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All 195 Playa del Carmen hotels

Grand Velas Riviera Maya

5.0 of 5
Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
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Grand Velas Riviera Maya
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Ranked #40 of 195 hotels in Playa del Carmen
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746 reviews from our community

Traveller rating
    538
    122
    43
    24
    19
See reviews for
Families
308
 
Couples
271
 
Solo
7
 
Business
84
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
New York
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 15 June 2013 NEW

I have given only four stars because there was one incident that really left a bad taste in everyone's mouth. We were having a reunion with close friends, and overall we had a blast at this property. The food was outstanding and the service was great. Dinners tended to be a little too long because there were never enough staff... More

Was this review helpful? Yes 2
GVRM, Gerente at Grand Velas Riviera Maya, responded to this review
17 June 2013

Dear Mr. Shah Thank you for your comments, I am glad to know that you have a good experience with us and we are truly sorry for the inconvenience. A manager from our resort has already been in contact with you. Thank you very much and hopefully we will have the pleasure to host you once again Kind Regards, More

wantagh, New York, USA
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 12 June 2013 NEW

I have to say this resort is amazing!!!! we stayed in the grand class section and the room was absolutely stunning!!! very spacious inside and out! gorgeous plunge pool and the temperature was perfect! The staff was so nice, always right there to accomodate us...the only complaint i have is the nightlife!! there is none!!! just a karaoke bar and... More

Was this review helpful? Yes
GVRM, Gerente at Grand Velas Riviera Maya, responded to this review
17 June 2013

Dear guest, Sunny regards from the beautiful Riviera Maya! All your comments are truly important for us and encourages to keep searching for excellence and find the opportunities to improve our service. Looking forward to have you with us in the future. Kind Regards, More

Wellington, Florida
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed 22 May 2013

I find it harder to write this review because of the price point. In our quest to experience as many resorts as possible in the Riviera Maya, we find ourselves at the Grand Daddy of all inclusives, The 5 diamond Grand Velas. We stayed four nights in the Zen section and we often asked ourselves if the price was worth... More

Was this review helpful? Yes 5
GVRM, Gerente at Grand Velas Riviera Maya, responded to this review
17 June 2013

Dear guest, Allow me to thank you for choosing Grand Velas Riviera Maya on your most recent vacation, It is such an honor to know that our facilities and services have fulfilled your expectations. Providing with the most relaxing stay to our guests is one of our priorities and we are glad that we made it possible with you! We... More

Belchertown, Massachusetts
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 18 May 2013

The only other resort I would consider staying at is the sister property to this resort - The Grand Velas in Puerto Vallarta. This place is amazing. The only thing I would do different is to stay longer. The food was excellent and the service was more than accommodating. We discovered a whole new experience by using room service. It... More

Was this review helpful? Yes
GVRM, Gerente at Grand Velas Riviera Maya, responded to this review
17 June 2013

Dear guest, We would like thank you for choosing us as your destination on your most recent business trip. All your wonderful comments are very appreciated and motivate us to continue offering the highest quality services to our guests in search for their satisfaction! We are so looking forward to have you with us in a near future! Sunny regards, More

Jackson Heights, New York
1 review
5 of 5 stars Reviewed 16 May 2013

I know this is late, but just want to say Grand Velas was a great stay for us. We have a blast with our 18 month old son especially on both pools. Stayed at the Zen area, even knowing that we have to commute (1 or 2 mins. long), was not a problem at all, the van was there waiting... More

Was this review helpful? Yes
GVRM, Gerente at Grand Velas Riviera Maya, responded to this review
17 June 2013

Dear guest, On behalf of Grand Velas Riviera Maya, we would like to thank you for your preference. We certainly appreciate your comments, We truly hope to have you with us on your next vacations!! Kind regards, More

North Texas
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 14 May 2013

Let me start this review by saying that I am NOT a fan of all-inclusive style traveling and for that reason, I was apprehensive about this property. (But also cautiously optimistic given the price point!) We stayed here for three nights for an extended birthday weekend, and I wish it had been longer! Food: During our stay we ate at... More

Was this review helpful? Yes 4
GVRM, Gerente at Grand Velas Riviera Maya, responded to this review
17 June 2013

Dear Guest, We are glad to know how incredible your experience was during your first stay with us! Grand Velas Riviera Maya is strongly compromised with the excellence in every single way and your feedback is a proof that we are going on the right direction to fulfill our goal, your entire satisfaction. We would like to thank you for... More

Baton rouge
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 9 May 2013

I am already thinking about when I can return. The lifeguard for the resort took me on a kayak trip to a nearby reef to snorkel. We saw a huge barracuda and amberjack as well as the very pretty fish that live on the reef. Our room was amazing and huge with a large balcony and amazing view of the... More

Was this review helpful? Yes 1
GVRM, Gerente at Grand Velas Riviera Maya, responded to this review
17 June 2013

