Hacienda Tres Rios (Playa del Carmen, Riviera Maya, Mexico): See 1,576 Resort Reviews and 1,207 Photos

Address: Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico

Phone Number:

Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen

Amenities:

Beach Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access

Hotel Style:

#21 Romantic Hotels in Playa del Carmen

#29 Luxury Hotels in Playa del Carmen

#29 Top resorts Hotels in Playa del Carmen

#38 Family Hotels in Playa del Carmen

#40 On the Beach Hotels in Playa del Carmen

Price range (per night): $209 - $687

Hotel Class:4.5 star (4.5*)

Official Description (provided by the hotel):: Luxury and sustainability create unforgettable vacation experiences at Hacienda Tres Rios, an all-inclusive resort located in the heart of the Riviera Maya. Nestled in a 326 acre pristine nature park, this natural paradise boasts three fresh water rivers and 10 cenotes (natural occurring sinkholes) and is home to over 90 species of fauna and 120 species of flora. Hacienda Tres Rios resort brings together luxurious accommodations, gourmet dining and a wealth of activities on the shores of the spectacular Caribbean Sea in the Riviera Maya.The resort's 273 spacious suites feature a modern design inspired by the Mexican hacienda style. Each suite features 300 thread-count Egyptian cotton linens, extra thick luxury mattresses and a pillow menu. Most suites also have a Jacuzzi for two and spectacular views of the Caribbean Sea. Designed to ensure you never run out of dining choices, Hacienda Tres Ríos resort offers countless options; private dining alternatives, a sommelier (wine steward), 24-hour room service and a variety of specialty restaurants ranging in taste from Italian and Mexican to French and Asian cuisine. ... more less

Reservation Options:: TripAdvisor is proud to partner with Hotels.com, Olotels, Travelocity, BookIt.com, Splendia, Agoda, Amex, Otel, Cheap Tickets, Expedia, HotelsClick and Priceline so you can book your Hacienda Tres Rios reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Also Known As:: Hacienda Tres Rios Hotel Playa Del Carmen; Hacienda Tres Rios Hotel; Hacienda Tres Rios Playa Del Carmen, Riviera Maya, Mexico

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1,576 reviews from our community

See which rooms travellers prefer - 344 traveller tips

carolyne b

Elizabeth, New Jersey

1 review

“I love everything about this place”

Reviewed 24 May 2013 NEW

i really recommeend this place to everybody, you would love it everything is beutifull in hacienda tres rios and everyone are wonderfull people especially JOAQUIN, JOSELITO AND LUIS there very nice they always smile and treat you very nice they very friendly.... love everything about this place HACIENDA TRES RIO THE BEST!!!!!!!!!!

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reguereca

El Paso, Texas

“Great !!!”

Reviewed 22 May 2013 NEW

i loved the service staff I had, everyone was so friendly specially Joaquin, Pablo, Toño,Elva, Carlos and Veronica from il forno Pizza. I also would like to congratulate and thank Luis de la Cruz, Juanita, Alba, Williams. Suemy, Alejandro, Nataly, Edilberto, Yadira Ramirez, Miguel Cutz, Marcos Cuevas, Alfredo, Oliver Sanchez, Christian, Javier Zelaya and Miguel Pedroza that staff was so... More

Was this review helpful? Yes 1

Ak2k84

“Great resort even better massage”

Reviewed 22 May 2013 NEW via mobile

Sandy from the spa does a great massage and would highly recommend one and if you book it on a Monday you get 2 4 1 on back shoulder massage for $66 great service for the money!!!!! Would recommend if you come to Mexico to stay at this resort great service and really good food.

Gordon S

New York City, New York

“Held hostage at Tres Rios”

We were literally held hostage by the staff at Tres Rio. They tried to scam us with their timeshare, then when we did not buy one they tried to increase the charge for our room and refused to honor their confirmation. Then, when we wouldn't pay more money, they changed the locks on our room, then had a dozen staff... More

Was this review helpful? Yes 4

Dear Guest: We are sorry to hear about your experience at Hacienda Tres Rios. It does by no means represent the manner in which we treat our valued guests. The promotion through wish you traveled included a discounted rate in exchange for your participation in an amenities tour of the property and an explanation of the resort’s residence club. In... More

Mallory T

Los Angeles, California

Reviewer

3 reviews

Reviews in 2 cities

2 helpful votes

“DO NOT STAY HERE! This place is a SCAM! SCAM! SCAM!”

This place is a scam at every level, including all the positive reviews you will find on Trip Advisor. The hotel has an office called "Share" where they have people write positive reviews in-house and control everything people post. Also, even if you were told you do not have to go to a presentation when you book the rooms, the... More

Was this review helpful? Yes 5

Dear Guest: Thank you for sharing your vacation experience with us, we regret to hear that it was not a pleasant one. The treatment you report is absolutely not the treatment we wish to provide our guests and are currently investigating where this problem originated in order to avoid it from reoccurring. We offer several promotions designed to promote our... More

ROGELIO O

Toronto, Canada

“4angels rm.2003”

Reviewed 21 May 2013 NEW

“Had an amazing week,We are very happy we stayed at Hacienda Tres Rios and would definitely return, rooms are spacious & clean. Service- From checkin , Leticia & Erica E-concierge and Luis who unselfishly offered to go w/ me & my 4yr. old for kayaking so my daughter could experience this was above &beyond . Travelling with a kid can... More

Dear Guest: Thank your for sharing your experience at Hacienda Tres Ríos specially your nice words about our staff which inspire us to continue offering a great service with a great smile. We are also glad to read that you were able to rest and left the hotel rejuvenated and happy. Come back soon, it will be our pleasure to... More

kurtieswife

Grand Rapids, Michigan

2 reviews

“greatest staff ever!”

it started as we arrived at the resort! Silvestre(macho) greeted us with a wonderful warm smile and great sense of humor! absolutley loved the pool and the excellent service we recieved from Bautista, olga,and all of the staff! pablo and staff made the best pizzas ever! Eduardo was beyond wonderful at the grill! he made us feel like royalty!the resort... More

kkeating11

London, Canada

1 helpful vote

“Wonderful resort, excellent service”

I spent the past week with my cousin and her three children 4, 6 and 8 years old, at this resort and just have to say it was a tremendous vacation. Our room was clean. The service was excellent from the moment I arrive to the time I left. The food was great. We enjoyed 24 hour room service, several... More

H R

Ocean, New Jersey

“Gorgeous place, wonderful staff, good food, terrible beach”

We went as a couple- both 42, both adventure travelers/partiers. So we get to this gorgeous place and it blew us away. New, fresh, clean, beautiful. Well thought out, from lighting to layout to eco - engineering. Love the sustainability aspect of it in the Mexican emerging marketplace. We really enjoyed the pools (no swim-up bars, just ask a passing... More

cwolt59

Glendale Heights, Illinois

“acknowledgment of Excellence”

First I want to let you know the names of the people I feel delivered nothing less then 6 star service: Rosalie SPA,Gustaco Consuelo sports bar, Santos restaurant grill, Gabriela ama de llavs,Consuelo sports bar, Gregorio, Matega front desk and a special notice goes to Silvestre the bell man for helping me and my guests to get a ride to... More

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Hacienda Tres Rios All-inclusive Resort, Playa del Carmen, Riviera Maya, Mexico

Hacienda Tres Rios

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