we wanted to stay in that hotel for one night, we paid a 1000 pesos, and 10 minutes after we got into the room i wanted to take a shower and the shower tap was broken!!! we couldnt take a shower, sowe went to the receptionist and she told us that someone will come in a few minutes to fix... More

The Luna Azul spa is home to some of the best massage staff in the city...especially Suemy and Melina. The location is right in the heart of the action. We didn't stay at the hotel but we did use the washroom and it was very clean. I saw people barbecuing next to the pool and i thought that was pretty... More

Pros: Location, cleanliness, free wifi, complimentary drinking water in room, friendly receptionist, cable TV. Cons: Small rooms, poor TV reception, lack of privacy, noisy, wifi only works outside room (near reception), rickety bed. I would probably not stay here again but was not traumatised by the experience either. A good choice if you want to be very central & will... More

Hotel Azul is tucked away on 5th Avenue in Playa de Carmen and steps from about 50 restaurants. Location, Location Location. OK, this is not a luxury hotel. It hs a good AC, two beds (king and single) good hot shower and bath and a desk/chair for your laptop. Internet is free. Maria was one of the front desk people... More

We had booked two double rooms at hotel azul, one for my partner and myself and one for the other couple we were traveling with. When we arrived at the hotel we were told that there was a problem with the water supply in one of the the rooms we had booked so we couldn't stay in it. We were... More

I booked 2 rooms at the Hotel Azul through an agency and paid up front 3 months before I was due arrive. When I arrived I was told that there was now only one room available for me and that they would put another bed double bed in the same room. This was far from ideal as my partner and... More

This hotel has a great location and the room/common area was clean. It was also quiet at night, which is a huge bonus since it's on the main street. The WiFi was slow, but it worked. The negatives: 1. There seemed to be a towel shortage every day. There weren't any towels in the room when we arrived, and one... More

This hotel is in a fantastic location and is very clean. There were people cleaning the hotel all day long, mopping, raking, etc and it showed. The hotel is old and it is not fancy at all but for the price, you could do much worse in Playa del Carmen. All of the rooms on are the first floor which... More

Few frills but the staff were nice, the price was right and the location is very central. The towel situation was a bit disappointing, they were a bit shabby and we had none in the room when we first checked in (did eventually get them) and one day one of them wasn't replaced by the cleaning staff. It was hanging... More