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All 184 Playa del Carmen hotels »

Grand Velas All Suites & Spa Resort, Riviera Maya

5.0 of 5
Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
Hotel amenities
Special offer
$299 per person/night
Grand Velas All Suites & Spa Resort, Riviera Maya
Ranked #18 of 184 hotels in Playa del Carmen
4.5 of 5 stars 460 Reviews
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460 reviews from our community

What travellers say about this hotel
  • Room service(50)
  • Sen Lin(33)
  • Kid Club(30)
  • Cocina de autor(28)
  • Very good(26)
  • Ambassador section(21)
  • Main pool(16)
  • Ocean views(16)
  • Jacuzzi tub(15)
  • Other resorts(14)
Traveller rating
    351
    67
    17
    15
    10
Only show reviews for Family (185) | Couples (189) | Business (47)
Date Rating
San Miguel de Allende, Mexico
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 25 May 2012 NEW

Beautiful excellent service, grate for kids and family, excellent food, the beach is not good, you can't swim. More

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Cancun, Mexico
Contributor
15 reviews 15 reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 22 May 2012 NEW
1
person found this review helpful

Just came back from an amazing weekend with my girl, this hotel is all that i expected and more. Great service, amazing rooms and best of all class A restaurants and food. From the arrival into hotel grounds all the way to the personal Butler, jaded pools, the moment you turn around there's a waiter there for you. All the... More

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Bethesda, Maryland
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 20 May 2012

What a wonderful spot. Excellent service, excellent location, excellent food. We went for a wedding/honeymoon. The staff was wonderful and attentive. By the end of our stay the staff knew us by name. There spa is amazing! out only regret is that we could not stay longer. More

Was this review helpful? Yes
Hotel Management, Director de Relaciones con Clientes at Grand Velas All Suites & Spa Resort, Riviera Maya, responded to this review
26 May 2012

Dear Guest, We are glad that you had an enjoyable stay with us. Comments like yours motivate us constantly to do our best not only to maintain the quality of the service we provide, but also to go beyond our guests’ expectations. Looking forward to host you again soon. Kind Regards, Guest Relations Manager More

New York
1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 14 May 2012
6
people found this review helpful

Been here for six days and two more to go! Everything has been excellent. Room service, restaurants and food are unbelievable! Friends and family keep asking "is this really Mexico." Only two imperfections. First the wifi is additional $16 per day and is useless! Download speed is very slow and upload is virtually non-existant. I finally called AT&T and bought... More

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Richmond, Texas
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 14 May 2012
4
people found this review helpful

I stayed at Grand Velas in the Zen Suites with my daughter for her 11th birthday May 3-6. I booked this trip having stayed at the sister property in Puerto Vallarta (Casa Velas). Upon check in we were greeted by staff with cool towels and refreshing beverages and promptly were introduced to our concierge / "butler" Vanessa who showed us... More

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Miami, Florida
Top Contributor
69 reviews 69 reviews
Reviews in 28 cities Reviews in 28 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed 13 May 2012
4
people found this review helpful

Every bit as beautiful as the website with an impresive entrance and driveways to your holiday paradise,split for your choice of totally adult or the kiddy mix areas which we encountered to our dismay.The beaches are cleaned daily and there is a breakwater semi submerged about 100 yards off shore which keeps a lagoon like atmosphere and safe for everybody.Food... More

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Huntington Woods, Michigan
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 12 May 2012
3
people found this review helpful

My husband and I spent our 5 Year Anniversary at Grand Velas from April 26th – April 30th. I had VERY high expectations. I did a lot of research before booking this trip and was probably on trip advisor every other day looking to see if there were any new reviews. Before arriving I thought in the back of my... More

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Austin, Texas
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 11 May 2012

We had our destination wedding at a nearby resort and chose Grand Velas as our honeymoon spot from 4/23-4/28. From the time we entered Grand Velas's (truly grand) gates until check out, their attention to detail continued to wow us. Highly recommend the Grand Class suites - the 4th floor views were stunning! The chef-driven food is amazing - whether... More

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See 2 more reviews by J-me421 for Playa del Carmen
London, UK
Senior Reviewer
10 reviews 10 reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 9 May 2012
4
people found this review helpful

We've just returned from Grand Velas after a week’s stay with my husband and have the following comments. Accommodation. We paid the extra and went for the Grand Class accommodation as I wanted a sea view and wanted to be in the adult’s only section. I wasn't disappointed. The view of the ocean from the room is just amazing -... More

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1 review
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 9 May 2012
8
people found this review helpful

I am currently staying at the Grand Velas with a group of over +650 people for several days (3rd year in a row). It is Heaven because the food is amazing (one of the best in the region), all you can eat, all you can drink. The rooms are comfortable. HELL: 1. Having dinner at the Bistro Restaurant after one... More

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Additional Information about Grand Velas All Suites & Spa Resort, Riviera Maya

  • Grand Velas Hotel Riviera Maya
Address: Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
Price range (per night):* 514 AUD - 1,129 AUD

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Grand Velas All Suites & Spa Resort, Riviera Maya
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