Dear guest, Allow me to thank you for choosing Grand Velas Riviera Maya on your most recent vacation, It is such an honor to know that our facilities and services have fulfilled your expectations. Providing with the most relaxing stay to our guests is one of our priorities and we are glad that we made it possible with you! We... More

New Jersey
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 9 May 2013

Fantastic property! From the rooms, service, beach, pool and amazing dinning experience. Remember this is an all inclusive resort not a Ritz, Four Seasons or St Regis. I've been to many different all inclusives in the Caribbean and Mexico and non of them can even get closer to Grand Velas. The bar are fantastic and all the restaurants are amazing,... More

Was this review helpful? Yes 2
GVRM, Gerente at Grand Velas Riviera Maya, responded to this review
17 June 2013

Dear guest, Sunny regards from the beautiful Riviera Maya! All your comments are truly important for us and encourages to keep searching for excellence. We hope to have the opportunity to host you in future vacations! Looking forward to have you with us in the future. More

London, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 8 May 2013

Stunning spaceous room, beautiful resort and a great variety of tasty food. Unfortunately you have to pay a lot of money to use the spa - funny for a spa resort... The internet is not included and the activities are not so exciting. The place could be spot on if only the service was better...

Was this review helpful? Yes 5
GVRM, Gerente at Grand Velas Riviera Maya, responded to this review
17 June 2013

Dear guest, Warm regards from the beautiful Riviera Maya! All your comments are truly important for us and encourages to keep searching for excellence and find the opportunities to improve our service. Rest assured that we will share your review with the staff of our Resort. We hope to have the opportunity to host you in future vacations! Looking forward... More

Bakersfield, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 7 May 2013

This resort is absolutely breath taking. With beautiful ocean views, extremely awesome swimming pool, and incredible service this resort will please even picky vacationers. Hands down one of the best places I have ever stayed. I would most definitely return.

Was this review helpful? Yes
GVRM, Gerente at Grand Velas Riviera Maya, responded to this review
17 June 2013

Dear guest, Warm greetings from Grand Velas Riviera Maya! We would like to thank you for your visit on your most recent stay in paradise and for your invaluable comments. We hope to have the opportunity to serve you in your next vacations!! Best regards, More

 
 
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Hotel Summarization (Beta)

What travellers say

  • Room service(36)
  • Ambassador section(25)
  • Kid Club(19)
  • Sen Lin(19)
  • Cocina de autor(18)
  • Very nice(15)
  • Main pool(13)
  • Jacuzzi tub(11)
  • Other resorts(11)
  • Ocean views(10)

Additional Information about Grand Velas Riviera Maya

Address: Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar/Lounge Beach Business Centre Fitness Centre Free Breakfast Free Parking Children Activities Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Romantic Hotels in Playa del Carmen
#18 Top resorts Hotels in Playa del Carmen
#24 Family Hotels in Playa del Carmen
#24 Luxury Hotels in Playa del Carmen
#29 On the Beach Hotels in Playa del Carmen
Price range (per night): $551 - $1,009
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Opened in 2008, the luxurious All Inclusive Luxury Resort Grand Velas Riviera Maya is one of the newest resorts to distinguish Riviera Maya as a premier vacation destination. The uniquely Mexican world-class hospitality we provide is "Beyond All Inclusive, Beyond All Compare", and we are proud to be the only family-friendly All Inclusive resort in the Mexican Caribbean to have been rated Five Diamonds by the AAA. Set on over 80 acres of protected mangroves, jungle and natural freshwater wells locally known as cenotes, Grand Velas enjoys over 1,000 feet of pristine white sand beach that we carefully preserve. Diverse luxury accommodation options include uniquely exotic garden suites, oceanview suites around the central infinity pool, and oceanfront suites for guests age 12 and up with private plunge pools overlooking the azure Mexican Caribbean. The only resort in the area to offer a culinary tour, our restaurants span the globe in eight venues including our internationally-acclaimed Cocina de Autor signature restaurant. The resort Spa offers guests 75,000 square feet of space dedicated to balancing body and soul, with a revolutionary hydrotherapy circuit and avant-garde menu of treatments inspired by the ancient healing practices of Mexico and distinct world cultures. Personalized butler concierge services, a cutting edge convention center, modern Kids Club and so much more make Grand Velas Riviera Maya the ultimate resort for leisure and business travelers. Hugging the Riviera Maya coastline, this luxury resort is just 5 minutes from downtown Playa Del Carmen and a short 35-minute drive from Cancun International Airport. ... more   less 
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Also Known As:
Grand Velas All Suites And Spa Resort, Riviera Maya
Grand Velas All Suites & Spa Resort, Riviera Maya Hotel
Grand Velas All Suites & Spa Resort, Riviera Maya Hotel Playa Del Carmen
Grand Velas Hotel Riviera Maya
Grand Velas Riviera Maya Playa Del Carmen, Mexico

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