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corner of 1st. Avenue north and 10th Street, | across from Encanto Corto Maltes, Playa del Carmen 77710, Mexico
Hotel amenities
Encanto El Faro
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189 reviews from our community

Traveller rating
    90
    57
    17
    9
    16
See reviews for
Families
84
 
Couples
54
 
Solo
3
 
Business
1
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Vancouver, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 7 June 2013

We visited the property and loved the place and liked the people we met, and so purchased a time share. Unfortunately that was the last of the good experience. We were to recieve our International registration within 90 days and after 6 months have received nothing. Repeated phone calls and emails go nowhere. Service and followup does not exist. This... More

Was this review helpful? Yes 1
1 review
2 of 5 stars Reviewed 30 May 2013 via mobile

We paid for an "ocean view" room but were given a street view, and the street was loud. When we told the front desk that we were supposed to get, and paid for ocean view room, and that this room was loud, they told us they didn't have an ocean view room. They showed us another room which was even... More

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Lakewood, Washington
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 25 May 2013

My Husband booked El Faro for our Honeymoon, he requested an Ocean View/Ocean Front room on an Upper floor. When we arrived we were escorted to the far back corner of the hotel, it gets worse, Not only were we on the First floor: We were right next to a group of workers doing construction (constant pounding of Hammers that... More

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See 2 more reviews by Tmac2013 for Playa del Carmen
Oslo, Norway
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 24 May 2013

We had a very nice and bid two bedroom appartment with a direck beach view. It was super, it had everything we needed for our stay. Beds ar very good and housekeeping staff did a great job. The only minus is that there is a lot of small antz specially at the kictchen area, and we did not make any... More

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Los Angeles, California
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 15 May 2013

I booked through expedia, so I didn't have the privilege of choosing a specific room. My family and I stayed in the Reef building on the first floor which was great because we had direct access to the pool. Rooms were clean and staff was always cleaning the hallways and pool area. The resort is right next to the beach... More

Was this review helpful? Yes 1
See 3 more reviews by jinspark for Playa del Carmen
Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 14 May 2013

My husband and I visit the Play region a lot and have always LOVED the looks here. We did a timeshare presentation (vacation ownership) for $150 and really fell in love with the place. We ended up buying a $5000 small program to try it out. Talked to the staff ad nauseum (including the owner supposedly) and really thought we... More

Was this review helpful? Yes 3
See 2 more reviews by patyhart for Playa del Carmen
Rio de Janeiro, RJ
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 13 May 2013

This was my first time at El Faro and would definitely recommend this hotel. It has an outstanding pool that is 9 feet from the beach, a good restaurant for easy appetizers while relaxing at the beach or pool. The staff is friendly and really helpful. The rooms we stayed in were great (we had a large group of 12... More

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Williamstown, Massachusetts
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 7 May 2013

My bet is that those who have posted complaints about the front desk staff gave the front desk staff reason to act as they did. I want to distinguish between the front desk and the concierge as I only interacted with the front desk staff and found them to be helpful with taxis, planning self-guided adventures, renting a car, and... More

Was this review helpful? Yes 1
Toronto
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 27 April 2013

Been back a week from our second family vacation at El Faro. Both years we rented Reef 202 directly from the owner Shawn through VRBO. He is really easy to work with and always answered any question we had within a day of asking. We again had a great time and loved both the location of El Faro and the... More

Was this review helpful? Yes 1
See 4 more reviews by raiderace81 for Playa del Carmen
Toronto, Ontario, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 26 April 2013

This place is full of time share selling people. They pressure you, hound you, a most unpleasent experience. Great location, food is lousy, beach s crowded, hygiene levels really low and staff is grumpy and unhelpful. Service on the beach is poor. Pay the waiter a $20 and you may get service. Choose anywhere else....

Was this review helpful? Yes 1
 
 
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Hotel Summarization (Beta)

What travellers say

  • Very nice(5)
  • First floor(3)
  • Security guards(3)

Additional Information about Encanto El Faro

Address: corner of 1st. Avenue north and 10th Street, | across from Encanto Corto Maltes, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
Ranked #18 of 74 Speciality lodging in Playa del Carmen
Price range (per night): $198 - $383
Hotel Class:4 star (4*)
Reservation Options:
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Also Known As:
Encanto El Faro Hotel Playa Del Carmen
Encanto El Faro Hotel
Encanto El Faro Playa Del Carmen, Riviera Maya, Mexico

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Encanto El Faro
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