We paid for an "ocean view" room but were given a street view, and the street was loud. When we told the front desk that we were supposed to get, and paid for ocean view room, and that this room was loud, they told us they didn't have an ocean view room. They showed us another room which was even... More

My Husband booked El Faro for our Honeymoon, he requested an Ocean View/Ocean Front room on an Upper floor. When we arrived we were escorted to the far back corner of the hotel, it gets worse, Not only were we on the First floor: We were right next to a group of workers doing construction (constant pounding of Hammers that... More

We had a very nice and bid two bedroom appartment with a direck beach view. It was super, it had everything we needed for our stay. Beds ar very good and housekeeping staff did a great job. The only minus is that there is a lot of small antz specially at the kictchen area, and we did not make any... More

I booked through expedia, so I didn't have the privilege of choosing a specific room. My family and I stayed in the Reef building on the first floor which was great because we had direct access to the pool. Rooms were clean and staff was always cleaning the hallways and pool area. The resort is right next to the beach... More

My husband and I visit the Play region a lot and have always LOVED the looks here. We did a timeshare presentation (vacation ownership) for $150 and really fell in love with the place. We ended up buying a $5000 small program to try it out. Talked to the staff ad nauseum (including the owner supposedly) and really thought we... More

This was my first time at El Faro and would definitely recommend this hotel. It has an outstanding pool that is 9 feet from the beach, a good restaurant for easy appetizers while relaxing at the beach or pool. The staff is friendly and really helpful. The rooms we stayed in were great (we had a large group of 12... More

My bet is that those who have posted complaints about the front desk staff gave the front desk staff reason to act as they did. I want to distinguish between the front desk and the concierge as I only interacted with the front desk staff and found them to be helpful with taxis, planning self-guided adventures, renting a car, and... More

Been back a week from our second family vacation at El Faro. Both years we rented Reef 202 directly from the owner Shawn through VRBO. He is really easy to work with and always answered any question we had within a day of asking. We again had a great time and loved both the location of El Faro and the... More

This place is full of time share selling people. They pressure you, hound you, a most unpleasent experience. Great location, food is lousy, beach s crowded, hygiene levels really low and staff is grumpy and unhelpful. Service on the beach is poor. Pay the waiter a $20 and you may get service. Choose anywhere else....