very family friendly. We chose this hotel not just for a holiday but also to get married. Many hours... More

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See 5 more reviews by Simon V for Playa del Carmen
Quality manager Iberostar Mexico, Quality Manager at Iberostar Quetzal Playacar, responded to this review
22 May 2012

Dear Mr. Vinton, On behalf of Iberostar Tucan & Quetzal, we would like to thank you for visiting our resort during your recent vacation here. Thank you very much for taking the time and trouble to bring these points to our attention. Your insightful comments are highly appreciated. Your experience and the information you are providing may help others to... More

Huntsville
Senior Contributor
26 reviews 26 reviews
Reviews in 10 cities Reviews in 10 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 16 May 2012
6
people found this review helpful

Overview Iberostar Quetzal and Tucan are really just one resort – if you book for one, you really book for both. The resort features a large pool area, a fantastic beach, tennis, archery, air rifles, various water sports, five specialty restaurants, three buffet type restaurants, a pool area grill, and a children’s program. The resort has a clientele of varied... More

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Chicago
Contributor
11 reviews 11 reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 15 May 2012
4
people found this review helpful

We try to come to an IB every year. This one is our favorite and we stayed from 4-25 to 5-10. We stayed at another hotel in October, which was a nice hotel, but did not come up to the standards of this hotel although the other hotel was more expensive. Since we are repeat guests at the Quetzal, I... More

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See 2 more reviews by TAmember856 for Playa del Carmen
Quality manager Iberostar Mexico, Quality Manager at Iberostar Quetzal Playacar, responded to this review
19 May 2012

Dear Guest, On behalf of Iberostar Tucan & Quetzal, we would like to thank you for visiting our resort during your recent vacation here. Thank you very much for taking the time and trouble to bring these points to our attention. Your insightful comments are highly appreciated. Your experience and the information you are providing may help others to choose... More

Scotland
Contributor
15 reviews 15 reviews
Reviews in 7 cities Reviews in 7 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 14 May 2012
7
people found this review helpful

Stayed here May 2012 for 14 nights really enjoyed this hotel, From the top arrival we were dealt with very efficiently friendly check in lovely arrivals area very pretty. Room we were allocated 2921 which is second floor right next to reception, we overlooked to riu I was a bit out of sorts with this, close to the disco which... More

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See 3 more reviews by TaniaScotland for Playa del Carmen
Quality manager Iberostar Mexico, Quality Manager at Iberostar Quetzal Playacar, responded to this review
19 May 2012

Dear Guest, On behalf of Iberostar Tucan & Quetzal, we would like to thank you for visiting our resort during your recent vacation here. Thank you very much for taking the time and trouble to bring these points to our attention. Your insightful comments are highly appreciated. Your experience and the information you are providing may help others to choose... More

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Additional Information about Iberostar Quetzal Playacar

  • Iberostar Quetzal
  • Iberostar Hotel Quetzal Playacar
  • Iberostar Quetzal Playa Del Carmen
Address: Xaman-Ha | Lote Hotelero 2, Playacar, Playa del Carmen 77710, Mexico
Price range (per night):* 149 AUD - 304 AUD

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Iberostar Quetzal Playacar
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