Beautiful & spacious room, really nice hotel and swimmingpool. Perfectly located and quiet. Walking distance from 5th av. More

Well...let's see....where should I start? The location is very good because you are not far from "the 5th ave strip" which consists of shopping, bars and resturants. Speaking of which, 5th avenue, try to visit the newer portion of the 5th--its located right next to the ferry. The location has its problems too becuase it is next to a bar/club... More

We recently went on vacation to Mexico and on the last leg of our 11 day touring/driving/hiking along the entire Yucatan Peninsula, we had reserved room in this hotel at the suggestion of Hotels.com. So after a four hour drive we get to the hotel and it looks nothing like the pictures. The street in front of the hotel is... More

Unfortunately we stayed at this hotel for 11 days in February/March. The customer service was extremely poor. Our room had no in-room safe or balcony with pool view, as booked by hotels.com. The room was loud and rather dirty. We asked daily for another room as booked but they were unable to change our room, the only arrogant answer was... More

I was a little nervous about staying in this hotel after reading some of the reviews. However, I just returned from a Mexico Adventure trip through Living Social and honestly was nothing but pleased with my experience. From what I understand, our room did happen to be one of the largest so I'm sure that helps, but we found the... More

I stayed at this hotel for 2 weeks in March. It is a nice hotel with a great location but a few problems I encountered are worth thinking about before you book. 1) The beds are rock hard, my back was sore by the time I left 2) Customer service not the best, I had to ask 4 times for... More

Attention all Canadians do not buy an ALL INCLUSIVE in this place it was a disaster. !!! More

I'll start with the positives: great location, big room, friendly cleaning staff. None of the problems we had were so egregious as to ruin our trip, but we ended up being pretty annoyed several times. Being nice and speaking spanish didn't seem to help with anything. On to the negatives. 1) When we arrived, they didn't have our reservation. Never... More

The hotel itself makes a nice impression, an attractive building, clean and well-kept. However, it is poorly managed, and there were problems. The rooms were spacious and nicely furnished, but our floor was quite dirty, and was never cleaned during our five-day stay. The water pressure was very poor. At one point the shower and faucet stopped working all together.... More